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A
Rating: 3 out of 5
Very good location, easy to get to. The lockers don't close properly, perhaps they should be refurbished.
Translated reviews
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 992 published reviews
Summary of reviews
City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
Reviews 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
Everything fine except price, for the same service I've paid 5EUR in Vienna but 15EUR in Paris.
V
Rating: 4 out of 5
Need Google map to locate the place… it’s not the location issue.. just it’s paris.. large city likes a maze
A
Rating: 4 out of 5
conveniently located, a stone's throw from Arts et Métiers station.
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V
Rating: 4 out of 5
It was a very clean place and we felt safe leaving our luggage there. The only problem we had was to get into the room. We had some problems opening the door with the code. But in total: we were very happy with booking the locker.
V
Rating: 4 out of 5
It was great. Felt safe since it’s individually locked lockers + they are big enough for a couple carry on suitcases. Door was sticky so at first we thought the code wasn’t working.
A
Rating: 4 out of 5
practical site
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V
Rating: 4 out of 5
Navigation is easy and convenient
V
Rating: 4 out of 5
the code didn't work on the first few tries but then it was fine.
V
Rating: 4 out of 5
Great offer, well organised. Short distance to main station.
V
Rating: 4 out of 5
I am really satisfied with navigation on the website and it was easy to find the location. It helped me to have all code numbers for door and locker at hand on my arrival. However, I would have appreciated to find a table or kind of shelf to put the suitcase on while arranging things.
V
Rating: 3 out of 5
Site was ok although old
Response from CITY-LOCKER Paris
thank you for your feedback which allows us to evolve
V
Rating: 4 out of 5
Nice convenient location, but the space was rather small. (So when multiple parties were inside at the same time - which happened as we dropped off, and when we picked up - it was a challenge to move around and store, or remove your suitcases). Codes worked, but you had to enter the number slowly, and it sometimes took multiple tries. Don't know what we would have done without this service, so it was good to have it available - but the experience could have been better.
V
Rating: 3 out of 5
We were emailed a door code and it didn't work. We were in a rush and had to call the customer service line and wait for them to manually open the door which was frustrating
V
Rating: 4 out of 5
Email service was prompt.
V
Rating: 4 out of 5
Easy to book the locker.
V
Rating: 3 out of 5
I payed in the wrong address and i hadn´t the chance to edit for the right one.
Response from CITY-LOCKER Paris
thank you for your message Andre Sanches We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
V
Rating: 4 out of 5
Everything worked out fine.
In the beginning it was a bit confusing to enter the pin.
In the beginning it was a bit confusing to enter the pin.
V
Rating: 4 out of 5
All ok
V
Rating: 4 out of 5
place isn't bad.
V
Rating: 4 out of 5
City locker is great, but it wasn’t obvious that I needed to book in advance and wait for an email. I bumped into another traveller at the lockers that gave me that info.
That said, it was very easy to understand how to open the door, and how the lockers worked once I reserved online.
Great service, easy to access, and an excellent location!
That said, it was very easy to understand how to open the door, and how the lockers worked once I reserved online.
Great service, easy to access, and an excellent location!
V
Rating: 3 out of 5
15€ from 8:00 to 20:00 is too expensive
Response from CITY-LOCKER Paris
Hello Carlos, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases from 8:00 to 22:00 but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Rating: 4 out of 5
Everything was great but the number pad for entering to the lockers room was not accepting my code until the fourth time I tried.
V
Rating: 3 out of 5
The system is very good: easy, clean and fast. I don't rate with 5 because we had some problems going into tle place, It was very hard to open the main door using the numeric keyboard. Maybe it has broken.
Despite this, I'll use it again for sure because I like very much the system.
Despite this, I'll use it again for sure because I like very much the system.
A
Rating: 4 out of 5
Just make sure you type the numbers very, very slowly. Otherwise it doesn't work.
Translated reviews
V
Rating: 4 out of 5
Reserving the locker was easy and and I received the codes by email and sms right away.
Storage room location was great. Once inside the place was cleaned and locker was big enough for my suitcase.
The issue for me was the keypad to enter the place did not easily recognized the code. When I dropped the suitcase, I had to enter the code 5 times before room door opened. When picking suitcase up it didn't work at all, luckily someone was inside and helped me get in.
There is nobody on site to help in these cases and no contact number where one cloud call to ask help on these type of issues.
Storage room location was great. Once inside the place was cleaned and locker was big enough for my suitcase.
The issue for me was the keypad to enter the place did not easily recognized the code. When I dropped the suitcase, I had to enter the code 5 times before room door opened. When picking suitcase up it didn't work at all, luckily someone was inside and helped me get in.
There is nobody on site to help in these cases and no contact number where one cloud call to ask help on these type of issues.
V
Rating: 4 out of 5
Everything worked fine
A
Rating: 4 out of 5
very practical, with the possibility of booking in advance, but a little expensive as you can't pay for a few hours (full day required).
Translated reviews
V
Rating: 4 out of 5
Good position, very confortable to leave luggage and visit the city
V
Rating: 4 out of 5
Was easy to order but customer service was not very helpful and the closing times should be more apparent. A pop up or check box would be helpful.
V
Rating: 4 out of 5
good place
V
Rating: 4 out of 5
Quick and easy to use.
V
Rating: 3 out of 5
The location is quite scary for a firsttimer in Paris, just getting off the train, there are lots of colored people standing and walking around on the way to the locker. The place seems to be little India or something. The lockers are alright, enough for our 3 small luggages
Response from CITY-LOCKER Paris
Hello thank you for your message We are not responsible for the neighborhood life of the places where we are established. We're here to meet needs like yours when you find us. Rest assured the neighborhood is safe, we have never had any problems with our neighbors
V
Rating: 4 out of 5
Price is maybe a bit high for what it does but I have no complaints apart from that. Great place to leave luggage if one is travelling through.
V
Rating: 3 out of 5
System worked well except the opening times are inconvenient and customer service was not very helpful.
V
Rating: 4 out of 5
I liked this because it’s just one large locker, that can fit several bags, and you can access it throughout the day. It seemed more secure than the other luggage storage services as there’s a code to get in and a code to your locker. However, it is a bit inconvenient to have to prebook online and the price seems a bit high for something only open until 10. It would be nice if it was 24 hours.
V
Rating: 4 out of 5
Everything was fine
V
Rating: 4 out of 5
location wasn't super, could have been closer to the area
V
Rating: 3 out of 5
Good service, but it should state the size of lockers. I booked much more space than I really needed.
Response from CITY-LOCKER Paris
Hello thank you for your message The size of the lockers is indicated on the site on the first page and on the reservation page... W 48 cm x H 61 cm x D 85 cm are the dimensions of a rented locker
V
Rating: 3 out of 5
Booking the locker worked smooth. The lockers itself were large enough. The locks itself that close the locker door looked simple and easy to brake down.