English 
V
Rating: 4 out of 5
Experience super easy. Just too expensive for what it is.
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 3 and 4 stars
Reset filtersV
Rating: 3 out of 5
The idea is great, but too complicated to extend while you are not there and too expensive service.
V
Rating: 3 out of 5
The dimensions mentioned on the website were different from the size of the locker allotted. We had planned to put 3 bags in our locker, but were forced to rent out an additional locker at the last minute, after depositing out 1st bag. Had we known this, we would have gone to a different service provider, who charge per bag
Response from CITY-LOCKER Paris
Hello thank you for your message I want to reassure you that the dimensions indicated on our site are the dimensions of our lockers. W 48 cm x H 61 cm x D 85 cm are the dimensions of a rented locker. You should make sure that your luggage(s) will fit in this locker. Depending on the size of your luggage, you can store up to 3 cabin suitcases in 1 locker.
A
Rating: 3 out of 5
The service is good, but the cost of 15 euros for 5 h 30 of deposit seemed high to me. Could a sliding scale be considered for a few hours rather than a few days?
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A
Rating: 4 out of 5
digicode a little temperamental but practical and reliable
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V
Rating: 3 out of 5
Late response
V
Rating: 4 out of 5
Safe stay for the luggage.
V
Rating: 3 out of 5
Wi-Fi wasn’t work and we can’t go inside for a long time
Also was little bit garbage in it
Also was little bit garbage in it
A
Rating: 4 out of 5
It was very expensive for a few hours
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V
Rating: 4 out of 5
Overall a very good experience. I read each locker would hold 3 pieces of luggage….I didn’t see the dimensions. I would say 3 small pieces of luggage. Fortunately we were able to get 2 additional lockers at the same sight. We were in process of moving my daughter here for school so we had 4 large cases, 1 small case and 3 backpacks which we managed to fit into 4 lockers. It was great to have a place not to far from our BnB to drop our luggage in the early morning when we arrived while awaiting our 3 pm check in. It allowed us to sightsee in the interim. I would definitely recommend!
V
Rating: 4 out of 5
Overall ok
V
Rating: 4 out of 5
good but not perfect
V
Rating: 4 out of 5
everything worked perfectly, the locker is easy to use. The price is quite high because you are obliged to book a whole day. And the location is not really near chatelet, the nearest metro station is Reaumur Sebastopol.
A
Rating: 4 out of 5
Practical and easy to access. More points could be added.
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V
Rating: 4 out of 5
A little bit expensive, it should be possible to pay per hours and not per days.
V
Rating: 4 out of 5
Not so easy to use it but really efficient
A
Rating: 4 out of 5
very large locker, easy to understand how to access the locker, locks by itself; the code has just a few problems - you didn't have to type too fast for it to be taken into account, but nothing very serious; you feel lighter without luggage.
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V
Rating: 3 out of 5
It was easy and fast, in my opinion a bit expensive, but a place to leave your bags if you have no other options.
A
Rating: 4 out of 5
It's a bit expensive, but so practical!
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V
Rating: 3 out of 5
Locker was safe due to double key protection (one at the door and one for the locker)
Price was too much (it costs 15 €) per day
Price was too much (it costs 15 €) per day
A
Rating: 4 out of 5
A little expensive, but practical
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V
Rating: 4 out of 5
Good option. Only need to have option to pay money by ideal & also direct phone pick up service on emergency number instead only chat.
V
Rating: 4 out of 5
Easy to use, gave me a feeling of confidence that my bags would be safe
V
Rating: 4 out of 5
Easy to use. We did not experience any problem.
V
Rating: 4 out of 5
This is a great service - accessible, convenient and easy to use. The size of the lockers is generous, either for those with large cases or travelling lightly but as a group. The only aspect I'd change would be to have a different entry code for the door, located on a busy street, and the locker itself once inside. It strikes me that this would make it even more secure.
Response from CITY-LOCKER Paris
Thank you very much for your feedback and for using our service. We transfert your advise to our security department; merci
A
Rating: 4 out of 5
Very practical.
Perhaps missing one or 2 chairs.
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Perhaps missing one or 2 chairs.
A
Rating: 4 out of 5
Hello, very satisfied with the concept we will reuse, by account disappointed that after an exchange with customer service by mail we were directed to purchase 3 boxes or 36 euros explaining that it was jne suitcase per box ..., while once on site our 3 suitcases + a backpack fit into 2 lockers, we paid 12 euros too ... can you make a gesture?
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V
Rating: 4 out of 5
Cool but costly
V
Rating: 3 out of 5
The code system worked perfectly, but a bit pricy in my opinion. Also I struggled slightly to find the location from Gar d'lest, had to go up a steep pair of stairs with my luggage to reach the street level. Maybe I just took an anwkard route. Also a bit of a walk from Gar'D nord to pick up.
Response from CITY-LOCKER Paris
Thanks for your feedback. The locker can feet up to 3 luggage so that it make 5 euros per day/locker = best price in town for a secured luggage storage :) The google link you have on your booking confirmation helps you find the location.
V
Rating: 3 out of 5
We had to climb the stairs from East Station. It was very hard for us.
Response from CITY-LOCKER Paris
hello thank you for your message we would like to point out that the stairs are not in Citylocker, nor in front... This is the route you took to get to Citylocker and there's not much we can do about it.
V
Rating: 4 out of 5
pay attention that some time some lockers give errors and you have to attempt 3 times
V
Rating: 3 out of 5
Too expensive. Close to the station and big lockers.
Response from CITY-LOCKER Paris
Hello Emma, On the site it is written From 2€, you have access to information on the site The daily price is 12.00 € or 15.00 € per locker for one day (8:00 a.m. to 10:00 p.m.) depending on the date and location. For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Rating: 4 out of 5
was ok
V
Rating: 3 out of 5
Good way to store luggage. Lockers are quite large. We reserved three lockers because we had 6 suitcases and, in the end, we only used 2 lockers.
There is no possibility to cancel or modify the reservation once you have paid.
That is not right.
There is no possibility to cancel or modify the reservation once you have paid.
That is not right.
Response from CITY-LOCKER Paris
Hello and thank you for your message We remind you that when ordering you have all the information clearly explained. The size of the lockers is clearly marked: "85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag." In addition As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.
V
Rating: 4 out of 5
It should have a bath and a table to make us take things without have to put the luggage on the floor.
V
Rating: 3 out of 5
Door code didn't work, luckily someone was able to let us in.
Response from CITY-LOCKER Paris
hello and thank you for your message the door worked very well, more than another customer was able to enter. just do the right code slowly ;) the main thing was that you could easily revuper your luggage
V
Rating: 4 out of 5
Il city Locker funziona bene ma non dal telefono, se sei in viaggio di enta scomodo prenotare da PC o chiedere a qualcuno...specificherei meglio che è solo online. Per il resto funziona bene!
V
Rating: 4 out of 5
The service itself is very good. Ordering & paying the locker in advance was simple. However, I think the price is a little bit too high.
V
Rating: 4 out of 5
I love City locker!
We were able to Story our 2 backpacks in this HUGE lockers easily.
Its very save with door combination + locker combination.
Although i rate only 4 Stars because the locker was quite für from any train Station.
We were able to Story our 2 backpacks in this HUGE lockers easily.
Its very save with door combination + locker combination.
Although i rate only 4 Stars because the locker was quite für from any train Station.
V
Rating: 4 out of 5
Cool fast and easy locker service, but a bit pricey.