Customer reviews of CITY-LOCKER Paris

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2022
Very practical, only hitch: it's not clear whether you have to check out when you take your things out of the locker or whether the reservation runs out automatically at the end of the day. Perhaps there should be a check-out process?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2022
The codes only work one time out of three, I thought I'd never have access to my locker, the price is really high for what it is and the locker codes aren't very secure, apart from that, everything remains functional so usable.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/06/2022
A bit expensive
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 20/06/2022
Easy to use and well located
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 21/06/2022
Easy to find amd to use it, a little bit expensive and small room for suitcases if you are 3 or more people
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 20/06/2022
Very easily to order. However misleading in saying you pay per bag instead off per locker.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 14/06/2022
Received the code straight away. No fuss
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/06/2022
The locker must be rented online, with access codes provided by an email. Other customers had more trouble than we did understanding the system; they didn't realise they had to check theri emails and were waiting for a text message.
The lockers are a generous size; we easily fitted 2 people's carry-on luggage into 1 locker.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 17/06/2022
All went fine but that it closes at 10 pm is strange, and not really normal, we had to rush to make it in time to our luggage. Also, a deposit at the train station is much cheaper (about 3 times, with choice of locker size), and seems safer and more conveninet (with no time limit and a person present).
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 16/06/2022
It said 2 euro/bag/day. I drove all the way there to discover it was 10 euro/bag/day
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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/06/2022
It’s very convenient but one of the lockers got stuck and it was hard to open. Others had issues with the door code.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 10/06/2022
Clean and safe. Did not reserve in advance and just registered at the door.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 13/06/2022
Very useful but a little expensive
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Verified Buyer
Rating: 4 out of 5
following a purchase from 27/05/2022
It all worked well.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 05/06/2022
Fast and simple
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/06/2022
Muy bien el servicio pero debiera ser mas barato o tener opcion de contratar solo unas horas
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 07/06/2022
I found it overpriced.
Response from CITY-LOCKER Paris
Hello, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 04/06/2022
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2022
Service very good but technology lets you down
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2022
In the end, it's not 2euros but 15 euros. So once you get there with your suitcase, there's no turning back.
The system isn't very clear, and I spent 10 minutes trying to figure out how to get in, the digicode not working, etc.
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Response from CITY-LOCKER Paris
Hello, on the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2022
Very useful in transit, despite a code that's hard to type.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
It was difficult to open our locker on the way back. We had to do the code at least 6-7 quietly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2022
Fine, but it's expensive all the same (€15 a day, even though it was marked €2 at the start on the website). What's more, they make it look like it's open 24 hours a day, but it closes at 10 pm. And the codes take a long time to type in to access the lockers, not to mention being impractical. It took me 10 minutes to open my locker because I apparently typed in the code wrong, and there's no clear way of knowing whether I've made a mistake, when to start typing in my code again, and so on. In short, I have mixed feelings.
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Response from CITY-LOCKER Paris
Hello, on the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. Certain days benefit from special offers, down to €2/day. Codes are entered using the full code sent, and slowly so as not to forget any digits.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2022
standard rack size at a prohibitive price
Translated reviews
Response from CITY-LOCKER Paris
Hello, on the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2022
Very easy to use application. Code received very quickly by email and sms.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/05/2022
Lockers are spacious and can accommodate two small carry-on suitcases and a hand bag. System with codes works like a charm.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/05/2022
Pratique car bien placé. Par contre il faut s'y reprendre à plusieurs fois avant que les codes fonctionnent. Cela peut être (très) stressant . Je recommande de prévoir un peu de marge de temps, au cas où...
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/06/2022
Easy booking and easy use. But it's expensive if you only need the locker room for a few hours.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 20/05/2022
it was ok
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/05/2022
Locker area was secure with no issues. My only complaints are to the company, that there is no hourly rate for people who only needs to leave their bags for a few hours not the full day but have to pay the full day rate. Also that if I’m paying the full day rate, I should be able to come and open the locker as needed throughout the day since I paid for the full day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/05/2022
Goede maat locker, kunnen gemakkelijk 3 van die kleine handbagage koffertjes in. Betalen kan helaas niet met Ideal, dat was een beetje jammer. Wel met PayPal maar dan moet je wel je wachtwoord weten op vakantie
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/05/2022
Buen servicio pero caro comparado con otras ciudades de Europa.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 28/05/2022
Good set up, easy to book, passwords for premises and lockers easy to use.
Lockers can take 1 large + 1 medium suitcase + bag.
Some lockers are higher and might be tricky for lifting heavy luggage.
Pay attention to hours of access.
Overall good service.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 26/05/2022
The keypad is jammed so typing in the code is not easy. Also, everywhere they advertise "From €2" but it's minimum €15 for a day, so that's false advertising which is not right.
But good service if you're desperate :)
Response from CITY-LOCKER Paris
Hello, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 21/05/2022
Excellent service. We store our luggage in the Le Halles location. Be aware that the address is not in the mall but like 8 minutes walk so if you need a train for/from the airport you need to take the time and the distance in consideration
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 23/05/2022
Very very very pricy
Response from CITY-LOCKER Paris
Hello, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 25/05/2022
Un po’ sporco, ma molto funzionale. Consigliato.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2022
Everything went fine, but the prices should be different according to the time you need to keep the suitcases. You pay the same if you use the locker the entire day or half a day or even one hour and it doesn't make sense. Also, the day you pay shouldn't end at 10pm, it also doesn't make sense since it's an automatic place and you pay an entire day of locker.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/05/2022
Easy and fast booking.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 22/05/2022
The front door opened only after contacting the customer service. But they helped immediately.