English 
V
Rating: 3 out of 5
User friendly.
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 3 and 4 stars
Reset filtersV
Rating: 3 out of 5
The front door was broken.
Response from CITY-LOCKER Paris
Hello and thank you for your message. Rest assured the door is only open during business hours, the site is under video surveillance. The door will be spotted today by our technical team who were waiting for the part to be repaired.
V
Rating: 4 out of 5
Good
V
Rating: 3 out of 5
Too expensive
V
Rating: 4 out of 5
Very much better than train station storage!
V
Rating: 4 out of 5
Easy to book. Website could be more straightforward. Should offer a third party payment option.
A
Rating: 3 out of 5
I had to cancel my trip with my children because of CIVID, of course it was my son who was positive. But what can I do, go on my own... no Of course you offered me a credit note but I don't have a definite date. You're really not accommodating. I don't know if I'll call you again.
Translated reviews
Response from CITY-LOCKER Paris
Hello and thank you for your feedback. You contacted us to let us know that you had cancelled your trip for a COVID reason, and we told you that the service was normally non-refundable, but that in view of your situation we would give you a credit note. I think it's fair to say that we were accommodating.
A
Rating: 3 out of 5
Not very secure.
Translated reviews
Response from CITY-LOCKER Paris
Hello and thank you for your feedback. We would like to reassure you that the system is completely secure. You can only enter the premises if you have a reservation. Codes are personal and change every day. No one can have the same code. What's more, all our sites are under alarm and video surveillance. Security is very important to us.
V
Rating: 4 out of 5
good website, good lockers (big enough), good accessability via dual code access
V
Rating: 4 out of 5
Worked fine for me
V
Rating: 4 out of 5
Very easy to order and complete information was sent quickly.
A
Rating: 4 out of 5
Convenient, but only one day pass at 15 euros, which is very expensive when you only need a deposit for a few hours,
Translated reviews
V
Rating: 4 out of 5
Worked well from website but quite expensive if you only need it for a few hours.. like I did!
V
Rating: 3 out of 5
Good location and it's good to have this service overall. HOWEVER: (1) Technical issues: out of 3 lockers we paid for, 2 did not send the code to open the lockers. We had to figure out how to contact CITY LOCKER, call and pay international fees, waste time to figure out the next steps. They sent us the codes eventually, but we wasted quite some time... And in the end we did not need 1 of the lockers, so it stayed empty and they did not want to make a refund, despite us asking for it. (2) It is NOT intuitive how to use the lockers. Even if there is a sign next to the lockers, it's not intuitive. I saw many people wandering around and trying to figure out... Perhaps there's a better way? Finally, the customer service people were not very open to receive this feedback in the chat... :-) All in all, thanks for the service, but also be open to new ideas how to improve it!
Response from CITY-LOCKER Paris
Hello and thank you for your feedback. As soon as you contacted us, we checked and texted you the codes within 5 min. You tell us that the service is not easy to use, we are sorry that you did not see the posters above the external keyboard to tell you how to type your code on the keyboard, then the poster above of the keypad inside to open your locker, without forgetting the poster indicating the telephone number of the hotline which is also located just below the keypad. All posters are of course in French and English. We also remind you that everything is clearly indicated in the email you receive with the codes. We note your reflection on the improvement of the service we will install posters with drawings to explain how to type its code on the keyboard.
A
Rating: 4 out of 5
The website was mostly easy to use. However, it would be nice if the company partnered with Google translate so that the page could be translated into English or any other appropriate language. I was able to navigate by copying sentences into Google translate. Thank you!
Translated reviews
V
Rating: 4 out of 5
Good service. I would give 5* but I took one star because it is expensive and it did not give the option to store for a couple of hours. You pay the same for the whole day or for 30'.
A
Rating: 4 out of 5
Overall good
Translated reviews
A
Rating: 3 out of 5
Medium
Translated reviews
V
Rating: 4 out of 5
City Locker is really easy and fast to use. In my opinion though, it’s kinda overpriced. I paid for one day 12€ (and on a Sunday 15€).
A
Rating: 4 out of 5
Good but expensive
Translated reviews
V
Rating: 4 out of 5
Very easy process- we did need to get 2 more lockers to fit our luggage-
V
Rating: 4 out of 5
I really appreciated having this service. It enabled me to travel lighter in the city until it was time to leave the city and pick up my baggage.
V
Rating: 4 out of 5
....
V
Rating: 3 out of 5
It was easy to access, since it was close to the Opera Garnier and other metro/bus stations. The lock just needs a bit of determination and concentration. It's just a little too expensive, knowing how cheap similar services can be in other countries.
A
Rating: 4 out of 5
Convenient, reasonable rates, good location
Translated reviews
V
Rating: 4 out of 5
We reserved two lockers in Opera (Paris) the day we arrived and the day we left. The last day, in one of our lockers there were things of other people, and fortunatelly, we met there a familiy that left us their locker because they were leaving. We could not contact quickly somebody from the company.
V
Rating: 4 out of 5
A convenient location for baggage storage.
A
Rating: 4 out of 5
Convenient service that worked well. The location is not ideal, far from the main train stations.
Translated reviews
V
Rating: 4 out of 5
could find everything
V
Rating: 4 out of 5
Nice service.
V
Rating: 4 out of 5
Site and order process worked as expected.
A
Rating: 4 out of 5
Serious service
Translated reviews
V
Rating: 3 out of 5
The service itself with the code for the door and the locker and everything was good. The neighbourhood that the building was in hoeverre, felt very unsafe.
V
Rating: 3 out of 5
too expensive
A
Rating: 4 out of 5
good
Translated reviews
A
Rating: 4 out of 5
No specific problems to report.
Translated reviews
V
Rating: 4 out of 5
Es caro si lo necesitas para poco tiempo
A
Rating: 4 out of 5
In the ad it says it costs 2€ in fact I paid 12€.
Translated reviews
Response from CITY-LOCKER Paris
Hello, on the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
V
Rating: 4 out of 5
Good
A
Rating: 4 out of 5
Good location Very practical and efficient, the pitches are large 4 stars instead of 5: the lockers are starting to be very damaged
Translated reviews