Customer reviews of CITY-LOCKER Paris

Easy to use and very practical. We had three small suitcases (hand luggage) that fit easily. The only thing not so convenient: it was a bit hard to find (even with Google maps) and quite a walk from the trainstation

May husband I went to Paris, on our last day, we still have plenty of time to go around but as we all know the check out in hotels are until noon only, so we used this citylocker near the train station so it’ll be easy for us. It is a bit challenging to find the location as it is not in the main street. And during that time, there’s a construction going in front so the whole place was covered behind. We also had difficulties accessing the locker for some technical reason. Good thing is that they have a very attentive customer service. Who can access/help remotely. After several try, we managed to get in and securely lock our stuffs. All in all I will give them a good rate, if not just with technical problems. They are helpful and prompt.

Easy to purchase with clear instructions for location and entry. The building was easy to find but not so obvious that any passer-by would realise it was full of luggage/an easy target for stealing things. We got in the building with no issue using the secure code keypad.
However, the interior keypad to unlock our individual locker was difficult to use, keys were sticky, and I had to enter the code multiple times until the locker unlocked. The format of the individual locker codes was formulaic so anyone else who was using that Citylocker venue would have been able to crack the code for our locker and take our things, which made us a bit anxious. Thankfully nobody did.
Our locker was a great size, more than enough room for our stuff. We were lucky that we managed to get in and out without too much trouble once I had figured out that the interior keypad was dodgy and needed pressing a certain way.

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Good position and easy to be used, but the location is not clearly visible and I had some troubles.

Tricky to input the code. But once i had figured that out, it was fine. Bags were safe for the day

the code didn't work so we had to call and wait

The location was good, easy to find. We had a little trouble trying to enter the locker room, but once inside there was no problem. I would use citylocker again when I travel.

A very practical and secure system for dropping off suitcases and enjoying the last few hours of your stay before catching your train or plane.

It was very convenient and straight forward although I did feel a big anxious about the fact all the lockers opened with the same code but with the digit of the locker number changed. I would feel a lot better if each locker had completely different codes.

A signpost could help locate .... and the same visibility at St Lazare, which does not offer this service... French and foreign tourists welcome

It was difficult to figure out how to open the locker so perhaps clearer instructions could be put up. However there was very good communication by phone which sorted it out very quickly

Easy in every aspect.

It was initally a bit confusing to understand how it all works, but once you understand it , everything works well and as expected.

The individual code for each locker is the locker number, which isn't very secure. So anyone who knows this trick can reserve a locker and go and open the others.

Easy to use. A bit pricey, but it was nice to be able to leave my bags for the day and access them multiple times. Customer service was quick to help when I needed it too. Would recommend.

Very good idea for dropping off this luggage.

Very practical!

Safe, quick to book, but a bit expensive for a day pass

the people before us couldn't open the door, and without their help my locker would never have opened.

its esy to access and very secure.

The price advertised was 2 Euros, the price we paid was 12... misleading info. Then, we couldn't unlock the lockers very easily. Luckily we are engineers and worked it out!

The location would be better described as Metrostation Reamur-Sebastopol. Caused some unnecessary walking with heavy bags.

Found it a little confusing on how to get into the locker, but overall this was a good experience. My bags remained safe while I visited the Eiffel tower

Everything was easy to do. The locker floor could have been a little bit cleaner; there was some slight debris in the bottom, probably from suitcase wheels. But I’m very picky about cleanliness, so would probably be fine for most people.
My bag was fine in the end and I had no problems. Would probably use again.