Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 992 published reviews

5 10,2k 85% 4 1 170 10% 3 295 2% 2 117 1% 1 168 1%

Summary of reviews

City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.

Reviews 3 and 4 stars

Reset filters

Onur T.

Published on 21/07/2025 à 10h34 following a purchase from 12/07/2025

Very practical, but bit overpriced.

Alicia V.

Published on 18/07/2025 à 03h09 following a purchase from 12/07/2025

Expensive should make a price per hour

Sabrina L.

Published on 17/07/2025 à 06h50 following a purchase from 05/07/2025

Useful during our bike trip to store our luggage so we could visit Notre Dame. The lockers are large and easily accessible. It is still a bit expensive though.

Translated reviews

Sivarajan S.

Published on 14/07/2025 à 04h06 following a purchase from 07/07/2025

Storage size is good & location is ok.

Rob D.

Published on 12/07/2025 à 08h21 following a purchase from 06/07/2025

Snel en eenvoudig. En onvervrlijkbaar goed vergeleken met de chaos die SNCF ervan maakt

Christine F.

Published on 11/07/2025 à 06h04 following a purchase from 04/07/2025

Practical, fast, a little less than the subway and inexpensive

Translated reviews

Justin T.

Published on 10/07/2025 à 01h31 following a purchase from 03/07/2025

Ça marche nickel mais c'était chère.

Xianguo W.

Published on 09/07/2025 à 01h03 following a purchase from 03/07/2025

When we return back to pick up the luggage, the code for the door did not work any more. It happened to the family right after me as well. Fortunately they speak French and has French phone number. They called City Locker. CityLocker opened the door remotely. Everything else was smooth.

Renaud Q.

Published on 04/07/2025 à 01h55 following a purchase from 28/06/2025

Aside from the somewhat cramped space when several customers are there at the same time, I am very satisfied.

Translated reviews

Stephanie S.

Published on 02/07/2025 à 18h47 following a purchase from 24/06/2025

Worked fine enough. But there is no way a locker fits 4 carry on bags as advertised. We barely fit three. Be cautious of this if you have multiple bags.

Response from CITY-LOCKER Paris Published on 03/07/2025

Bonjour , merci d'avoir utilisé notre service, nous sommes désolés qu'il n'ait pas répondu à vos attentes.
Il est possible de vérifier les mesures exactes sur notre site afin de les comparer avec vos bagages afin de vous assurer du nombre de casiers dont vous avez besoin.
Au plaisir de vous revoir dans l’une de nos consignes à bagages parisiennes.

Eric M.

Published on 28/06/2025 à 07h54 following a purchase from 21/06/2025

Simple and accessible

Translated reviews

Verena T.

Published on 27/06/2025 à 05h49 following a purchase from 21/06/2025

All perfect, easy to handle. It would be a 5 star rating if it were a 24h service. Sally they only open at 10am in the morning

Doria D.

Published on 27/06/2025 à 05h11 following a purchase from 21/06/2025

Very good

Translated reviews

Pasi K.

Published on 25/06/2025 à 11h26 following a purchase from 19/06/2025

Central location, relatively easy to use, had free space, was crowded when we used.

Anne D.

Published on 25/06/2025 à 05h08 following a purchase from 07/05/2025

The number is missing on the street

Translated reviews

Yvonne B.

Published on 23/06/2025 à 19h13 following a purchase from 15/06/2025

The app and locker system work really well, but the cleanliness of the place was awful :( Obviously, it's the same tourists who don't take care of the space, but it's necessary to have staff helping to keep the place in good condition.

Paola Cinzia D.

Published on 21/06/2025 à 07h59 following a purchase from 14/06/2025

very satisfied, the only drawback is that when I booked it seemed to be located inside the Chatelet Les Halles station instead it is about 1.5 km away. For me, who had to stay in the city for 3 hours, it was not exactly easy to move with luggage and a child. Thank you

Translated reviews

Response from CITY-LOCKER Paris Published on 29/06/2025

Hello,

Thanks for using our luggage storage service in Paris and sorry it does not reach your expectations.
We take good note of your comments that will help us improve our service.
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.

Céline M.

Published on 19/06/2025 à 18h20 following a purchase from 11/06/2025

Just to mention that there is another sign just before on the street!

Translated reviews

Francisco R.

Published on 19/06/2025 à 01h19 following a purchase from 20/05/2025

Different size lockers would be a nice improvement. We had two suitcases that did not fit in one locker for a couple of cm and had to rent two with a lot of wasted space.

Milian M.

Published on 15/06/2025 à 09h13 following a purchase from 09/06/2025

My number to enter the place doesn't work. It was quickly resolved by the staff who were working nearby. Resolved but unexpected and preferably to avoid. The same problem occurred with another client five minutes later.

Translated reviews

Liliana B.

Published on 14/06/2025 à 06h20 following a purchase from 08/06/2025

Posizione strategica, servizio veloce. Un po caro. Conviene se lo usi per 24h. Dovrebbero fare delle tariffe a ore.

Jesse S.

Published on 08/06/2025 à 15h08 following a purchase from 06/05/2025

Easy to find, proces is easy to understand, feels safe. Could be open earlier or preferably 24/7, it's a bit pricey but if I could acces the locker earlier or later it would be worth the price.

Rie N.

Published on 08/06/2025 à 01h03 following a purchase from 02/05/2025

It was simple to use it. But I won’t likely use it since it was quite far from the train station with luggage.

Karine P.

Published on 07/06/2025 à 21h43 following a purchase from 06/06/2025

Le concept est génial. Mais dommage qu'il n'existe pas de veilleur pour débloquer le casier quand nous avons 6 min de retard. Obligée de repayer une journée. Mais très bonne réactivité du service par mail.

Response from CITY-LOCKER Paris Published on 09/06/2025

Thanks for sharing your opinion and for sharing your experience with us.
We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon.

Have a good day.

Frédéric M.

Published on 07/06/2025 à 18h20 following a purchase from 25/05/2025

Works very well The site towards Notre Dame is a bit out of the way from the RER and metro

Translated reviews

Muriel D.

Published on 07/06/2025 à 07h15 following a purchase from 31/05/2025

Very practical, just a big scare because we couldn't open the locker door. In the end, you had to push it a bit before pulling it. Otherwise, nothing to say.

Translated reviews

Alexandre M.

Published on 04/06/2025 à 17h36 following a purchase from 03/05/2025

GOOD

Translated reviews

Sara R.

Published on 04/06/2025 à 11h27 following a purchase from 05/04/2025

Great service but we had a bit of trouble accessing with the code that opened the front door.

Translated reviews

David Winther Oster C.

Published on 04/06/2025 à 07h16 following a purchase from 27/04/2025

Everything worked as expected, but I think it's too far away from Châtelet - Les Halles to bear the name. I had a long walk with heavy bags and in hindsight I shouldv'e taken a metro closer to the lockers.

Erwan R.

Published on 04/06/2025 à 06h54 following a purchase from 28/05/2025

Very practical but I admit I was still stressed during my reservation by the opening code that allows you to open any locker by simply changing the locker number inside.

Translated reviews

Filippos L.

Published on 04/06/2025 à 03h08 following a purchase from 19/05/2025

I was satisfied with the cost level.

Josep M.

Published on 03/06/2025 à 19h46 following a purchase from 28/04/2025

Maria Sillvina C.

Published on 03/06/2025 à 07h32 following a purchase from 20/05/2025

Very good service. Super reliable and useful. I recommend it.

Translated reviews

Gerold M.

Published on 03/06/2025 à 07h31 following a purchase from 28/05/2025

Everything worked perfectly. It's a shame that you can't book for shorter periods.

Translated reviews

Jean R.

Published on 02/06/2025 à 19h55 following a purchase from 10/05/2025

Expensive, but it works.

Translated reviews

Elie H.

Published on 02/06/2025 à 19h50 following a purchase from 23/05/2025

Super practical and intuitive, except if you don't have wifi.

Translated reviews

Silvia F.

Published on 02/06/2025 à 19h20 following a purchase from 01/05/2025

There should be an option to cancel. In the end, we only used one box and could not cancel the other one.

Translated reviews

Response from CITY-LOCKER Paris Published on 09/06/2025

Thanks for sharing your opinion and for sharing your experience with us.
We are glad that you appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon.

Have a good day.

María Candelaria R.

Published on 02/06/2025 à 17h39 following a purchase from 24/05/2025

Easy to use. There are several options in the city of Paris. Quite comfortable for spending the day in Paris and then catching your organized flights. I would do it again 😊

Translated reviews

Mayumi O.

Published on 02/06/2025 à 14h20 following a purchase from 18/05/2025

I use city locker every year.It's conveniently located and easy to use. The only thing I regret is that the price has gone up since last year.

Bruzat N.

Published on 02/06/2025 à 13h39 following a purchase from 05/05/2025

Service pratique mais un peu cher