Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 992 published reviews

5 10,2k 85% 4 1 170 10% 3 295 2% 2 117 1% 1 168 1%

Summary of reviews

City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.

Reviews 3 and 4 stars

Reset filters

Didier M.

Published on 21/03/2025 à 09h03 following a purchase from 12/03/2025

Very good

Translated reviews

Gaël B.

Published on 21/03/2025 à 08h02 following a purchase from 15/03/2025

A bit too expensive after all

Translated reviews

Mario G.

Published on 20/03/2025 à 10h57 following a purchase from 14/03/2025

Very practical but we would have liked a larger locker

Translated reviews

Sandrine R.

Published on 20/03/2025 à 07h48 following a purchase from 12/03/2025

Very convenient access and well located. BUT when you arrive with a 20kg suitcase and have a locker up high, it's very difficult! It would be good to ask if you want a locker on the bottom or if it doesn't matter.

Translated reviews

Response from CITY-LOCKER Paris Published on 24/03/2025

Thank you for using our luggage storage service in Paris. Our hotline is available from 8 AM to 10 PM every day to answer your questions and assist you in case of difficulties. In case of technical problems, our hotline can help you open your locker or the door, assist you in the booking process, or send a technician in case of more serious issues. You could have contacted them to request a locker change. We would have been very happy to change your locker for you. You will also find a large number of answers to questions you may have by consulting the FAQ section of our website. The answers provided are in 6 languages. Hoping to have provided you with the necessary clarifications, we hope to see you again at one of our CITY-LOCKER storage facilities.

Alba H.

Published on 20/03/2025 à 07h39 following a purchase from 14/03/2025

It was good but it was very difficult to open the door

Response from CITY-LOCKER Paris Published on 24/03/2025

Merci d'avoir utilisé notre service de consigne à bagages sur Paris.
Notre hotline est disponible de 8h à 22h tous les jours pour répondre à vos questions et vous aider en cas de difficulté.
En cas de problèmes techniques, notre hotline peut vous aider à ouvrir votre casier ou la porte, vous assister dans le processus de réservation ou vous envoyer un technicien en cas de problèmes plus graves.

Davide G.

Published on 17/03/2025 à 07h27 following a purchase from 08/03/2025

The lock of the locker n.11 does not work properly, it can be opened just pulling the door of the locker.

Translated reviews

Response from CITY-LOCKER Paris Published on 10/04/2025

Hello, Thanks for using our luggage storage service in Paris and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have you called the hotline open from 8am to 10pm to ask for a change of locker? For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris. CITY-LOCKER’s Team.

Fernando F.

Published on 15/03/2025 à 20h54 following a purchase from 07/03/2025

Très pratique, assez volumineux, suffisant pour trois valises cabines. L'usage est très simple. L'unique bémol c'est l'impossibilité de louer par heure. On a dû payer 12 euros la journée pour 4 heures.

Marjorie O.

Published on 15/03/2025 à 12h45 following a purchase from 09/03/2025

Super and secure

Translated reviews

Véronique D.

Published on 14/03/2025 à 07h42 following a purchase from 08/03/2025

easy-to-follow procedure. Premises fairly close to a metro station

Translated reviews

Maryline B.

Published on 13/03/2025 à 18h04 following a purchase from 06/03/2025

No worries when I booked and left my luggage!

Translated reviews

Carme G.

Published on 08/03/2025 à 18h50 following a purchase from 01/03/2025

I recommend it. It worked very well for us.

Translated reviews

Response from CITY-LOCKER Paris Published on 09/03/2025

Bonjour,

Merci d'avoir utilisé notre service de consigne à bagages sur Paris. et de nous avoir fait votre feed back,

In a constant desire to improve our quality of service, please let us know if you have encountered any difficulties so that we can rectify any malfunctions and improve our service. You can contact us at [email protected].
A big thank you and we hope to see you back soon in one of our CITY-LOCKER slogans.

Elisenda Y.

Published on 07/03/2025 à 17h10 following a purchase from 28/02/2025

Easy access, lockers not very clean

Translated reviews

Romain L.

Published on 07/03/2025 à 11h34 following a purchase from 28/02/2025

Very practical but a bit expensive for only a few hours.

Translated reviews

Mariana A.

Published on 04/03/2025 à 10h08 following a purchase from 26/02/2025

They must have a toilet

Translated reviews

Monique N.

Published on 27/02/2025 à 07h45 following a purchase from 03/02/2025

Very easy

Translated reviews

Frédéric H.

Published on 22/02/2025 à 21h27 following a purchase from 15/02/2025

The price could be modulated in 2 periods during the day.... But the service is TOP

Translated reviews

Roger G.

Published on 22/02/2025 à 18h39 following a purchase from 10/02/2025

A bit expensive. There should be an hourly rate. Otherwise no problem. good location.

Translated reviews

Response from CITY-LOCKER Paris Published on 09/03/2025

Thank you for using our luggage storage service in Paris and for entrusting us with your luggage.
We're sorry if you found our service expensive, we always try to offer the best service at the best price available by guaranteeing you the highest level of Security for your luggage.
We can't do enough to keep your most precious possessions safe.
We look forward to seeing you again at CITY-LOCKER.

Neva G.

Published on 20/02/2025 à 07h34 following a purchase from 14/02/2025

Locker too small, it doesn’t fit 4 luggages as stated

Response from CITY-LOCKER Paris Published on 21/02/2025

Thanks for using our luggage storage service in Paris.
The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and can fit up to 4 luggages ONLY and ONLY if the size of locker is under or equal to the IATA format (55 x 35 x 20cm).
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a good day and hope we will have the pleasure to welcome you in one of our CITY-LOCKER.

Shiho S.

Published on 17/02/2025 à 16h23 following a purchase from 10/02/2025

It was easy to enter the locker room, and the locker was opened and closed smoothly. But l walked a little more than I expected.

Antonio G.

Published on 17/02/2025 à 09h39 following a purchase from 09/02/2025

Good opinion even though the door was open when we arrived. It would be advisable for the terminal where the key is placed to be protected with some kind of casing. The code can be guessed from the outside because it is not protected.

Translated reviews

Marianne R.

Published on 16/02/2025 à 17h37 following a purchase from 09/02/2025

The system is very functional and secure. However, be sure to check the address, which is still within walking distance of the halls with suitcases.

Translated reviews

Massimo P.

Published on 16/02/2025 à 12h45 following a purchase from 10/02/2025

Service very good in a very central Place. Too expensive for 4 hours

Aline T.

Published on 15/02/2025 à 07h35 following a purchase from 09/02/2025

Very good. I'd like to find bigger lockers for a large suitcase.

Translated reviews

Elvire D.

Published on 09/02/2025 à 12h07 following a purchase from 02/02/2025

Simple, practical. Too bad there's no half-day rate.

Translated reviews

Éléonore G.

Published on 09/02/2025 à 10h30 following a purchase from 02/02/2025

J'ai pu ranger ma valise en toute sécurité donc le locker a parfaitement rempli sa mission, cependant à chaque fois que j'ai essayé de rentrer dans le local (4fois en tout) j'ai dû taper plusieurs fois le code et prendre bien 3/4min au minimum pour rentrer. En dehors de ça, le code pour ouvrir le casier a tout de suite marché et c'était très pratique

Martín F.

Published on 09/02/2025 à 02h22 following a purchase from 02/02/2025

Estuvo bien, centrico y efectivo, no tan caro teniendo en cuenta que París es CARÍSIMO, el único problema fue que el teclado para abrir la puerta de entrada era muy duro y funcionaba mal. Toca mantenimiento

Marta M.

Published on 03/02/2025 à 16h13 following a purchase from 25/01/2025

Correu tudo bem. Só não dou nota máxima porque o horário podia ser até mais tarde. 22h é muito cedo para quem está a passear pela cidade

Michel T.

Published on 02/02/2025 à 16h04 following a purchase from 27/01/2025

Pratique et bien situé. Dommage qu'il n"y ait pas de tarif selon la durée d'utilisation

Claire S.

Published on 02/02/2025 à 07h31 following a purchase from 27/01/2025

I thought this was a brilliant find as our hotel was an hours walk from the train station so leaving our bags was brilliant. I will say that I thought it quite expensive as daily rate when we only needed it for about 6 hours but ultimately it was worth it to not have to keep our bags all day or go back to collect them later from the hotel.

Response from CITY-LOCKER Paris Published on 05/02/2025

Bonjour,
Thanks for using our luggage storage service in Paris.
Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent.
We guarantee you won't find a cheaper price in Paris unless you leave your luggage at a friend's apartment :)!
Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.
CITY-LOCKER’s Team.

Laurence P.

Published on 01/02/2025 à 16h00 following a purchase from 26/01/2025

Expensive but very useful

Translated reviews

Niels G.

Published on 01/02/2025 à 07h29 following a purchase from 26/01/2025

Central and easy.

Celine C.

Published on 30/01/2025 à 19h29 following a purchase from 24/01/2025

Practical, a little clean-up would be great

Translated reviews

Jakub K.

Published on 26/01/2025 à 02h52 following a purchase from 17/01/2025

It worked fine for me. Could be slightly cheaper.

Lucy E.

Published on 25/01/2025 à 10h10 following a purchase from 19/01/2025

Useful and price was ok but the outside door code wasn't working when we came to pick up. Caught the door as someone was leaving so we were ok.

Sebastien H.

Published on 20/01/2025 à 07h57 following a purchase from 14/01/2025

Easy and practical, too bad that access to the premises and therefore to the locker is impossible after 10 p.m.

Translated reviews

Response from CITY-LOCKER Paris Published on 21/01/2025

Thank you for using our service.
For the moment and for security reasons, it is not possible to leave the store open 24 hours a day, we are sorry.
A reminder of this information is clearly displayed on our website and on booking confirmations.
We wish you a pleasant day and hope to see you soon in one of our CITY-LOCKER lockers.

Bernardo M.

Published on 19/01/2025 à 10h31 following a purchase from 13/01/2025

Worked fine but the price could vary according to time being used

Response from CITY-LOCKER Paris Published on 20/01/2025

Bonjour,
Thank you for using our service.
Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent.
We guarantee you won't find a cheaper price in Paris unless you leave your luggage at a friend's apartment :)!
Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.
CITY-LOCKER’s Team.

Olivier D.

Published on 18/01/2025 à 08h24 following a purchase from 12/01/2025

Practical, secure. But expensive when you're on your own, would need smaller lockers for smaller luggage.

Translated reviews

Response from CITY-LOCKER Paris Published on 18/01/2025

Hello
Thank you for using our service and for sending us this information.
The locker you rented was used for 4 hours, i.e. 3.75€/hour of use.
It's a lot of money, but it's the cheapest rate you'll find in Paris for such a high level of security and ease of use.
We look forward to seeing you soon at CITY-LOCKER.

Angele D.

Published on 10/01/2025 à 11h57 following a purchase from 02/01/2025

Very convenient lockers between Gare du nord and Gare de l'est. It works with codes received by email, there is no staff on site.

Translated reviews

Beth A.

Published on 09/01/2025 à 11h16 following a purchase from 04/01/2025

it was easy to find and get to, however the door wouldn’t unlock when we got back to collect our stuff, it took about 10 minutes to unlock the door. overall it was very easy though

Carolina T.

Published on 07/01/2025 à 10h03 following a purchase from 02/01/2025

Tentamos os cacifos de Opéra. Estavam cheios. Conseguimos, na hora, encontrar uma opção e usamos os de Châtelet.
Processo de reserva fácil e rápido.
Processo de abertura personalizado e de favil acesso.