9.5/10
★★★★★
based on 10704 reviews published

Latest customer reviews

5 /5
★★★★★

Easy to use

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Pascale J.
purchased on 12/01/2024
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5 /5
★★★★★

C’était très confortable.

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Natsumi W.
purchased on 14/01/2024
4 /5
★★★★☆

Good

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Aleksei P.
purchased on 14/01/2024
5 /5
★★★★★

Buena ubicación. Las taquillas grandes, entraban 3 maletas pequeñas. Perfecto

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Marta I.
purchased on 18/01/2024
5 /5
★★★★★

So easy to use! I was on my way to drop my case at Gare du L’Est when I spotted this place on the way. The location is super easy and central, and the whole thing felt very safe. Quite expensive for the time I used it for, but I was very grateful to have them stored so securely.

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Charlotte C.
purchased on 18/01/2024
4 /5
★★★★☆

Good service, not sure how it compares price-wise to other locker facilities as I didn't do much research beforehand.

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Erica D.
purchased on 07/01/2024
5 /5
★★★★★

Very good! 100% recommendable

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Aida L.
purchased on 16/01/2024
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5 /5
★★★★★

Really simple and useful

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Florencia M.
purchased on 13/01/2024
5 /5
★★★★★

Convenient, clean, secure. Easy online booking and payment, top-notch!

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Roland B.
purchased on 16/01/2024
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1 /5
★☆☆☆☆

The idea is good but leaving everything at the service of a computer is not so good. There is no staff to guide or assist you, much less someone to help you if you make a mistake. There is also no option to change the reservation date, after a mistake, horrible.

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Katheryn O.
purchased on 27/12/2023
Answer from CITY-LOCKER Paris
Bonjour Katheryn, Notre hotline est disponible de 8h à 22h tous les jours pour répondre à vos questions et vous aider en cas de difficulté. Les avez vous contacté? En cas de problèmes techniques, notre hotline peut vous aider à ouvrir votre casier ou vous envoyer un technicien.
3 /5
★★★☆☆

Unfortunately no price per hour

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Sylvain R.
purchased on 16/01/2024
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Answer from CITY-LOCKER Paris
Hello , Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day(8:00-22:00). We hope to see you again and wish you a pleasant day!
1 /5
★☆☆☆☆

No pongo cero estrellas porque no se puede. Hice una reserva de una taquilla para dejar mis maletas en Paris y jamás pude usar el servicio. Las claves que me dieron para abrir la puerta y la taquilla, no funcionaron, llamé al teléfono de soporte que tienen, para que me ayudaran y jamás me atendieron. Deje tres mensajes en el contestador y jamás me llamaron para darme soporte. Eso si, los 8€ que pagué por hacer la reserva anticipada, si que los han cobrado. He pedido a PayPal que me devuelvan el dinero que les he pagado, ya que no han cumplido con su compromiso. El servicio de atención al cliente una autentica vergüenza. Jamás volveré a usar City Locker y por supuesto no voy a recomendárselo a nadie. Una estafa y una basura de servicio.

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José Maria F.
purchased on 15/01/2024
Answer from CITY-LOCKER Paris
Bonjour José Maria et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.
3 /5
★★★☆☆

Just a bit pricey

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Anne H.
purchased on 16/01/2024
Answer from CITY-LOCKER Paris
Anne Merci d’avoir utilisé notre service. Nous prenons bonne note de votre remarque que nous allons remonter au service concerné. Le prix de 15€/jour/4 bagages , soit 3,75€ du bagages pour la journée ce qui fait de notre service le moins cher de Paris aux vues du niveau de sécurisation du baggage que nous offrons. Nous prenons note de vos commentaires et ferons de notre mieux pour gagner vos 5 étoiles lors de votre prochaine visite. En espérant vous revoir bientôt.
4 /5
★★★★☆

Very good service, easy and efficient.

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Philippe L.
purchased on 13/01/2024
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5 /5
★★★★★

Parfait

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Celine L.
purchased on 14/01/2024
3 /5
★★★☆☆

Expensive. No instructions for the return of the suitcase.

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Anne S.
purchased on 14/01/2024
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Answer from CITY-LOCKER Paris
Hello Anne and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. As the baggage retrieval procedure is the same as for drop-off, we did not feel it necessary to specify this in order not to create any confusion. We look forward to seeing you again in better conditions.
5 /5
★★★★★

Very convenient service!

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Francois B.
purchased on 14/01/2024
5 /5
★★★★★

No left luggage in Gare du Nord station so this was a life-saver

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Martin P.
purchased on 14/01/2024
5 /5
★★★★★

Servizio gestito perfettamente.

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Elisa G.
purchased on 13/01/2024
5 /5
★★★★★

Very good service!

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Caroline F.
purchased on 07/01/2024
4 /5
★★★★☆

Hhhh

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Hajar E.
purchased on 13/01/2024
5 /5
★★★★★

Very practical and easy to access.

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Oceane C.
purchased on 07/01/2024
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5 /5
★★★★★

Instructions to enter the "shop" and open/close the locker arrived as soon as the payment had been done and it was very easy to lock all our bags. Really usefull

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Gaia Milena R.
purchased on 06/01/2024
5 /5
★★★★★

Very efficient online ordering.

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Hervé L.
purchased on 06/01/2024
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5 /5
★★★★★

Good service, booked two box, all ok.

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Marco O.
purchased on 06/01/2024
5 /5
★★★★★

Fast and Easy service

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Gaia D.
purchased on 08/01/2024
5 /5
★★★★★

Very good, impeccable service, careful and attentive. I recommend it!

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Yehiel C.
purchased on 10/01/2024
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5 /5
★★★★★

Gare de Lyon lockers were clean and easy to find. Instructions were clear. Let very secure.

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Arlene A.
purchased on 08/01/2024
5 /5
★★★★★

Easy to find, quick access, and a place to warm up for a few mins while dropping our bags for a busy day in town.

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Sarah H.
purchased on 09/01/2024
5 /5
★★★★★

Easy to use, lockers only fit 4 carryons, like they say. They were accesible.

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Isabel D.
purchased on 03/01/2024
4 /5
★★★★☆

Practical. A little expensive when you don't need to drop off your luggage for the day. The price could be adapted to the number of hours used.

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Vincent M.
purchased on 08/01/2024
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5 /5
★★★★★

Very simple process of booking. Good size lockers

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Carlos A.
purchased on 20/12/2023
4 /5
★★★★☆

The place was well located and easy to find. The system worked fine. But I found it extremely expensive. I only used it for 3 hours and had to pay the entire day fee (15 Euro) nevertheless. It would be great if they had the chance to rent for hours or half a day.

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Francisca U.
purchased on 07/01/2024
5 /5
★★★★★

Easy and convenient

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Cynthia K.
purchased on 02/01/2024
4 /5
★★★★☆

Nice and good service.

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Álvaro Leonel E.
purchased on 07/01/2024
5 /5
★★★★★

Super convenient! Online booking and payment, no need to queue to drop off or pick up your luggage, very reasonable price: one box can hold at least 2 carry-on suitcases, plus coats and small bags... There were 4 of us, so as a precaution I booked 2 boxes. City locker Paris on rue de Lyon is right next to the Bastille metro station, so there's no need to travel miles. Access is by code at the front door. Once inside, simply go to the terminal and follow the on-screen instructions to unlock your box.

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Patricia B.
purchased on 22/12/2023
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5 /5
★★★★★

Quick and easy.

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Anne D.
purchased on 30/12/2023
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5 /5
★★★★★

Superb concept, quick and easy to use

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Marie A.
purchased on 06/01/2024
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4 /5
★★★★☆

Easy and convenient

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Helga K.
purchased on 06/01/2024
1 /5
★☆☆☆☆

El servicio es muy util y conveniente, sin embargo los metodos de pago no, el portal de pago no aceptaba mi tarjeta porque no tengo acceso a los mensajes que recibo en ni número de teléfono en otro país

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Rafael M.
purchased on 31/12/2023
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Answer from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. For your information, we do not accept cash payments in order to guarantee a higher level of security in our premises, so that there are no attempts to steal the cash register. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again under better conditions.