9.4/10
★★★★★
based on 8814 reviews published

Latest customer reviews

1 /5
★☆☆☆☆

Not happy paid for 4 lockers however when I went one was being used and was full of someone’s cases. This is very unsafe as items could be stolen. And I have not been refunded either

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Verified Buyer
purchased on 29/12/2022
Answer from CITY-LOCKER Paris
Hello Narhisa, Thank you for your opinion, we are sorry that you had troubles during your visit. However, after checking, you only used one locker among the four that you booked and never called the hotline to get a refund, we could have helped you with your problem. We wish you a great day from the City Locker's Team.
5 /5
★★★★★

Very good service

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Verified Buyer
purchased on 15/12/2022
2 /5
★★☆☆☆

Poor communication on payment (it's not clear on the website that payment is exclusively online)

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Acheteur Vérifié
purchased on 22/12/2022
Translated review
Answer from CITY-LOCKER Paris
Hello Julie, Thank you for your opinion. We're sorry you didn't understand the payment method. As our stores are fully automated, payment is only possible online. We make this clear in the FAQ on our website, and our payment methods are specified at the bottom of the home page. We hope to see you soon in one of our CityLocker spaces!
5 /5
★★★★★

Booking is easy ans site easy to navigate, communication is good and all went well.

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Verified Buyer
purchased on 25/09/2022
5 /5
★★★★★

Order was easy and quick.

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Verified Buyer
purchased on 26/12/2022
5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 11/12/2022
Translated review
1 /5
★☆☆☆☆

It says 2 Euros on the website it did cost us 15 euro per bag. just put the upfront price

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Verified Buyer
purchased on 27/12/2022
Answer from CITY-LOCKER Paris
Hello Theo, Thank you for sharing your opinion, the prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
5 /5
★★★★★

Affordable, quick, and convenient!

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Verified Buyer
purchased on 24/12/2022
1 /5
★☆☆☆☆

Support never responded. So I would give them a very poor review for bad customer service

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Verified Buyer
purchased on 13/12/2022
Answer from CITY-LOCKER Paris
thank you for your message. you have contacted our hotline available every day from 8 a.m. to 10 p.m. when you call you automatically receive a text message which must be answered .... you have not answered the text message so it is difficult for our teams to answer you ...
5 /5
★★★★★

Perfect

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Acheteur Vérifié
purchased on 22/12/2022
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4 /5
★★★★☆

予約サイトはとても使いやすかった。

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Verified Buyer
purchased on 10/12/2022
5 /5
★★★★★

Great service!

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Verified Buyer
purchased on 22/12/2022
5 /5
★★★★★

The lockers were very easy to access and convenient to our apartment. A good value for storing our luggage on our first day in Paris.

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Verified Buyer
purchased on 07/11/2022
1 /5
★☆☆☆☆

Before booking the lockers I talked to customer support. I told them we had 4 carry ons and 4 backpacks. They suggested we book 4 lockers. We only needed two. I asked for a refund. I have reached out to them several times without any response. I am not happy with the service.

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Verified Buyer
purchased on 20/12/2022
Answer from CITY-LOCKER Paris
Hello, Thank you for using our lockers, we are sorry that you had troubles during your visit. However, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. Regarding the refund, as indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable or refundable, only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement
2 /5
★★☆☆☆

The lockers are full of dirt. They should be cleaned daily. The size of the locker could be better specified before purchase. In our case, we paid for 2 lockers to put 3 suitcases in and then we saw that everything would have fit perfectly in one locker. Impossible to request a refund.

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Verified Buyer
purchased on 20/12/2022
Answer from CITY-LOCKER Paris
Hi Aitor, We are truly sorry for the troubles you had during your visit at CityLocker. However, cleaning society members come several times per week to clean the lockers and the premises to make your visit as pleasant as possible. However, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
3 /5
★★★☆☆

It has become very/too expensive!

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Acheteur Vérifié
purchased on 24/12/2022
Translated review
Answer from CITY-LOCKER Paris
Hello Annie, thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
5 /5
★★★★★

It had enough space to keep 3 plane suitcases

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Verified Buyer
purchased on 24/12/2022
5 /5
★★★★★

Perfect

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Acheteur Vérifié
purchased on 16/12/2022
Translated review
5 /5
★★★★★

Smooth. Only problem could be that there is no person at the locations. Have to rely on help through phone or email. They are responsive though.

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Verified Buyer
purchased on 18/12/2022
5 /5
★★★★★

Easy to use and secure. First time using city locker but not the last! Lockers hold more than we anticipated! A large + small rolling duffle or 2 rolling bags plus 1-2 backpacks. Great option for travel days without luggage hassles.

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Verified Buyer
purchased on 22/12/2022
5 /5
★★★★★

Fácil para entrar y acceder a las taquillas, de buen tamaño para dos maletas grandes. Muy recomendable

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Verified Buyer
purchased on 13/12/2022
5 /5
★★★★★

Great location in Paris!

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Verified Buyer
purchased on 17/12/2022
5 /5
★★★★★

Very practical, easy and budget-friendly

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Acheteur Vérifié
purchased on 18/12/2022
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4 /5
★★★★☆

Good experience

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Verified Buyer
purchased on 18/12/2022
5 /5
★★★★★

The site is well done easy booking

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Acheteur Vérifié
purchased on 30/11/2022
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4 /5
★★★★☆

A little expensive, but easy to use. Be careful not to get the wrong date or place. Once you've placed your order, it's neither exchangeable nor refundable.

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Acheteur Vérifié
purchased on 15/12/2022
Translated review
2 /5
★★☆☆☆

Bad cleaning. Too much money.

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Verified Buyer
purchased on 22/12/2022
Answer from CITY-LOCKER Paris
Hello, thank you for sharing your opinion. We are sorry if the shop’s situation has disappointed you. However, cleaning society members come several times per week to clean the lockers and the premises to make your visit as pleasant as possible. Regarding the prices of our lockers, they can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. We are wishing you an excellent day and we hope to see you again in one of our storages very soon.
4 /5
★★★★☆

Easy, pratical and the lockers are spacious the only defect: maybe too expensice only for a person and a luggage

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Verified Buyer
purchased on 22/12/2022
5 /5
★★★★★

Nice location, full breakfast, clean room

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Acheteur Vérifié
purchased on 17/12/2022
Translated review
Answer from CITY-LOCKER Paris
Hello, I think you are mistaken about the establishment you wish to rate, we are not a hotel but a luggage storage company. The CityLocker team wishes you an excellent day.
5 /5
★★★★★

Very helpful

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Verified Buyer
purchased on 17/12/2022
5 /5
★★★★★

None

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Acheteur Vérifié
purchased on 07/11/2022
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5 /5
★★★★★

Perfect

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Acheteur Vérifié
purchased on 14/12/2022
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5 /5
★★★★★

Good position, user friendly, price reasonable. I added some items during daytime, this is very practical for shopping.

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Verified Buyer
purchased on 19/12/2022
5 /5
★★★★★

Oulada is not bad in real life.

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Acheteur Vérifié
purchased on 27/08/2022
Translated review
5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 17/12/2022
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5 /5
★★★★★

Great service!

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Verified Buyer
purchased on 12/12/2022
5 /5
★★★★★

Everything went amazing and it was really easy to understand and use

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Verified Buyer
purchased on 05/12/2022
5 /5
★★★★★

Very safe and efficient

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Verified Buyer
purchased on 17/12/2022
5 /5
★★★★★

All is ok.

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Verified Buyer
purchased on 09/12/2022
5 /5
★★★★★

Todo perfecto, muy útil para el equipaje y seguir haciendo turismo. Todo muy bien

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Verified Buyer
purchased on 13/12/2022