★★★★★
based on 8778 reviews published
Latest customer reviews
The site is very easy and intuitive to use, well maintained and the map with the city lockers is really great!
It was so easy and such a relief as it meant we had a whole day without bags. Great idea!
Easy to book. Excellent service.
Very good and practical
Simply perfect ️
Really easy to use and great not lugging stuff around paris. You get texted a code to your phone and it’s very near the station.
Problems getting the lockers open
Very confusing system, does not work - I paid but did not receive my code automatically. No real support. I do not recommend at all!
They made us book more lockers than we needed and refused to refund the one's we didn't need
Good location and it's good to have this service overall. HOWEVER: (1) Technical issues: out of 3 lockers we paid for, 2 did not send the code to open the lockers. We had to figure out how to contact CITY LOCKER, call and pay international fees, waste time to figure out the next steps. They sent us the codes eventually, but we wasted quite some time... And in the end we did not need 1 of the lockers, so it stayed empty and they did not want to make a refund, despite us asking for it. (2) It is NOT intuitive how to use the lockers. Even if there is a sign next to the lockers, it's not intuitive. I saw many people wandering around and trying to figure out... Perhaps there's a better way? Finally, the customer service people were not very open to receive this feedback in the chat... 🙂 All in all, thanks for the service, but also be open to new ideas how to improve it!
Easy to use, quick to book. Very nice. Should be all over
The website was mostly easy to use. However, it would be nice if the company partnered with Google translate so that the page could be translated into English or any other appropriate language. I was able to navigate by copying sentences into Google translate. Thank you!
Fast and efficient
Ok ok
Unfortunately this company seems unable to offer a professional service-level.
Easy to manage, very suitable solution if you travel with your backpack f.e.
I was able to reserve and pay for a locker one day in advance and had no issues with the booking. Very simple and easy!
Very well
Secure and easy to use
Good service. I would give 5* but I took one star because it is expensive and it did not give the option to store for a couple of hours. You pay the same for the whole day or for 30'.
Overall good
The locker did not close, it was clearly broken. There was shown an "emergency number" between 8:00 and 22:00. We called three times between 11:20 and 11:50, but no one picked up the phone. So, we put our luggage in a different locker. We sent a message and received answer: 'just close it slowly, no problem'. It clearly did not close and was broken. So, the person texted us that a mechanic would look at the problem. We asked for a refund. Subsequently, we did not hear back. The point of a city locker is to avoid having a hassle with lugage and be able to visit a city without trouble. This clearly did not work and the subsequent service was bad.
Medium
Ultra convenient service, easy to access and simple to book!
It's all very simple, from using the quote to using the instructions themselves.
Very good
Customer service does not answer calls. Everything is handled by message, which can take a long time if you're in a hurry. I strongly advise against
Excellent
No complaints. The service matches the offer.
Easy to use.. very good!
Great service and great location. Reasonable rate.
Very useful!
Very convenient and easy to use
Top!
Very practical, simple and effective!
Expensive
Very well organized, simple route
Easy to place orders on the site. Online payment and immediate confirmation by SMS and e-mail.
Somehow we lost the codes to our locker. City Locker responded to our email within minutes and resent our code.
I booked the day before for the next day and managed to find 2 free lockers.