/10
★★★★★
based on 7975 reviews published
★★★★★
based on 7975 reviews published
Latest customer reviews
5
/5
★★★★★
Great service
Verified Buyer
purchased on 02/10/2022
4
/5
★★★★☆
Nice convenient location, but the space was rather small. (So when multiple parties were inside at the same time - which happened as we dropped off, and when we picked up - it was a challenge to move around and store, or remove your suitcases). Codes worked, but you had to enter the number slowly, and it sometimes took multiple tries. Don't know what we would have done without this service, so it was good to have it available - but the experience could have been better.
Verified Buyer
purchased on 27/09/2022
3
/5
★★★☆☆
We were emailed a door code and it didn't work. We were in a rush and had to call the customer service line and wait for them to manually open the door which was frustrating
Verified Buyer
purchased on 01/10/2022
5
/5
★★★★★
All fine, just had to write the code a couple of times, didn't accept it immediately (physical buttons/dials, one has to be pressing them hard)
Verified Buyer
purchased on 18/09/2022
4
/5
★★★★☆
Email service was prompt.
Verified Buyer
purchased on 04/10/2022
1
/5
★☆☆☆☆
The process of ordering a locker was very complex. So much so that I ended up paying for more than I had to because I originally booked for the wrong date. You should just be able to book a locker on site like most other locker programs in big cities. After a long international flight this process was exhausting for me.
Verified Buyer
purchased on 06/10/2022
Answer from CITY-LOCKER Paris
Hello Thanks for your feedback Taking an order online takes less than 2 minutes if you follow the steps correctly without returning. This should not be seen as a constraint but just a time saver. You book while being in your transport to arrive and drop off directly. And if you have any questions, our hotline is available from 8 a.m. to 10 p.m. every day.
5
/5
★★★★★
The site is easy to use and quickly accessible to find all the information you need to make a reservation.
Acheteur Vérifié
purchased on 04/10/2022
Translated review
4
/5
★★★★☆
Easy to book the locker.
Verified Buyer
purchased on 01/10/2022
3
/5
★★★☆☆
I payed in the wrong address and i hadn´t the chance to edit for the right one.
Verified Buyer
purchased on 30/09/2022
Answer from CITY-LOCKER Paris
thank you for your message Andre Sanches We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
5
/5
★★★★★
Easy to use, secure lockers and keypad system, exactly what I was looking for during my stay in Paris
Verified Buyer
purchased on 05/10/2022
5
/5
★★★★★
Easy to book and clearly identifiable.
Verified Buyer
purchased on 03/10/2022
5
/5
★★★★★
We needed to drop off our luggage for several hours until we could check into our Airbnb. It was super easy and convenient. I would definitely use again.
Verified Buyer
purchased on 29/09/2022
5
/5
★★★★★
Everything went perfect. Amazing service and with a exquisite client support that answered me extremely fast. Will use city locker everytime i need!
Verified Buyer
purchased on 27/09/2022
5
/5
★★★★★
Had trouble getting in initially but customer support was fantastic. Used them two different days and would strongly recommend.
Verified Buyer
purchased on 02/10/2022
5
/5
★★★★★
This facility worked great for the day I left my Airbnb.
Verified Buyer
purchased on 25/09/2022
1
/5
★☆☆☆☆
No internet service at the city locker location, lots of problems accessing their system, finally we got the access codes, but again many tries to open the front door. We then deposited our luggage, and left their premise. Upon we tried to retrieve our luggage, first the front door would not open with our correct codes, even the Uber driver tried for us. Finally the front door opened, and we tried to open the locker. Same thing happened, the locker would not open with the correct code. It took something like 30 minutes to retrieve the luggage........what a nightmare dealing with this City Locker
Verified Buyer
purchased on 29/09/2022
Answer from CITY-LOCKER Paris
hello. thank you for your message. I assure you tower is working properly and you yourself have been able to verify that tower is working because your uber driver was able to easily use the service... are we responsible if you did not succeed?? have you contacted our hotline which is available 7 days a week from 8 a.m. to 10 p.m. and who could help you open the door and locker remotely??? we weren't lucky enough to have you online it's because everything went well contrary to what you say .... the disaster scenario to harm is useless ... it was enough to contact the hotline if you really had a problem ....
2
/5
★★☆☆☆
Locker schedule should be more visible. People should be more wiling to help if your luggage got stucked after the hour.
Verified Buyer
purchased on 29/09/2022
5
/5
★★★★★
Easy to use
Verified Buyer
purchased on 30/09/2022
4
/5
★★★★☆
Everything worked out fine.
In the beginning it was a bit confusing to enter the pin.
Verified Buyer
purchased on 03/10/2022
5
/5
★★★★★
VERY CONVENIENT FOR THOSE WHO WANT TO VISIT THE CITY WITHOUT LUGGAGE
Verified Buyer
purchased on 30/09/2022
5
/5
★★★★★
Very good, great service. I would recommend.
Verified Buyer
purchased on 27/09/2022
4
/5
★★★★☆
All ok
Verified Buyer
purchased on 01/10/2022
5
/5
★★★★★
Super system, secure and easy
Acheteur Vérifié
purchased on 26/09/2022
Translated review
5
/5
★★★★★
Easy access, great location, good conditions
Verified Buyer
purchased on 02/10/2022
4
/5
★★★★☆
Place isn't bad.
Verified Buyer
purchased on 01/10/2022
4
/5
★★★★☆
City locker is great, but it wasn’t obvious that I needed to book in advance and wait for an email. I bumped into another traveller at the lockers that gave me that info.
That said, it was very easy to understand how to open the door, and how the lockers worked once I reserved online.
Great service, easy to access, and an excellent location!
Verified Buyer
purchased on 27/09/2022
5
/5
★★★★★
Customer service was quick and responsive when I accidentally booked the wrong location. Really loved the locker system, easy to get in and out. I felt that my belongings were safe and secure.
Verified Buyer
purchased on 25/09/2022
3
/5
★★★☆☆
15€ from 8:00 to 20:00 is too expensive
Verified Buyer
purchased on 24/09/2022
Answer from CITY-LOCKER Paris
Hello Carlos, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases from 8:00 to 22:00 but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
5
/5
★★★★★
Extremely simple and easy to use. Code(s) received via Mail, entered at the door and the panel inside. Done!
Verified Buyer
purchased on 22/09/2022
1
/5
★☆☆☆☆
The locker is broken and they can’t refund 15$ for me
Verified Buyer
purchased on 24/09/2022
Answer from CITY-LOCKER Paris
Hello Thank you for your message which surprises us and does not reflect the truth As our teams told you, the locker works very well but you did not manage to use it (the other customers manage to open and close it without problem) However, as you recommended a locker, we had very exceptionally refunded the first locker... Hence our misunderstanding of your message which only aims to harm our reputation