9.5/10
★★★★★
based on 9179 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

There was a mistake and I paid twice and didn't get any solution.. Just "to pay" so definitely I won't recommend this service

User icon
Acheteur Vérifié
purchased on 28/09/2021
Translated review
Answer from CITY-LOCKER Paris
Hello, As we explained to you, in your case, as you validated it during your booking, our general conditions of sale specify that the service is not refundable in your case.
1 /5
★☆☆☆☆

It didn’t work… we lost a lot of time to call for help

User icon
Verified Buyer
purchased on 14/11/2021
Answer from CITY-LOCKER Paris
Hello We remind you that our telephone hotline is available from 8 a.m. to 10 p.m. every day.
1 /5
★☆☆☆☆

Locker codes didn’t work. Customer service was not available to help. When they finally reached back it was 30 mins after we attempted to drop off luggage, so we had already hopped on our train. Customer service blamed us for “entering the code wrong” - no acknowledgement that we were provided wrong codes.

User icon
Verified Buyer
purchased on 25/10/2021
Answer from CITY-LOCKER Paris
Hello Our hotline is open from 8 a.m. to 10 p.m. We remind you that all the other customers managed to enter and that after verification you had not entered the correct codes, that is why you could not enter.
1 /5
★☆☆☆☆

Did not reply at all

User icon
Verified Buyer
purchased on 11/12/2021
Answer from CITY-LOCKER Paris
what do you want to tell us?
1 /5
★☆☆☆☆

I repeatedly tried to contact management about my reservation. They failed to reply. Ridiculous!

User icon
Verified Buyer
purchased on 09/10/2021
Answer from CITY-LOCKER Paris
Our customer service is available from 8 a.m. to 10 p.m. by email and by phone
1 /5
★☆☆☆☆

Technical problem with the locker. Call to a technician, not very friendly

User icon
Acheteur Vérifié
purchased on 30/06/2021
Translated review
Answer from CITY-LOCKER Paris
Hello, our hotline is available from 8am to 10pm and may have helped you open your locker or sent a technician to your location to solve your problem.
1 /5
★☆☆☆☆

The trains never arrived.

User icon
Acheteur Vérifié
purchased on 15/06/2021
Translated review
Answer from CITY-LOCKER Paris
Hello You must be mistaken, we do not manage trains We are a luggage repository
1 /5
★☆☆☆☆

Thieves.

User icon
Acheteur Vérifié
purchased on 06/03/2021
Translated review
Answer from CITY-LOCKER Paris
We would like to remind you of the response we gave you at the time concerning your request for a refund for a locker you did not wish to use: "We would like to inform you that in accordance with our General Terms and Conditions of Sale that you validated when you placed your order, the service is non-refundable except in the event of technical incident(s). In your case, we will not be able to proceed with a refund following the cancellation of your reservation. Thank you for your understanding. "