/10
★★★★★
based on 7929 reviews published
★★★★★
based on 7929 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
We couldn't open the door for 5 minutes and when we called the emergency phone it was an answering machine.
Javier M.
purchased on 24/11/2023
Answer from CITY-LOCKER Paris
Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. the hotline is open from 8:00 am to 10:00 to give you general information in 3 languages and to leave a message in case of emergency so thta we can call you immediately to help. Did you leave one? Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Alright
Iheb J.
purchased on 06/12/2023
Translated review
Answer from CITY-LOCKER Paris
Hello, Thank you for using our service and for giving us your feedback. In our constant effort to improve our quality of service, please let us know if you have encountered any difficulties so that we can rectify any malfunctions and improve. Thank you very much.
3
/5
★★★☆☆
Very interesting service so that you don't have to walk around with your bags between leaving the hotel and waiting for the train, but the price is exorbitant: €15 for 3 hours is really too much!
Chantal B.
purchased on 05/12/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Chantal, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
2
/5
★★☆☆☆
I booked a locker that was designed for 4 cabin-sized suitcases, but could only fit 2 and a handbag!!! I had to pay for a second one, and luckily there was still some space available, otherwise I would have been in a lot of trouble! I'll add one star because the service is very practical in spite of everything!
Stephanie C.
purchased on 26/11/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Stéphanie, We're sorry that the service didn't suit you. However, we can assure you that our lockers are well adapted to accommodate 4 IATA-standard cabin suitcases, depending of course on the size of your suitcases. The City-Locker team
3
/5
★★★☆☆
Useful, but a 1/2-day rate is essential
Lydia G.
purchased on 18/11/2023
Translated review
3
/5
★★★☆☆
Clean lockers, safe place. However the size does not fit 4 x 24 inch suitcases. Only 2.
Also some are highly siruated which makes lifting heavy luggage bags into it very difficult.
Lang Ha P.
purchased on 14/11/2023
Answer from CITY-LOCKER Paris
Hello Lang Ha, Thank you for sharing your opinion, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
3
/5
★★★☆☆
Impractical code
Kevin M.
purchased on 12/11/2023
Translated review
Answer from CITY-LOCKER Paris
Hello #FIRSTNAME#, Thank you for using our service and for giving us your feedback. In our constant concern to improve our quality of service, could you please tell us if you have encountered any difficulties so that we can rectify any malfunctions and improve our service, and suggest a code format that you think would be more suitable and that would enable us to maintain the level of security we want to provide? Many thanks and we look forward to hearing from you at [email protected] and to seeing you again in one of our areas. We wish you a pleasant evening.
3
/5
★★★☆☆
Too expensive. Should have more options for size of lockers.
Saran B.
purchased on 02/11/2023
Answer from CITY-LOCKER Paris
Hello, Saran Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Surprisingly expensive to leave a small backpack in a storeroom for 3 hours.
Petr M.
purchased on 23/10/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Petr, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or a maximum of 3.75€ per baggage for one day (8:00-22:00). Question: why use our service if you think it's too expensive? Our prices are clearly displayed so you can see immediately how much it's costing you? We look forward to hearing from you and wish you a pleasant day!
2
/5
★★☆☆☆
Some of the locker doors are broken and left wide open; no one repairs them, which isn't reassuring when you're leaving your luggage. What's more, the locker doors are made of plywood, and one of those we had reserved was half torn off. We'd have to invest in sturdier equipment (metal) and hire staff for maintenance and surveillance. Automation is handy, but it can't replace human beings. For the (high) price, we expect more security. We get the impression that City Locker wants to make as much money as possible on the backs of its customers, with as little investment as possible. This does not reflect well on the company.
Anne R.
purchased on 20/10/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Anne Thank you for taking the time to leave a review of our service. We're sorry we didn't fully meet your expectations. More details from you about your experience would help us improve the quality of our service. To answer your questions: - if the doors are open, it's only because previous customers didn't close them after retrieving their luggage - the doors aren't made of plywood but of a much stronger material, the composition of which we won't give you for obvious reasons of confidentiality, but you should know that there is metal inside. - In your case, why didn't you call the hotline to cancel your reservation, as we note that you used our service even though you were very concerned? We hope to see you again very soon in one of our City locker spaces Thank you.
3
/5
★★★☆☆
I have to enter the codes several times, that costs me a lor of time
Jürgen H.
purchased on 16/09/2023
Answer from CITY-LOCKER Paris
Hello, Jürgen Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. As a reminder please dial your codes for the door as well as for the locker as it has been sent to you #xxxxxx# for the door and #xxxxxx#xx# for the locker In case of mistake you have to start from the beginning. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2
/5
★★☆☆☆
Had an emergency and no one called me back, it was a nightmare. After a few hours I just got a refund with a message “we’re sorry but we were fully booked”.
The emergency number is therefore not an emergency number. I even headed to the “back office of city locker” but that didn’t exist anymore.
So all in all, if you have to catch a flight rather use “Bounce” it was way, way better!
Selina L.
purchased on 27/10/2023
Answer from CITY-LOCKER Paris
Hello, Selina Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2
/5
★★☆☆☆
The box is small. I needed to book some other box again. I needed to reopen the door so I can open the other box.
Keisuke M.
purchased on 24/10/2023
Answer from CITY-LOCKER Paris
Hello, Keisuke Thanks for using our service and sorry it does not reach your expectations. The locker’s size is exactly the one indicated in our website : The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm). Regarding the second part of your comment not sure to understand what you mean; maybe you could give us more details? Or maybe you wanted to point out that you can happen the locker as many time as you want during your booking without paying again? Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Little dirtyserves what it iis made for
Maria Cristina C.
purchased on 17/10/2023
Answer from CITY-LOCKER Paris
Hello, Maria Cristina Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. The inside of the lockers are cleaned every 2 days and the shop everyday. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
We had to punch in the code three times and more to enter the premises on the way in and out, and to access the locker.
Monique T.
purchased on 01/10/2023
Translated review
Answer from CITY-LOCKER Paris
Hello and thank you for using our service. The keyboard is indeed sometimes a little "capricious". Its replacement is programmed. We look forward to seeing you again at one of our City Locker locations.
2
/5
★★☆☆☆
The locker was much smaller than we expected. The description said it could hold two suitcases and two back packs. We could barely get our two suitcases in the locker. We had to carry our backpacks with us.
Joanne S.
purchased on 26/09/2023
Answer from CITY-LOCKER Paris
Hello, Joanne Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments. The lockers size is : The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm) or 1 big luggage and a small bag. We don't know where you find those information that t could hold two suitcases and two back packs. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Sarebbe più comodo direttamente nella metro station
Valentina M.
purchased on 14/10/2023
Answer from CITY-LOCKER Paris
Hello, Valentina Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2
/5
★★☆☆☆
The code to enter the locker didn't work. I had to try several times.
Jordan C.
purchased on 15/10/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Jordan Thank you for taking the time to leave a review of our service. We are sorry that we did not fully meet your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.
3
/5
★★★☆☆
We had to press several times the codes to open the door and the locker.
Pereira R.
purchased on 14/10/2023
Translated review
3
/5
★★★☆☆
Se necesita reservación para entrar al lugar, la ubicación es buena y los locker funcionan bastante bien, son muy espaciosos.
Erika R.
purchased on 06/10/2023
Answer from CITY-LOCKER Paris
Hello Erika, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
3
/5
★★★☆☆
Easy reservation situation even with knowing 1) no and 2) a little bit of French. Prompt email with combinations and instructions reassured us we had a locker and that it would be ready for us before the train ride ended. A sticker on the door invited us to search for context clues and ascertain we were at the right place. Behind a locked storefront door you can see and reach about 20 other lockers between a narrow passage. No attendant on duty, dimly lit room. Combo pad on the door was easy to use to gain entry. Interior key pad was exceptionally sensitive, and would enter a selected number more than once for one push of a key, It took a few tries to get the combination to enter correctly and for the door to "pop" for us. One locker was big enough to accept a DoD "bodybag" rollerboard along with a personal bag. We got two to accommodate our two bodybags, our checked luggage, and our personal items.
There was room for only one customer set at a time, really, to access the lockers. We got there first and were surprised to see the line of individuals behind us. With few people inside, we were able to get in and out quickly. Others were waiting outside, either getting a locker reserved online (great idea!) or asking others how to get a locker. I would have liked the space to be bigger in order to allow more than one party to have access to the lockers at any given time.
Fix the interior combination keypads and arrange the lockers in a way that more than one or two parties can access their items without jostling over each other, and the situation could get 4 or 5 stars.
Miriam W.
purchased on 02/10/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Miriam and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
3
/5
★★★☆☆
Tuve que marcar el código varias veces porque ni la puerta exterior ni mi puerta privada se abrían... No hay nadie allí y tampoco un aseo
Joaquin M.
purchased on 04/09/2023
Answer from CITY-LOCKER Paris
Hello, Joaquin Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2
/5
★★☆☆☆
To expensive,
Charlotte F.
purchased on 04/10/2023
Answer from CITY-LOCKER Paris
Hello charlotte, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
3
/5
★★★☆☆
It would be better to have a watsapp number in case of failure for the code system
Aykut �.
purchased on 29/09/2023
3
/5
★★★☆☆
No possibility to choose the level where the locker is located. I had a large, heavy suitcase and locker #7 was on the 3rd level. I couldn't lift my suitcase.
Nadezda F.
purchased on 02/10/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Nadezda, Our hotline is available from 8am to 10pm every day to answer your questions and help you with any problems you may have. You should have contacted us, we would have found a solution and changed your locker. In the event of a technical problem, our hotline can help you open your locker or send you a technician. We look forward to seeing you next time at one of our 6 City Locker locations in Paris. The City Locker's Team
3
/5
★★★☆☆
The site is practical and easy to use
Cyril R.
purchased on 28/09/2023
Translated review
3
/5
★★★☆☆
The keyboards don't work properly, and you can't see the number of characters entered. Not easy to use.
Édouard P.
purchased on 20/09/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Édouard Thank you for taking the time to leave a review of our service. We're sorry we didn't fully meet your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.
2
/5
★★☆☆☆
入口の暗所番号はゆっくり押さないといけない、押せてるか不安になるが押すとかすかに聞こえる音を頼りにするといい。
申し込んだロッカーのサイズと、実際のロッカーのサイズが違ったので、用心した方がいい。
預けられるのは便利。
Keita Y.
purchased on 22/09/2023
Answer from CITY-LOCKER Paris
Hello Keita, Thank you for sharing your opinion, The lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
2
/5
★★☆☆☆
My luggages was taken out when I came to pick them up. Luckily nothing was stolen.
Daniella B.
purchased on 22/09/2023
Answer from CITY-LOCKER Paris
Hello Daniella, Thanks for sharing your opinion, The problem you have had is that you have used someone else locker. You put your luggage in an open locker when you arrived without checking on your booking confirmation that it was your assigned one and dialing your deposit code. So that when the person who has this locker arrived and saw luggage inside he empty it. City locker works like an hotel! When you book you are assigned a code and a locker. So please next time use your personal and not someone else. we hope to see you again in one of our storages very soon. Have a good day.
3
/5
★★★☆☆
Easy access, price little bit higher than what shows on website.
Omar S.
purchased on 17/09/2023
Answer from CITY-LOCKER Paris
Hello Omar, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! Please note that if you book for long terms rental you some days have up to 85% discount and make it at 2€/day We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.