Reviews CITY-LOCKER Paris

Poor communication on payment (it's not clear on the website that payment is exclusively online)

The lockers are full of dirt. They should be cleaned daily. The size of the locker could be better specified before purchase. In our case, we paid for 2 lockers to put 3 suitcases in and then we saw that everything would have fit perfectly in one locker. Impossible to request a refund.

It has become very/too expensive!

Bad cleaning. Too much money.

Door lock from street worked after few attempts.

The lock of the main door didn t work with my code

Good idea and practical. The code on the door is the same code as for the lockers. Only one number needs to be added. I find this very insecure. A woman stood constantly at the code field. At first we thought she was looking for her own code because she was constantly doing something on her cell phone. Unfortunately, we were too careless at first and entered the code in front of the woman. Then she just squeezed through the door and was then in the room. She just stood at the code field the whole time and waited for us to enter our code and our luggage. So beware of scammers! The situation was too unsafe for us and unfortunately we couldn't use the locker. Waste of money.

I had a setback that forced me to cancel my order and I asked for a full or partial refund. This was refused.

Quite cumbersome process when you are in a hurry.

I would have given 5 stars but I had to put five times the combination to unlock the locker because it did not open.

Useful and easy to book. However, the building entry system is badly designed and hard to use - myself and another customer I met there both wasted 10-15 mins trying to get the door open. Locker doors worked well.

Very practical locker. It's just a shame that, by default, the site where you place your order offers to rent 2 lockers... As a result, if you read too quickly, you rent 2 lockers instead of just one. I bet this happens a lot, and it's not very honest!

Way to expensive! I had to leave my bag there because they wouldn’t let me in at the Opera, and 12€ for over one hour? Excesive, they should have an hourly rate, too!

The entry code of the front door did not work. After 15 scary minutes and many times entering the code again and again the door opened.

It's a great idea and a great service, as you don't have to carry your luggage around with you. On the other hand, it works in situ, but you have to hang on! The buttons aren't very sensitive, and the bios are inaudible. Clearer instructions would be a big plus!

Location was alright and the instructions were easy to follow. But 12€for not even half a day is quite a lot...

I found it was very expensive (way more than the advertising said: 15€ per locker, when the ad stated "from 2€"). But we were already there with our luggage, so we paid for it. Instructions were not clear enough and we did not know how to operate. Fortunately, with other people's help we were able to figure it out. When we picked up our luggage, we had to help other people with the same problem. On the positive side, the place was fine and the lockers in very good condition.

Super convenient and very central. But the entry code didn't work. And too bad it closes at 10pm. Another hour would be great.

Problems opening the door, with the locker code, they gaave us a locker with other people stuff inside, no answer on the phone line (they write SMS to solve the problem).. Averall expensive for the experience.

Very good location, easy to get to. The lockers don't close properly, perhaps they should be refurbished.

We had to call to receive the codes and to have the locker opened. And to retrieve our belongings, the code to open the locker didn't work either - we also had to send a message.

Site was ok although old

We were emailed a door code and it didn't work. We were in a rush and had to call the customer service line and wait for them to manually open the door which was frustrating

I payed in the wrong address and i hadn´t the chance to edit for the right one.

Locker schedule should be more visible. People should be more wiling to help if your luggage got stucked after the hour.

15€ from 8:00 to 20:00 is too expensive

The system is very good: easy, clean and fast. I don't rate with 5 because we had some problems going into tle place, It was very hard to open the main door using the numeric keyboard. Maybe it has broken. Despite this, I'll use it again for sure because I like very much the system.

The location is quite scary for a firsttimer in Paris, just getting off the train, there are lots of colored people standing and walking around on the way to the locker. The place seems to be little India or something. The lockers are alright, enough for our 3 small luggages

System worked well except the opening times are inconvenient and customer service was not very helpful.

Good service, but it should state the size of lockers. I booked much more space than I really needed.

Booking the locker worked smooth. The lockers itself were large enough. The locks itself that close the locker door looked simple and easy to brake down.

Expensive for what it is, no staff

Useful in the city and easy to access but the description was inaccurate, it said three pieces of luggages would fit, hardly fit one luggage and a bag.

It is quite pricy, 12 euros for one day. If you are in transit and literally want to leave your suitcase for a couple of hours, you still need to pay the full daily rate.

One of the three lockers that I rented would shut and lock. I ended up sitting in the area so my stuff wouldn’t get stolen. I don’t think the place is checked too often. The unit that wouldn’t lock had tape on it marked evidence.

The idea is great, but too complicated to extend while you are not there and too expensive service.

The dimensions mentioned on the website were different from the size of the locker allotted. We had planned to put 3 bags in our locker, but were forced to rent out an additional locker at the last minute, after depositing out 1st bag. Had we known this, we would have gone to a different service provider, who charge per bag

The service is good, but the cost of 15 euros for 5 h 30 of deposit seemed high to me. Could a sliding scale be considered for a few hours rather than a few days?

Late response

Wi-Fi wasn’t work and we can’t go inside for a long time Also was little bit garbage in it