Reviews CITY-LOCKER Paris

The hours are terrible. We didn't realize this was not 24 hours access... your luggage is only accessible.between 8 am to 10 pm. We nearly missed our flight because our luggage was trapped in the locker after their 'open' hours. It caused us tremendous stress and expense on account of not being able to access our luggage when we needed it.

We had to wait 20 minutes because our code wasn’t working and nobody answered the phone, although after this incident everything went fine.

It was easy and fast, in my opinion a bit expensive, but a place to leave your bags if you have no other options.

Lockers should be in two sizes with two prices. Too expensive. Too high to put heavy bags in (for a woman). Promote WiFi. No cell reception.

Locker was safe due to double key protection (one at the door and one for the locker) Price was too much (it costs 15 €) per day

The door lock wasn't opening with the code I got on my phone, had to contact them to open the door for me. It was such a mess both when I went there to put my stuff and came back to take them. They should improve their door lock. Otherwise everything was fine.

The code system worked perfectly, but a bit pricy in my opinion. Also I struggled slightly to find the location from Gar d'lest, had to go up a steep pair of stairs with my luggage to reach the street level. Maybe I just took an anwkard route. Also a bit of a walk from Gar'D nord to pick up.

PROHIBITIVE price for 3 hours Hourly rental ?

We had to climb the stairs from East Station. It was very hard for us.

Too expensive. Close to the station and big lockers.

Good way to store luggage. Lockers are quite large. We reserved three lockers because we had 6 suitcases and, in the end, we only used 2 lockers. There is no possibility to cancel or modify the reservation once you have paid. That is not right.

Door code didn't work, luckily someone was able to let us in.

We just wanted to leave one suitcase for 2 hours and we had to pay for the whole day... 🙁 15 euros..... As there was no one to talk to on the phone or in the place... Won't do it this way again

Service in line with expectations, but the absence of progressive rates according to duration is the main reason for dissatisfaction.

Simple solution to luggage storage. Getting lockers to open was tricky and took repeated attempts on each both when storing and retrieving. One locker never would open

The quality of the lockers is very low. They are not safe at all. The door of one of the lockers had been broken in order to take the contents out. Since the doors are made of some sort of plywood it was not difficult to break it.

Locker are not big enough, a bit surprising that a service like that close at 22h00

I had no problems making the reservation, but when I needed they to help me bc my locker had problems, the guy who attended the call was really really rude and had me waiting around half hour for a code.

Not bad. Keypad is a bit temperamental - had to try unlock codes a few times Lockers are slightly too small to comfortably fit a standard large check in suitcase. The suitcase fits (on an angle), but does not allow for much else to fit, or certainly not a second suitcase. If you have a large check in suitcase and other baggage, suggest booking two lockers

Ordering was very easy and straight forward. Location is quite rocked down and needs renovation. No warning of stairs from gare de l‘est which is highly annoying

The wifi doesn't work which is important as an international traveler. The lockers are expensive and smaller than described

Very practical, only hitch: it's not clear whether you have to check out when you take your things out of the locker or whether the reservation runs out automatically at the end of the day. Perhaps there should be a check-out process?

The codes only work one time out of three, I thought I'd never have access to my locker, the price is really high for what it is and the locker codes aren't very secure, apart from that, everything remains functional so usable.

Over priced, you need a short term reasonably priced option. I would not use again.

All went fine but that it closes at 10 pm is strange, and not really normal, we had to rush to make it in time to our luggage. Also, a deposit at the train station is much cheaper (about 3 times, with choice of locker size), and seems safer and more conveninet (with no time limit and a person present).

It said 2 euro/bag/day. I drove all the way there to discover it was 10 euro/bag/day

I found it overpriced.

Good

Service very good but technology lets you down

In the end, it's not 2euros but 15 euros. So once you get there with your suitcase, there's no turning back. The system isn't very clear, and I spent 10 minutes trying to figure out how to get in, the digicode not working, etc.

Once order, it can't cancel or change the order date or locker position. It's not conveniant for our trip.

Fine, but it's expensive all the same (€15 a day, even though it was marked €2 at the start on the website). What's more, they make it look like it's open 24 hours a day, but it closes at 10 pm. And the codes take a long time to type in to access the lockers, not to mention being impractical. It took me 10 minutes to open my locker because I apparently typed in the code wrong, and there's no clear way of knowing whether I've made a mistake, when to start typing in my code again, and so on. In short, I have mixed feelings.

Standard rack size at a prohibitive price

The keypad is jammed so typing in the code is not easy. Also, everywhere they advertise "From €2" but it's minimum €15 for a day, so that's false advertising which is not right. But good service if you're desperate 🙂

Very very very pricy

Everything went fine, but the prices should be different according to the time you need to keep the suitcases. You pay the same if you use the locker the entire day or half a day or even one hour and it doesn't make sense. Also, the day you pay shouldn't end at 10pm, it also doesn't make sense since it's an automatic place and you pay an entire day of locker.

The front door opened only after contacting the customer service. But they helped immediately.

Wij ontvingen tweemaal dezelfde code

Thank you for asking about my experience. Overall, they are rather negative. When we entered the room, other users were already desperately trying to open their lockers. Our Locker also did not open after several attempts. The keypad does not allow for a reset or input correction. Only after I entered the code in the entrance door again did the Locker open. Apparently, the system cannot process several customers at the same time. The input device at the front door does not always react correctly and is much too old. No one could be reached personally at the hotline number. The price should at least be chosen gradually depending on the rental period. Overall, I would think twice before using this service again.

I had problems with opening my locker so I tried to contact the service multiple times within the opening hours. I called as well as wrote an email but did not get any answer. Fortunately, I managed to handle the situation on my own, but for 12 euros that I paid I should have received the help I needed immediately.