/10
★★★★★
based on 7929 reviews published
★★★★★
based on 7929 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Very good in terms of safety but super expensive... 15€ for 2h is enormous
Acheteur Vérifié
purchased on 05/05/2023
Translated review
Answer from CITY-LOCKER Paris
Hello , Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available as our rates are for lockers and not per piece of luggage. We hope to see you again and wish you a pleasant day!
2
/5
★★☆☆☆
I had reserved 2 boxes and when we tried to open the 2nd box, the code didn't work! We called the emergency number (answering machine 🤨), I left a message but never got a call back! Fortunately we were able to put all our luggage in 1 single box. Poor after-sales service, because to this day I still haven't been called back!
Acheteur Vérifié
purchased on 30/04/2023
Translated review
Answer from CITY-LOCKER Paris
Thank you Elisabeth for taking the time to leave a review of our service; we're sorry we didn't fully meet your expectations. We apologize for not having received your message. After viewing the videos, I was able to see that everything had fit into a single locker. I have now proceeded to reimburse the locker that did not open and apologize once again.
3
/5
★★★☆☆
Too expensive
Verified Buyer
purchased on 22/04/2023
Answer from CITY-LOCKER Paris
Hello Simone, Thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
3
/5
★★★☆☆
Everything is okay, but setting the second number to the locker number still leaves the option for other people that rent a City Locker to open the other lockers. If I rent one locker, I basically have access to the other ones. That's not as safe as you advertise it.
Otherwise the location is fine, it is easy to find, close to the city center, and the lockers are spacious.
Verified Buyer
purchased on 22/04/2023
Answer from CITY-LOCKER Paris
Hello Arman, Thank you for sharing your opinion, The codes provided to our clients are all unique et change everyday in case of a several's days booking, the security of your luggages is our priority and we would never give the same codes to all the clients. CityLocker's team wish you a great day.
2
/5
★★☆☆☆
It's a shame to find information on the site that rental starts at 2€/day, only to have to pay 15€ for 4 hours of rental in front of the locker. This gives the unpleasant impression of being taken for donkeys.
Acheteur Vérifié
purchased on 15/04/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Gaëlle, thank you for sharing your opinion with us. The sliding scale rates only apply to multi-day bookings (-50% on the 3rd and -83% on the 5th) and our daily prices per locker are the cheapest in the luggage storage sector. Our prices are clearly indicated on the website prior to booking. However, we are sorry that you were not satisfied with our locker prices. We wish you an excellent day and hope to see you soon in our City-Locker spaces.
2
/5
★★☆☆☆
Maybe the lockers are okay but they are nowhere to be found at the station (gare du nord)
No signing at all...
Verified Buyer
purchased on 20/04/2023
Answer from CITY-LOCKER Paris
Hello, Thank you for sharing your opinion, We are sorry that you didn't find our storage, however, the storage's adress is clearly indicated on the website and on the booking confirmation, we are not related to the station because we are not depending from them Did you manage to find and use our lockers at the end ? Citylocker's team wish you a great day
3
/5
★★★☆☆
Functional, but a little shabby.
Acheteur Vérifié
purchased on 13/04/2023
Translated review
Answer from CITY-LOCKER Paris
Bonjour, Thanks for your feedback; not sure to understand what you mean by "shabby"....... Are you talking about the location? If yes we can not be responsible about the people living there.
2
/5
★★☆☆☆
We didn’t need it and tried to contact someone but it didn’t work. So we were really frustrated.
Verified Buyer
purchased on 06/04/2023
3
/5
★★★☆☆
Good location but a little tricky to find.
Verified Buyer
purchased on 08/04/2023
3
/5
★★★☆☆
Kept my luggage secure as I needed it but expensive for what it was
Verified Buyer
purchased on 03/04/2023
2
/5
★★☆☆☆
Code didnt work a few times
Verified Buyer
purchased on 04/04/2023
Answer from CITY-LOCKER Paris
Thanks for your feedback and for using our service. Sometimes people forget to dial the #on the codes so that it can not work. Furthermore the hotline open from 8:00am to 10:00pm is here to help you in case of problems. Hope everything will be ok next time you’ll visit us. We have sent you by mail a discount coupon for your next booking for you or a member of your family.
2
/5
★★☆☆☆
Was easy to make the reservation. On arrival, required a code. If I received one, it was not with the reservation and I could not fine it. Called the number. It was in French with no other language option. No person available at the location. Left with my luggage.
Verified Buyer
purchased on 29/03/2023
Answer from CITY-LOCKER Paris
Bonjour Barbara, the codes were send to you by mail and text message. You can not say you have not received them and you even manage to use our service as you open you locker at 8:43 and reopen it at 15:00. Further more you have not called the hotline otherwise you will have heard that it is in French of course but also in English and Spanish. For some reason we do not understand why your are lying but your comment does not reflect the reality.
3
/5
★★★☆☆
Ok. Not too usable on the laptop.
Acheteur Vérifié
purchased on 24/03/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Henry and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We look forward to seeing you again in better conditions.
3
/5
★★★☆☆
This location is described as "five minutes from Les Halles," but it's more like 15-20 minutes walking, which is a long way to drag heavy bags. Otherwise, it worked fine.
Verified Buyer
purchased on 03/03/2023
Answer from CITY-LOCKER Paris
Hello Lorraine, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
3
/5
★★★☆☆
Helps with keeping luggage secure, but the difficulty in contacting support is annoying.
Verified Buyer
purchased on 26/03/2023
3
/5
★★★☆☆
A great way to enjoy the day without your luggage.
The first city locker we wanted wasn't easy to find, and once we did, we couldn't get inside.
The second city locker was better signposted but we had a problem with the front door not recognizing the code straight away.
Acheteur Vérifié
purchased on 26/03/2023
Translated review
Answer from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We look forward to seeing you again in better conditions.
3
/5
★★★☆☆
Too expensive for just a bag for 3 hours
Verified Buyer
purchased on 22/03/2023
Answer from CITY-LOCKER Paris
Hello Madalin, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon
3
/5
★★★☆☆
A little expensive
Acheteur Vérifié
purchased on 19/03/2023
Translated review
Answer from CITY-LOCKER Paris
Hello, thank you for sharing your opinion with us, the prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases but we are sorry if they did not suit you. What's more, our rates are sliding scale, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
2
/5
★★☆☆☆
Impractical account creation, external keyboard with some deteriorated keys and key sound too weak given the ambient noise during the day. Very high price for a few hours.
Acheteur Vérifié
purchased on 03/03/2023
Translated review
Answer from CITY-LOCKER Paris
Bruno Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 luggage makes our service the cheapest in Paris considering the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.
3
/5
★★★☆☆
The name of location was somewhat misleading, as it was 10 min walk from les halles - a long one with suitcases
Verified Buyer
purchased on 05/03/2023
Answer from CITY-LOCKER Paris
Hello Anna, Thank you for your opinion, We are sorry that you didn't enjoy your time at CityLocker, however the adress is clearly shown on the website. You also have access to the Google Maps link to evaluate the distance from Les Halles to CityLocker Chatelet les Halles (which is 650 meters so 8 minutes walk) The CityLocker's team wish you a great day !
3
/5
★★★☆☆
Locker comodo ma distante dalla zona turistica
Verified Buyer
purchased on 03/03/2023
Answer from CITY-LOCKER Paris
Bonsoir Thanks for using our service and for your feed back. The location you have booked is 10 mn walking distance from Eiffel Tower and musée du quai Branly not sure it is very fare. By the way all the distances information are given in our website so that you can choose not to book if you think it’s to fare from where you want to go. Sorry you didn’t enjoy our service.
3
/5
★★★☆☆
Far too expensive
Acheteur Vérifié
purchased on 27/02/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Charlotte, thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
3
/5
★★★☆☆
I don't know.
Acheteur Vérifié
purchased on 22/02/2023
Translated review
Answer from CITY-LOCKER Paris
Thank you for taking the time to leave a review of our service; we're sorry we didn't fully meet your expectations; more details would help us improve the quality of our service.
2
/5
★★☆☆☆
Locker didn't close properly after I revisited to retrieve something. I called the emergency line 5 times: nobody answered.
Verified Buyer
purchased on 21/02/2023
Answer from CITY-LOCKER Paris
Joshua Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message; didn't you received them? We are really sorry you have had problem in using our service and will be very happy to offer you a free storage next time you come to visit Paris.
3
/5
★★★☆☆
The buttons to type in the code do not work properly. I had to reenter the code 5-6 times for it to work, and this had already been the case when I used it in October 2022.
Also a large spanish family (15+) entered the citylocker so we had to wait more than 15 minutes because they would not move...
Other than that nothing to say, simple and efficace...would use again
Verified Buyer
purchased on 24/02/2023
3
/5
★★★☆☆
There should be much clearer instructions especially regarding more than one locker, and there is no easy way to contact customer service in english. The locker was large ebough to fit in a large suitcase and after understanding how it works with multiple lockers worked just fine
Verified Buyer
purchased on 07/02/2023
Answer from CITY-LOCKER Paris
Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message unless emergencies. The locker size is clearly indicated on the website as well as the number of luggage it can feet but it is difficult for us to give an advise as we do not see your luggage; we can just give a recommandation. We will work on improving the given information and once agin thank you for using city locker and we will work on getting your 5 stars next time.
3
/5
★★★☆☆
Le système fonctionne bien mais est très cher
Verified Buyer
purchased on 05/02/2023
Answer from CITY-LOCKER Paris
Hello Vincent, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
2
/5
★★☆☆☆
Too expensive for what it is. No possibility to choose a few hours so obliged to pay 15 euro.
Acheteur Vérifié
purchased on 25/01/2023
Translated review
Answer from CITY-LOCKER Paris
Hello, thank you for sharing your opinion with us, the prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
3
/5
★★★☆☆
The code is very obvious, so I worry people could guess any code’s locker and steal what’s inside.
Verified Buyer
purchased on 24/01/2023
Answer from CITY-LOCKER Paris
Hello Romane, Thank you for your opinion, Regarding the code for the lockers, please notice that every customer has an individual code and for the several days booking, the code for each person changes everyday. Your luggages safety is our priority. CityLocker's Team wishes you a great day and hope to see you again in one of our storages.
3
/5
★★★☆☆
I could not believe that my locker password was same as the main door password. Are you fking kidding me?
Verified Buyer
purchased on 23/01/2023
Answer from CITY-LOCKER Paris
Hello Hong, Thank you for opinion, the locker code and the door code are not exactly the same, you have two more numbers and one additional # for the locker code, they are personal for each person and are changing everyday. We hope to see you again in one of our storages very soon ! Have a nice day.