Reviews CITY-LOCKER Paris
CITY-LOCKER - Gare du Nord & Gare de l'Est

9.7/10
★★★★★
based on 710 reviews published

Latest customer reviews

5 /5
★★★★★

2 steps from Gare du Nord station, convenient and easy

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Michael P.
purchased on 17/03/2024
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5 /5
★★★★★

Ideally located between Gare de l'Est and Gare du Nord (it's a shame that the area is one of the dirtiest in Paris), the premises are clean and smell of disinfection. 4 suitcase cabins or one large suitcase and 2 cabins fit. premises closed at night as indicated.

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Francis B.
purchased on 14/03/2024
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5 /5
★★★★★

Very easy to use

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Mirelle T.
purchased on 05/03/2024
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2 /5
★★☆☆☆

Negative point: the price. Huge advertising on an attractive original that is not. No day at this 2 nd price for 3 weeks. Even if the price remains reasonable compared to competitors, it is misleading. Otherwise easy to access and use.

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Pascal H.
purchased on 08/03/2024
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Answer from CITY-LOCKER Paris
Hello Pascal, thank you for sharing your opinion with us. City-Locker spaces are monitored by our video surveillance cameras 24/7, and our team ensures that your luggage is stored as securely as possible. Our insurance also covers your personal belongings up to 1,500 euros per locker. All this comes at a price, and we're the only company in Paris to offer this level of security. What's more, taking your luggage with you costs €3.75 for the day (8:00-22:00). As for the €2 rate, this is currently being applied after the 4th day of rental. We hope we've answered all your questions and wish you an excellent day!
4 /5
★★★★☆

Easy to use. The only drawback is that the site refers to a locker that can hold 4 suitcases for airplane models, but it's actually 3. Apart from that, top satisfaction

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Marie-france M.
purchased on 23/02/2024
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5 /5
★★★★★

Very easy to book. Perfect service. Thank you.

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Sonia C.
purchased on 22/02/2024
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5 /5
★★★★★

Perfect

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Emilie D.
purchased on 01/03/2024
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3 /5
★★★☆☆

Not very ergonomic

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Rénald L.
purchased on 26/02/2024
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Answer from CITY-LOCKER Paris
Hello Rénald Thank you for taking the time to leave a review of our service. We're sorry we didn't fully meet your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.
5 /5
★★★★★

Easy booking, good communication, locker well located between Gare du Nord and Gare de l'Est, secure, no problem.

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Vincent R.
purchased on 20/02/2024
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2 /5
★★☆☆☆

Excessively expensive service! Complicated to use (some passengers could no longer access their lockers). Much cheaper service offered by Paris Est sncf station (half price)

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Audrey K.
purchased on 02/03/2024
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Answer from CITY-LOCKER Paris
Hello Audrey, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
5 /5
★★★★★

Simple and efficient, from booking on the website to using the locker. I highly recommend it.

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Wendy P.
purchased on 29/02/2024
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4 /5
★★★★☆

I find the locker extremely expensive.

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Laura G.
purchased on 13/02/2024
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Answer from CITY-LOCKER Paris
Laura Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 pieces of luggage makes our service the cheapest in Paris considering the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.
4 /5
★★★★☆

The locker we had reserved would not close, but a call to the emergency number solved the problem by allocating another locker.

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Elisabeth B.
purchased on 20/02/2024
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5 /5
★★★★★

Quick and efficient. Would recommend

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Nadia G.
purchased on 19/02/2024
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5 /5
★★★★★

Very convenient and fast. Close to both stations.

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Marion A.
purchased on 07/02/2024
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5 /5
★★★★★

Quick and easy.

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Aglaya K.
purchased on 16/02/2024
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5 /5
★★★★★

Cool

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Arthur B.
purchased on 06/02/2024
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3 /5
★★★☆☆

Secure but too expensive

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Jules C.
purchased on 02/02/2024
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Answer from CITY-LOCKER Paris
Hello Jules, thank you for sharing your opinion with us. City-Locker spaces are monitored by our video surveillance cameras 24/7, and our team ensures that your luggage is stored as securely as possible. Our insurance also covers your personal belongings up to 1,500 euros per locker. All this comes at a price, and we're the only company in Paris to offer this level of security. What's more, returning your luggage costs €3.75 for the day (8:00-22:00). We hope we've answered all your questions, and wish you a very pleasant day!
3 /5
★★★☆☆

Effective but excessively expensive 15 euros for a few hours

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Sabine C.
purchased on 20/01/2024
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Answer from CITY-LOCKER Paris
Hello Sabine, Thank you for using our service. For security reasons, we are unable to keep the boutique open 24 hours a day at the moment. All this information is clearly shown on our website and on the booking confirmations. However, we hope to see you again in one of our Citylockers and wish you a pleasant day.
5 /5
★★★★★

Very efficient online ordering.

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Hervé L.
purchased on 06/01/2024
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3 /5
★★★☆☆

It's not immediately clear how the service works: it would be useful to indicate on the door that you must first register on your site before you can access the locker room. Unfortunately, during my visit all the lockers were occupied, and I didn't know this until after I'd booked and completed the transaction. In such cases, it would be useful to indicate at the entrance to the locker room, or even inside, that all the lockers are occupied.

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Camila A.
purchased on 27/12/2023
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Answer from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We strongly recommend booking in advance, as we are often fully booked. We look forward to seeing you again in better conditions. Happy New Year 2024 The City-Locker's team
5 /5
★★★★★

Sito ben fatto, prenotare è semplice

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Toso A.
purchased on 22/12/2023
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5 /5
★★★★★

Very easy to use, a perfect experience.

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Jerome G.
purchased on 26/12/2023
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1 /5
★☆☆☆☆

Not in the station. Very difficult to find. We had to give up

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Jean-claude B.
purchased on 28/11/2023
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Answer from CITY-LOCKER Paris
Hello, we are not in the station; you are confusing us with the station lockers. Bonne journée
5 /5
★★★★★

Very good. Secure and very responsive service

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Amina T.
purchased on 09/12/2023
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5 /5
★★★★★

Der Locker ist vom Bahnhof gut zu erreichen. Es ist gut, dass der Raum nur mit einem Code betreten werden, der zuvor auf's Smartphone geschickt wurde. Der Locker selbst ist ebenfalls nur mit einem Code zu öffnen und ist sehr geräumig.

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Barbara O.
purchased on 09/12/2023
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3 /5
★★★☆☆

Very interesting service so that you don't have to walk around with your bags between leaving the hotel and waiting for the train, but the price is exorbitant: €15 for 3 hours is really too much!

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Chantal B.
purchased on 05/12/2023
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Answer from CITY-LOCKER Paris
Hello Chantal, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
5 /5
★★★★★

Nothing to report, everything worked perfectly.

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Maxence B.
purchased on 13/11/2023
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2 /5
★★☆☆☆

I booked a locker that was designed for 4 cabin-sized suitcases, but could only fit 2 and a handbag!!! I had to pay for a second one, and luckily there was still some space available, otherwise I would have been in a lot of trouble! I'll add one star because the service is very practical in spite of everything!

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Stephanie C.
purchased on 26/11/2023
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Answer from CITY-LOCKER Paris
Hello Stéphanie, We're sorry that the service didn't suit you. However, we can assure you that our lockers are well adapted to accommodate 4 IATA-standard cabin suitcases, depending of course on the size of your suitcases. The City-Locker team
5 /5
★★★★★

Fine

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Dorian H.
purchased on 24/11/2023
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