Customer reviews of CITY-LOCKER Strasbourg

9,7 /10

Based on 527 published reviews

Summary of reviews

The online store CITY-LOCKER Strasbourg is consistently praised for its practicality and ease of use, with many customers highlighting how user-friendly the booking process is, allowing for quick access to lockers. The location, just a short walk from the Strasbourg train station and city center, adds to its convenience, making it simple for travelers to drop off their luggage and explore the area. Customers appreciate the spaciousness and security of the lockers, noting that they can accommodate multiple bags comfortably while providing a safe environment for their belongings.

1 star review

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Lauranna F.

Published on 21/04/2025 à 08h06 following a purchase from 15/04/2025

Deceptive name. Locker station but not at all in the station. You have to walk a long time without any tram stop nearby and it's really not convenient with suitcases. Plus, the location is under construction. On the way back, we put the suitcases at the station on platform number 1, which is much more practical and functional as it is directly served and avoids losing 20 minutes of detour round trip.

Translated reviews

Response from CITY-LOCKER Strasbourg Published on 08/05/2025

Thank you for your message.

We understand that your experience was not entirely satisfactory and we are sorry for that. It is important to remind you that our location is indeed in front of the station, in the 'Gare' district, and not inside the station itself. This information is clearly indicated on our website at the time of booking to avoid any confusion.

Moreover, our hotline number is available and reachable at any time if needed. We are always ready to assist you if you have any difficulties on site.

Finally, the ongoing construction is temporary and aims to improve the welcome and comfort of our customers. We hope to have the opportunity to show you these improvements during your next visit.

Jean Pierre S.

Published on 19/04/2025 à 12h53 following a purchase from 14/04/2025

Too far from the SNCF station

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Response from CITY-LOCKER Strasbourg Published on 27/05/2025

Hello Jean Pierre,

Thank you for your feedback. We are sorry to hear that the location of CITY-LOCKER Strasbourg did not meet your expectations. Our services are designed to provide a secure and accessible space, and we are constantly working to improve our offerings. Please feel free to contact us with any suggestions or if you need assistance.

Best regards,
The CITY-LOCKER team

Arsène K.

Published on 12/12/2024 à 06h04 following a purchase from 05/12/2024

There was no locker at the address given in the text message. I later realized that this address was different from the one indicated in the e-mail. Unfortunately, it was too late for me to return to this second address. I could not benefit from the locker but I paid. This is unacceptable and shows a deplorable organization.

Translated reviews

Response from CITY-LOCKER Strasbourg Published on 12/12/2024

We apologize for this experience and understand your frustration. To avoid any confusion, we provide all the necessary details on our website, including a map and photos of the locker locations. In addition, our hotline number is available to answer any questions or guide you through the process. We sincerely regret this situation and are continually working to improve our organization so that this does not happen again. If you would like to discuss your case, please do not hesitate to contact us.