Customer reviews of CITY-LOCKER Strasbourg

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 548 published reviews
5 494 90% 4 37 7% 3 7 1% 2 7 1% 1 3 1%

Summary of reviews

City-Locker Strasbourg consistently delivers convenient and practical storage near the train station, with spacious lockers and easy, self-serve access that runs through the booking process and entry codes. The location is repeatedly described as ideal and central, clean and secure, with clear instructions and quick transitions from ordering to storing to retrieving. Users praise the reliable, user-friendly service, with lockers of ample size and straightforward access that enables flexible, 24-hour use and a smooth overall experience. The service is noted for its accessibility and practical amenities, such as proximity to transport links and a straightforward registration and access system.

Reviews 1, 2, 3 and 4 stars

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J
Jean Pierre S.
Rating: 1 out of 5
following a purchase from 14/04/2025
Too far from the SNCF station
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Response from CITY-LOCKER Strasbourg
Hello Jean Pierre,

Thank you for your feedback. We are sorry to hear that the location of CITY-LOCKER Strasbourg did not meet your expectations. Our services are designed to provide a secure and accessible space, and we are constantly working to improve our offerings. Please feel free to contact us with any suggestions or if you need assistance.

Best regards,
The CITY-LOCKER team
O
Ole Christen H.
Rating: 3 out of 5
following a purchase from 13/04/2025
Very expencive
Response from CITY-LOCKER Strasbourg
Bonjour,

Merci pour votre retour. Nous comprenons que le tarif puisse sembler élevé à première vue, et nous souhaitons vous apporter quelques précisions.

Nos prix sont dégressifs selon l’heure d’arrivée, ce qui permet à chacun de choisir la formule la plus adaptée à son besoin. Contrairement à d’autres services de consigne qui facturent par bagage, nos casiers sont à prix fixe et peuvent contenir jusqu’à 4 valises cabine.

La plupart de nos utilisateurs partagent un casier à 3 ou 4 personnes, pour un tarif compris entre 2 € et 12 € pour toute une journée. Cela en fait une solution économique et pratique, surtout en centre-ville, avec un accès libre entre 8h et 22h.

Si vous avez la moindre question ou besoin d’un conseil pour optimiser votre réservation, n’hésitez pas à nous contacter. Nous serons ravis de vous aider.

Bien cordialement,
L’équipe City Locker Strasbourg
I
Iain B.
Rating: 4 out of 5
following a purchase from 05/04/2025
Very convenient location for station. Simple and secure procedure. Good size lockers.
Response from CITY-LOCKER Strasbourg
Dear Iain,

Thank you for your positive feedback regarding your experience at CITY-LOCKER Strasbourg. We are delighted to hear that you found our location convenient, and that you appreciated the simplicity and security of our service. Your satisfaction is our priority, and we hope to welcome you back soon!

Best regards,
The CITY-LOCKER Team
F
Flavio B.
Rating: 3 out of 5
following a purchase from 26/02/2025
The service is very far from the station and this is not indicated in the booking.
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Response from CITY-LOCKER Strasbourg
Hello,

We are sorry that the location did not suit you. Our lockers are located just across from the station, on the other side of the street, and this information is clearly indicated during the booking process. A map is also displayed at each step of the process to help our customers easily locate our service.

We hope, however, that the service met your expectations and we remain at your disposal for any questions. Perhaps see you soon at City Locker!
J
Jean Louis C.
Rating: 4 out of 5
following a purchase from 26/12/2024
Perfect
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Response from CITY-LOCKER Strasbourg
Hello Jean Louis,

Thank you for your positive review of CITY-LOCKER Strasbourg. We are delighted that your experience was perfect. We look forward to welcoming you back!

Yours sincerely
The CITY-LOCKER team
A
Andrei K.
Rating: 4 out of 5
following a purchase from 20/12/2024
A little inconvenient due to building structures, and the cell sizes could have been bigger, but fine.
Response from CITY-LOCKER Strasbourg
Bonjour,

Merci pour votre retour ! Nous sommes désolés d'apprendre que les structures du bâtiment et la taille des casiers n’ont pas entièrement répondu à vos attentes. Nous prenons bien note de vos remarques pour continuer à améliorer notre service.

Nous sommes néanmoins ravis que votre expérience globale ait été positive. Si vous avez d’autres suggestions ou besoins spécifiques, n’hésitez pas à nous en faire part.

Au plaisir de vous accueillir à nouveau !

Bien cordialement,
L'équipe
City Locker Strasbourg
M
Martine P.
Rating: 2 out of 5
following a purchase from 12/12/2024
Access too complicated, a basic solution with cash or card payment seems more practical. Think about people who don't have a cell phone.
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Response from CITY-LOCKER Strasbourg
Hello,

For the time being, we've opted for automated management in order to respond efficiently to your needs. Having said that, we will of course remain available and contactable for any assistance or specific questions.

Why not consider an evolution in the future to better meet your expectations? In the meantime, don't hesitate to contact us!

Best regards,
City Locker Strasbourg
L
Laurence A.
Rating: 3 out of 5
following a purchase from 11/12/2024
Bon service rapide et sécurisé
Response from CITY-LOCKER Strasbourg
Dear Laurence, thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our fast and secure service. We continuously strive to improve, so please feel free to share any suggestions you may have for enhancing your experience further.

CITY LOCKER STRASBOURG
D
Didier D.
Rating: 2 out of 5
following a purchase from 09/12/2024
The service is excellent, but the address to find remains unclear.
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Response from CITY-LOCKER Strasbourg
Thank you very much for your positive feedback! We are delighted that our service lived up to your expectations. We take note of your remark concerning the address and will work to make it easier to find. Please don't hesitate to contact us directly if you need further directions on your next visit. We hope to see you soon!
P
Patrick B.
Rating: 2 out of 5
following a purchase from 05/12/2024
Convenient and relatively well-located; but rate TOO HIGH. Would look for a cheaper alternative next time.
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Response from CITY-LOCKER Strasbourg
Thank you for your feedback! We understand your concerns about the price. Please be aware that the price of lockers fluctuates throughout the day, depending on demand, and can be as low as €2. We hope this flexibility will enable you to better organize your use in the future. We remain at your disposal for any further questions or suggestions. 😊
A
Arsène K.
Rating: 1 out of 5
following a purchase from 05/12/2024
There was no locker at the address given in the text message. I later realized that this address was different from the one indicated in the e-mail. Unfortunately, it was too late for me to return to this second address. I could not benefit from the locker but I paid. This is unacceptable and shows a deplorable organization.
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Response from CITY-LOCKER Strasbourg
We apologize for this experience and understand your frustration. To avoid any confusion, we provide all the necessary details on our website, including a map and photos of the locker locations. In addition, our hotline number is available to answer any questions or guide you through the process. We sincerely regret this situation and are continually working to improve our organization so that this does not happen again. If you would like to discuss your case, please do not hesitate to contact us.
A
Abdelhak B.
Rating: 4 out of 5
following a purchase from 06/12/2024
Impeccable
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Response from CITY-LOCKER Strasbourg
Hello Abdelhak,

Thank you very much for your positive review and your 4/5 rating. We are delighted that you found our service impeccable. Please do not hesitate to come back to us with any suggestions for improvement.

Best regards,
The CITY-LOCKER Strasbourg team
J
Johan M.
Rating: 4 out of 5
following a purchase from 05/12/2024
works good. very useful.
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Response from CITY-LOCKER Strasbourg
Hello Johan,

Thank you for your positive feedback on CITY-LOCKER Strasbourg. We are delighted to hear that our service was useful to you. Please do not hesitate to come back to us with any suggestions for improvement.

Best regards,
The CITY-LOCKER team
H
Heilun W.
Rating: 4 out of 5
following a purchase from 27/11/2024
Good
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