Customer reviews of CITY-LOCKER Strasbourg

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 548 published reviews
5 494 90% 4 37 7% 3 7 1% 2 7 1% 1 3 1%

Summary of reviews

City-Locker Strasbourg consistently delivers convenient and practical storage near the train station, with spacious lockers and easy, self-serve access that runs through the booking process and entry codes. The location is repeatedly described as ideal and central, clean and secure, with clear instructions and quick transitions from ordering to storing to retrieving. Users praise the reliable, user-friendly service, with lockers of ample size and straightforward access that enables flexible, 24-hour use and a smooth overall experience. The service is noted for its accessibility and practical amenities, such as proximity to transport links and a straightforward registration and access system.

Reviews 1, 2 and 4 stars

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M
Martine P.
Rating: 2 out of 5
following a purchase from 12/12/2024
Access too complicated, a basic solution with cash or card payment seems more practical. Think about people who don't have a cell phone.
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Response from CITY-LOCKER Strasbourg
Hello,

For the time being, we've opted for automated management in order to respond efficiently to your needs. Having said that, we will of course remain available and contactable for any assistance or specific questions.

Why not consider an evolution in the future to better meet your expectations? In the meantime, don't hesitate to contact us!

Best regards,
City Locker Strasbourg
D
Didier D.
Rating: 2 out of 5
following a purchase from 09/12/2024
The service is excellent, but the address to find remains unclear.
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Response from CITY-LOCKER Strasbourg
Thank you very much for your positive feedback! We are delighted that our service lived up to your expectations. We take note of your remark concerning the address and will work to make it easier to find. Please don't hesitate to contact us directly if you need further directions on your next visit. We hope to see you soon!
P
Patrick B.
Rating: 2 out of 5
following a purchase from 05/12/2024
Convenient and relatively well-located; but rate TOO HIGH. Would look for a cheaper alternative next time.
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Response from CITY-LOCKER Strasbourg
Thank you for your feedback! We understand your concerns about the price. Please be aware that the price of lockers fluctuates throughout the day, depending on demand, and can be as low as €2. We hope this flexibility will enable you to better organize your use in the future. We remain at your disposal for any further questions or suggestions. 😊
A
Arsène K.
Rating: 1 out of 5
following a purchase from 05/12/2024
There was no locker at the address given in the text message. I later realized that this address was different from the one indicated in the e-mail. Unfortunately, it was too late for me to return to this second address. I could not benefit from the locker but I paid. This is unacceptable and shows a deplorable organization.
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Response from CITY-LOCKER Strasbourg
We apologize for this experience and understand your frustration. To avoid any confusion, we provide all the necessary details on our website, including a map and photos of the locker locations. In addition, our hotline number is available to answer any questions or guide you through the process. We sincerely regret this situation and are continually working to improve our organization so that this does not happen again. If you would like to discuss your case, please do not hesitate to contact us.
A
Abdelhak B.
Rating: 4 out of 5
following a purchase from 06/12/2024
Impeccable
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Response from CITY-LOCKER Strasbourg
Hello Abdelhak,

Thank you very much for your positive review and your 4/5 rating. We are delighted that you found our service impeccable. Please do not hesitate to come back to us with any suggestions for improvement.

Best regards,
The CITY-LOCKER Strasbourg team
J
Johan M.
Rating: 4 out of 5
following a purchase from 05/12/2024
works good. very useful.
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Response from CITY-LOCKER Strasbourg
Hello Johan,

Thank you for your positive feedback on CITY-LOCKER Strasbourg. We are delighted to hear that our service was useful to you. Please do not hesitate to come back to us with any suggestions for improvement.

Best regards,
The CITY-LOCKER team
H
Heilun W.
Rating: 4 out of 5
following a purchase from 27/11/2024
Good
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