Customer reviews of CITY-LOCKER Strasbourg

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 548 published reviews
5 494 90% 4 37 7% 3 7 1% 2 7 1% 1 3 1%

Summary of reviews

City-Locker Strasbourg consistently delivers convenient and practical storage near the train station, with spacious lockers and easy, self-serve access that runs through the booking process and entry codes. The location is repeatedly described as ideal and central, clean and secure, with clear instructions and quick transitions from ordering to storing to retrieving. Users praise the reliable, user-friendly service, with lockers of ample size and straightforward access that enables flexible, 24-hour use and a smooth overall experience. The service is noted for its accessibility and practical amenities, such as proximity to transport links and a straightforward registration and access system.

Reviews 1, 3 and 4 stars

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J
Jean Louis C.
Rating: 4 out of 5
following a purchase from 26/12/2024
Perfect
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Response from CITY-LOCKER Strasbourg
Hello Jean Louis,

Thank you for your positive review of CITY-LOCKER Strasbourg. We are delighted that your experience was perfect. We look forward to welcoming you back!

Yours sincerely
The CITY-LOCKER team
A
Andrei K.
Rating: 4 out of 5
following a purchase from 20/12/2024
A little inconvenient due to building structures, and the cell sizes could have been bigger, but fine.
Response from CITY-LOCKER Strasbourg
Bonjour,

Merci pour votre retour ! Nous sommes désolés d'apprendre que les structures du bâtiment et la taille des casiers n’ont pas entièrement répondu à vos attentes. Nous prenons bien note de vos remarques pour continuer à améliorer notre service.

Nous sommes néanmoins ravis que votre expérience globale ait été positive. Si vous avez d’autres suggestions ou besoins spécifiques, n’hésitez pas à nous en faire part.

Au plaisir de vous accueillir à nouveau !

Bien cordialement,
L'équipe
City Locker Strasbourg
L
Laurence A.
Rating: 3 out of 5
following a purchase from 11/12/2024
Bon service rapide et sécurisé
Response from CITY-LOCKER Strasbourg
Dear Laurence, thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our fast and secure service. We continuously strive to improve, so please feel free to share any suggestions you may have for enhancing your experience further.

CITY LOCKER STRASBOURG
A
Arsène K.
Rating: 1 out of 5
following a purchase from 05/12/2024
There was no locker at the address given in the text message. I later realized that this address was different from the one indicated in the e-mail. Unfortunately, it was too late for me to return to this second address. I could not benefit from the locker but I paid. This is unacceptable and shows a deplorable organization.
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Response from CITY-LOCKER Strasbourg
We apologize for this experience and understand your frustration. To avoid any confusion, we provide all the necessary details on our website, including a map and photos of the locker locations. In addition, our hotline number is available to answer any questions or guide you through the process. We sincerely regret this situation and are continually working to improve our organization so that this does not happen again. If you would like to discuss your case, please do not hesitate to contact us.
A
Abdelhak B.
Rating: 4 out of 5
following a purchase from 06/12/2024
Impeccable
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Response from CITY-LOCKER Strasbourg
Hello Abdelhak,

Thank you very much for your positive review and your 4/5 rating. We are delighted that you found our service impeccable. Please do not hesitate to come back to us with any suggestions for improvement.

Best regards,
The CITY-LOCKER Strasbourg team
J
Johan M.
Rating: 4 out of 5
following a purchase from 05/12/2024
works good. very useful.
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Response from CITY-LOCKER Strasbourg
Hello Johan,

Thank you for your positive feedback on CITY-LOCKER Strasbourg. We are delighted to hear that our service was useful to you. Please do not hesitate to come back to us with any suggestions for improvement.

Best regards,
The CITY-LOCKER team
H
Heilun W.
Rating: 4 out of 5
following a purchase from 27/11/2024
Good
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