Customer reviews of Clickandrock

Trust Attestation
9,9 /10
Overall rating: 9,9 out of 10
Based on 229 published reviews
5 222 97% 4 3 1% 3 4 2% 2 0 0% 1 0 0%

Summary of reviews

Clickandrock consistently delivers fast delivery and reliable service, with many customers noting orders arrive quickly, on time, and well packaged. The store earns praise for responsive and attentive customer support, including clear follow-up, helpful advice, and friendly messaging. Product quality and authenticity are frequently highlighted, with certificates of authenticity, well-described items, and careful packaging, often accompanied by thoughtful extras like sweets and small gifts. Overall, shoppers report a smooth purchasing experience, easy recommendations, and repeat purchases due to dependable service and solid products.

Reviews 3 and 4 stars

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Tatiana W.
Rating: 4 out of 5
following a purchase from 05/02/2024
Very happy with my purchase.
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Response from Clickandrock
Thank you very much for your positive review of our Clickandrock site! We are delighted to hear that you are very satisfied with your purchase. Please feel free to share your experience with your friends and family and come back again to shop with us. We are always available to answer your questions and offer you the best possible service. See you soon on Clickandrock!
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Acheteur Vérifié
Rating: 3 out of 5
The delivery took a month whereas it was announced a 24h deadline. Also no reply to written messages. Otherwise, the sneakers I finally received are great. Thank you
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Response from Clickandrock
Hello Nadine, there was no indication of 24H delivery on the product you ordered, the review is totally wrong. Your order was a complicated product with a longer delivery time than usual.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/09/2022
Shoes at the top well packaged conform to the order.Too bad there is a lack of communication from the seller, we had to relaunch several times via Instagram, messages to know or was our order because he had trouble having them (so not in stock) 3 weeks to receive them.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/09/2022
Shoes at the top well packaged conform to the order.Too bad there is a lack of communication from the seller, we had to relaunch several times via Instagram, messages to know or was our order because he had trouble having them (so not in stock) 3 weeks to receive them.
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Acheteur Vérifié
Rating: 3 out of 5
Excellent service I recommendRectification of pirated credit card after purchase from them.Too bad because the service is top notch.
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Thierry F.
Rating: 4 out of 5
following a purchase from 06/01/2024
You could do better regarding delivery timing
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Acheteur Vérifié
Rating: 4 out of 5
The shoes are superb, only downside, the box arrived very damaged on all sides, with scotch tape.
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Response from Clickandrock
Hello Melanie,Thank you for your confidence. After checking, the box of your pair when it was sent did not have any anomaly of this kind. We believe that the damage was caused during the delivery of your package. We apologize for the inconvenience and thank you for sharing your feedback, which helps us to improve our service every day.
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