The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
disappointed... 2 times I ordered and it still doesn't work too little explanation, poor hold,
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Response from clip-zip.com
Hello, We have a lot of articles, user guides, videos, and tutorials on our site and if that's not enough we can be reached by email, messenger, and phone 5 days a week. Do not hesitate to contact us before placing an order so that we can inform you about the right product. If you would like us to help you find the right slider you can send us photos of your closure by email at: [email protected] Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/01/2021
does not work!
useless
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Response from clip-zip.com
Hello,
Which slider does not work?
We can help you find the right product, it may be a reference error.
Do not hesitate to send us photos of your closure: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2020
Long delivery and poor quality product
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2020
I first replaced the mobile part of the zipper of a coat then the stop sleeve. The latter was difficult to put in place especially the smallest piece. The zipper was functional for 8 days then the smallest piece broke. I find myself back at square one.
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Response from clip-zip.com
Hello,
We will replace the sleeve that did not hold.
A new sleeve will be shipped today.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/12/2020
The clip does not work, I sent explanations and photos and it is not the right clip to send
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Response from clip-zip.com
Hello,
Do not hesitate to contact us so we can find the right slider together.
Maybe you were not delivered the right slider that you ordered?
If that's the case, please call us and we can do what is necessary.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/11/2020
Quite disappointed unfortunately a part of the sleeve broke, I recommended a second time and there I never received my order... I am still waiting really very disappointed
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Response from clip-zip.com
Hello! Normally we send 2 sleeves of the same size in case there is a mistake, wasn't there one? Don't hesitate to follow up with us if you haven't received your order, we are very responsive to emails! Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/11/2020
Order still not arrived after 1 week.
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Response from clip-zip.com
Hello,
You chose the longest delivery method we offer on our site. Normally, it is indeed a delivery in 3 to 5 working days, but since the health crisis, the deadlines are no longer guaranteed by postal services.
Thank you for your understanding.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/11/2020
the two sleeves broke during tightening... very disappointed...
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Response from clip-zip.com
Hello,
We are sorry that the two sleeves broke during installation.
If the stops seemed too small and thin compared to the slider, do not hesitate to send us a photo by email of the zipper: [email protected]
We can help you find the right product for your repair.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/10/2020
I bought sliders that clip for zippers. Despite wanting to ask for advice on the reference and check, by phone, the models do not work on my zipper. The order is of no interest to me and cost me an unnecessary expense...
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Response from clip-zip.com
Hello, none of the sliders fit your zipper? Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2020
hello, I returned it because it broke but when returning it I didn't put my address so I suppose I will receive nothing. regards
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/11/2020
very disappointed does not work as expected, the zip does not hold
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Response from clip-zip.com
Hello, please feel free to show us a photo of the zipper in question, we can help you better and find the right slider: [email protected] Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2020
Disappointed does not close at all on large zippers.
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Response from clip-zip.com
Hello, Maybe it's a reference error of the slider? You can send us photos of your zipper by email if you want us to help you find the right product: [email protected] Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/10/2020
After refusing to publish my first review. I say it again for the second time. The product is unsuitable for my coat and is not the requested color. The positive point is that I received the product quickly.
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Response from clip-zip.com
Hello,
Your review does not concern your experience on our site, that is why it is automatically refused as it concerns the product and not the site... there are 2 types of reviews to help us improve our service, and the quality of the site.
We had replied to you, did you contact customer service to notify your problem? we are here to help you find the right slider and send you the correct product.
Have a good day,
Camille
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/10/2020
Material not solid after installation it detaches, even with a specialized glue.
The sleeve barely pinched shows a crack appearing.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/09/2020
The recommended size does not match. I followed the chart to find the right size for your closure sleeve. But the sleeve is too small! I am very disappointed with the service. Since the shipping costs for a return are not refunded! I do not recommend.
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Response from clip-zip.com
Hello,
After checking with you by phone and after consulting photos of your closure, I confirm that it is indeed the right size! The stops you have are double, that is why they are larger than the single stops, but the size is still correct, you can install them and it will work well.
Regarding return shipping costs, indeed we do not refund them, we are a small French company, we cannot afford to refund the shipping costs of every customer who requests a return. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/08/2020
Announced delay under 24h even with a Colissimo invoice delivery.... Order on 24/08 at 4 PM and still not delivered on 27/08!!!
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Response from clip-zip.com
Hello,
Indeed after checking the delivery tracking the package was delivered in 3 days instead of 2 days... We are sorry we depend on La Poste for the delivery of all our shipments.
They no longer guarantee the usual delivery times due to Covid19.
Since the deadlines were not respected we will refund you half of the shipping costs.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2020
After buying a product of the wrong size at a supermarket, I followed the website guide to purchase another model just as ineffective for repairing the zipper of my jeans.
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Response from clip-zip.com
Hello, If you need help finding the right reference you can send us a photo of the zipper by email at [email protected] Don't hesitate to contact us if needed. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2020
The clip&zip choice grid is not reliable. I had to return the parts that did not fit the backpack. The package arrived in my absence. When I tested it, the 15-day return period had passed. I still returned the lot. I am still waiting for news from them.
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Response from clip-zip.com
Hello, We indeed have a 15-day return period for products but we are flexible on exchanges, we understand that the deadline is short and sometimes deliveries are delayed. So we allow exchanges even after 15 days. However, we are surprised by your comment on 06/08 as we refunded your order on 30/06 when we received the sliders. You can therefore order the good sliders, your return request was indeed processed. If you have any questions you can write to us at [email protected] Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2020
The clip did not fit even though the size of the zipper is indeed the one I had identified. As for the slider, it crushed when I applied pressure with pliers to crimp it. I must not have the knack but in any case, that's 25 € lost.
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Response from clip-zip.com
Hello,
Regarding the size of the slider or the sleeve box we can help you if you have a photo of the zipper: [email protected]
However, the damaged slider cannot be replaced as it is strongly discouraged to use pliers to close the slider, it is closed with fingers with a little pressure and if the size is correct that is enough. Pliers deform the slider and also damage the teeth of the zipper.
If you need help finding the right reference you can send us a photo of the zipper by email.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/05/2020
Sending anything. This allows the company to collect several orders before getting the right model.
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Response from clip-zip.com
Hello,
We do not understand your comment.
We have shipped the ordered products with each order.
If the customer receives the wrong slider by mistake, we replace it at our expense.
Please provide more explanations on this rating and this comment which are not justified.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/05/2020
Does not work
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Response from clip-zip.com
Hello,
It may be a reference error?
Please feel free to send us a photo by email of the zipper, we can guide you to the right slider: [email protected]
You can exchange it for the correct reference
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/06/2020
Hello, it's not great, big problem to make it hold despite buying the same item twice, so I'm changing the closure and incurring more costs
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Response from clip-zip.com
Hello,
It is true that installing a casing and a sleeve at first can be a bit difficult.
The best is to test on a garment that you no longer use by taking several units of casing and sleeve.
The smaller and thinner the pieces are, the more they will tend to deform quickly.
The trick is to crimp little by little without forcing too hard at the beginning.
We are sorry that your repair was not successful with the replacement casing and sleeve.
We remain available if needed, do not hesitate.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/04/2020
Terrible, it doesn't work!!!
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/03/2020
Delivery: the post is responsible, first delivery received 13 days after the order.
In the meantime, you sent me another one, which I also received, you told me to return it? Although the size is too big for a zipper and apparently it's the smallest! It can still be useful, I am willing to pay for the 2nd one at €6.25
Let me know how by credit card or a check?
Best regards Guy G.
The material looks good but not tested!
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Response from clip-zip.com
Hello,
Your review concerns a request to customer service, we invite you to contact us by email for this request: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/02/2020
Money thrown away it does not work and a broken slider
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Response from clip-zip.com
Hello,
Do not hesitate to contact us by email with more details: [email protected]
We will be able to help you.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2020
I ordered 2 different zips, one of which size 3 corresponded to our jacket but disappointment upon receipt it did not work yet.
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Response from clip-zip.com
Hello,
Do not hesitate to ask for help by email by sending photos of the closure in question: [email protected]
We can help you find the right slider and exchange it for the correct reference.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/02/2020
Very expensive product. For the amount they charge for one unit, you can buy 30 of identical quality on other well-known platforms.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/02/2020
Expensive products that do not work
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Response from clip-zip.com
Hello, If the received products do not suit you, you can return them and request a refund within 15 days. The return procedure is on our site www.clip-zip.com Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2020
I ordered a sleeve for a coat and received a tiny sleeve.
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Response from clip-zip.com
Hello, You can ask for help from customer service. The sleeve boxes may seem small compared to the original sleeve box because they are not 'inflated'. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/01/2020
Did not manage to use it, the demonstration photo is not well taken, not very visible. In short, I broke it trying to readjust it. I do not recommend it at all
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Response from clip-zip.com
Hello, It may not be the right size. You can ask for help from customer service by email who can assist you. Regarding the explanations, we offer a multitude of information on our site with videos, our blog, and the user manual provided upon delivery. Additionally, we remain available and reachable during our opening hours to assist you. Best regards, Clip&Zip
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2020
Poor quality product, I do not recommend it and I will see with 50 million consumers.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2020
bad product
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Response from clip-zip.com
Hello,
If the cursor reference is not suitable for your type of closure, it is possible to exchange it for another reference.
If you need help determining which cursor would be right, you can send us photos of your closure by email at [email protected]
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2020
Bought three times and unfortunately the experience is effective only once out of three. Product a bit expensive for the quality and especially a customer service lagging behind what is currently done.
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Response from clip-zip.com
Hello,
Have you checked with our customer service for the choice of sliders? It may be a reference problem or defective slider. We are here to help you.
Regarding customer service, we do our best to respond to all requests as quickly as possible; when we receive your exchange request, the product is sent the same day.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/01/2020
Tool provided to open the broken zip and zip that breaks during handling to lock it after installation. So, I will not order this product again.
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Response from clip-zip.com
Hello, If the slider breaks during installation, it is defective, and we replace defective products. You can contact customer service to receive a new one.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2020
Received in a different color than ordered.
Poor quality: part broken during installation.
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Response from clip-zip.com
Hello,
I see that you have contacted customer service to resolve this issue, we are sorry for the color error.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2020
I ordered 2 sleeves and 2 cases for zipper and a slider that clips, the sleeve broke and the slider escaped from the zipper every time we closed the jacket, more than 16 € wasted between the merchandise and the very excessive delivery price. The only quality is that it arrived quickly.
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Response from clip-zip.com
Hello,
Do you have stop points on the zipper? Because the sliders are not supposed to escape from the zipper.
For the broken sleeve, do not hesitate to contact customer service who will replace it for you.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/12/2019
Very expensive and does not work with plastic zippers
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Response from clip-zip.com
Hello,
Our sleeve boxes work on all types of zippers: metal, plastic, nylon, and invisible. We install stops on plastic zippers almost every day, and it works without any problems.
Their price ranges from 2.90€ to 3.50€ which allows for very low-cost repairs.
Do not hesitate to send us a photo by email of your zipper, we can help you with the choice of the product or assist you with the installation ([email protected]).
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/01/2020
I am a seamstress, I received the slider for a client's jacket. The slider broke before I could give it to the client. So no repair and I am out 11 euros from my pocket, very very disappointed
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Response from clip-zip.com
Hello, at what stage did it break? How did you open it? Several factors come into play, do not hesitate to contact customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2019
I ordered 2 replacement sliders and received only 1. The one I received is too small because the instructions for ordering on the site are not precise enough. Very disappointed
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Response from clip-zip.com
Hello,
If your order was incomplete, please make a complaint to customer service: [email protected]
If your slider is too small, you can proceed with an exchange to receive the next size up.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2019
I have printed the models, compared the size: too small. I ordered the next size up and it still doesn't fit.
The concept is interesting, too bad it didn't match for my jacket.
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Response from clip-zip.com
Hello,
We are sorry to hear that your trials were not satisfactory.
Please feel free to send us a photo of the closure by email: [email protected]
We can guide you to the right product.
Best regards.
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