The store consistently delivers practical, easy-to-use zipper repair solutions that extend the life of items, with many customers noting quick, reliable delivery and clear instructions that aid installation. Positive experiences highlight accurate product descriptions, straightforward setup, and useful guidance that helps customers select the right slider and complete repairs efficiently. The service is described as fast and dependable, with responsive delivery and smooth ordering processes that support a hassle-free shopping experience. Overall, customers praise the site's usability, helpful product range, and reliable shipping that enables successful zipper repairs.
Did not manage to use it, the demonstration photo is not well taken, not very visible. In short, I broke it trying to readjust it. I do not recommend it at all
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Response from clip-zip.com
Hello, It may not be the right size. You can ask for help from customer service by email who can assist you. Regarding the explanations, we offer a multitude of information on our site with videos, our blog, and the user manual provided upon delivery. Additionally, we remain available and reachable during our opening hours to assist you. Best regards, Clip&Zip
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2020
Poor quality product, I do not recommend it and I will see with 50 million consumers.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2020
bad product
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Response from clip-zip.com
Hello,
If the cursor reference is not suitable for your type of closure, it is possible to exchange it for another reference.
If you need help determining which cursor would be right, you can send us photos of your closure by email at [email protected]
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2020
Bought three times and unfortunately the experience is effective only once out of three. Product a bit expensive for the quality and especially a customer service lagging behind what is currently done.
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Response from clip-zip.com
Hello,
Have you checked with our customer service for the choice of sliders? It may be a reference problem or defective slider. We are here to help you.
Regarding customer service, we do our best to respond to all requests as quickly as possible; when we receive your exchange request, the product is sent the same day.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/01/2020
Tool provided to open the broken zip and zip that breaks during handling to lock it after installation. So, I will not order this product again.
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Response from clip-zip.com
Hello, If the slider breaks during installation, it is defective, and we replace defective products. You can contact customer service to receive a new one.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2020
Received in a different color than ordered.
Poor quality: part broken during installation.
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Response from clip-zip.com
Hello,
I see that you have contacted customer service to resolve this issue, we are sorry for the color error.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2020
I ordered 2 sleeves and 2 cases for zipper and a slider that clips, the sleeve broke and the slider escaped from the zipper every time we closed the jacket, more than 16 € wasted between the merchandise and the very excessive delivery price. The only quality is that it arrived quickly.
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Response from clip-zip.com
Hello,
Do you have stop points on the zipper? Because the sliders are not supposed to escape from the zipper.
For the broken sleeve, do not hesitate to contact customer service who will replace it for you.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/12/2019
Very expensive and does not work with plastic zippers
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Response from clip-zip.com
Hello,
Our sleeve boxes work on all types of zippers: metal, plastic, nylon, and invisible. We install stops on plastic zippers almost every day, and it works without any problems.
Their price ranges from 2.90€ to 3.50€ which allows for very low-cost repairs.
Do not hesitate to send us a photo by email of your zipper, we can help you with the choice of the product or assist you with the installation ([email protected]).
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/01/2020
I am a seamstress, I received the slider for a client's jacket. The slider broke before I could give it to the client. So no repair and I am out 11 euros from my pocket, very very disappointed
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Response from clip-zip.com
Hello, at what stage did it break? How did you open it? Several factors come into play, do not hesitate to contact customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2019
I ordered 2 replacement sliders and received only 1. The one I received is too small because the instructions for ordering on the site are not precise enough. Very disappointed
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Response from clip-zip.com
Hello,
If your order was incomplete, please make a complaint to customer service: [email protected]
If your slider is too small, you can proceed with an exchange to receive the next size up.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2019
I have printed the models, compared the size: too small. I ordered the next size up and it still doesn't fit.
The concept is interesting, too bad it didn't match for my jacket.
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Response from clip-zip.com
Hello,
We are sorry to hear that your trials were not satisfactory.
Please feel free to send us a photo of the closure by email: [email protected]
We can guide you to the right product.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2019
following the setup leaflet the product immediately broke.
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Response from clip-zip.com
Hello,
Did you use a tool to open it?
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2019
Delivery in 24h. The system is very simple, however they forget that those who buy this are not professionals. It was for a women's vest size S, and I ordered the 3-4, while it was a 5. I obviously broke it while trying to assemble it. When it was enough to look at the back of the zipper where the number is. Too bad it's not better explained.
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Response from clip-zip.com
Hello,
We explain in our product sheets and in our user guides that a number can be found behind the slider, as it is not always there, it varies according to the manufacturers. Sometimes there may be nothing written or there may simply be a letter.
Which part of the piece broke? You can make a request to customer service to find an arrangement.
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2019
The provided cases are too small for the closure of a jacket. The teeth of the zipper are much thicker than the stop sleeve. Completely disappointed
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Response from clip-zip.com
Hello, Our sleeve cases are without frills as they are designed to fit all types of closures. They may therefore appear smaller than the original ones. There may also be a size issue. Please feel free to send us a photo of the closure and let us know if there is a number behind the back of your slider. Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2019
I am unhappy, no matter how much I discuss online with you, you refuse my opinion because "The elements of the consumption experience description are not provided.". Yet I just sent you a photo! In short, if we are not happy, do you refuse the review????
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/11/2019
Actually, I ordered a 5B and received an 8B...
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Response from clip-zip.com
Hello, Have you contacted customer service to rectify this error?
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/11/2019
well-made site, incomplete order (not rectified to this day)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2019
Although the site is easy to use and delivery is fast, the product is impossible to assemble.
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Response from clip-zip.com
Hello, if you need help we are at your disposal. Don't hesitate to contact us, you can also send us a photo of the zipper by email at [email protected] We can guide you to the right product, an exchange is still possible! Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2019
The slider doesn't work at all, I want to return it and get a refund
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Response from clip-zip.com
Hello,
It may be the wrong size or it is a defective slider.
Do not hesitate to contact customer service to find the right slider and make an exchange if needed.
NB: returns are made within 14 days after the order date. You received a small double-sided card with your order that guides you through the return procedure.
Best regards,
Clip&Zip
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/09/2019
My credit card was hacked by a foreign company after my order with Clip-zip. According to the bank's studies, it is not Clip-zip directly but a company that hacked Clip-zip's data. Please strengthen your security.
The product was good and in good condition but it was the wrong format (my fault).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2019
I returned an item and was never refunded!!
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Response from clip-zip.com
Hello,
Yes, the refund could not be made because the product was damaged upon receipt of your envelope.
The slider was unusable, its joint was completely loose. We had to throw it away.
That is why we could not proceed with the refund of the slider.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/10/2019
The choice of 3 types of zippers is insufficient. I took a motorcycle jacket because it was for a motorcycle jacket and the product is not usable.
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Response from clip-zip.com
Hello,
You can proceed with an exchange, we can help you find the right product.
Feel free to send photos of your zipper by email to [email protected]
Also check if behind the original slider you have a number written, that would indicate the right size.
The indications we give are generalities but there are always exceptions.
Don't hesitate to send us photos.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/09/2019
Unhappy with the product.
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Response from clip-zip.com
Hello, can you give us more details about what is not suitable? It is possible to make an exchange if the size does not fit. Or to make a refund. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/09/2019
not enough explanations for changing the clips
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Response from clip-zip.com
Hello, Can you tell us the explanations you did not find? We have many articles on our site, as well as videos, but also the manual that is delivered with your order. Moreover, we specify several times on our site our availability to help you if needed. We are sorry for this comment, as we always do our best to help the customer choose the right product and use it. Do not hesitate to contact us or send us a photo of the item to be repaired. Have a nice day. Camille Clip&Zip
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/09/2019
Order error on my part, I needed 5C2 and not 4C2.
I'm going on a trip, I'll see about a new order when I return.
Sorry, I can't give a rating.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2019
Bad
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Response from clip-zip.com
Hello,
You may have a reference that is not suitable for the size of your zipper?
Do not hesitate to contact us, you can exchange within 15 days.
You can also send us photos of your zipper by email, this will help us guide you to the right slider: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/07/2019
I gave one star because I couldn't give less… the clip is extremely fragile to the point that it broke as soon as it was placed on the zipper. I feel cheated and robbed, moreover I received no response from customer service after filing a complaint!!!
Strange
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Response from clip-zip.com
Hello,
As indicated in your other comment, we confirm that we have received your complaint from 07/07.
And we will respond to it very soon.
Thank you for your patience.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2019
breaks on the first manipulation
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Response from clip-zip.com
Hello,
Our sliders are made of zinc, they are very resistant to wear and different climates.
However, when using the wrong tools or forcing too much to install them (for example, if the size is too small and you force it), it can indeed damage the slider. Especially small sliders because the smaller an item is, the more fragile it will be and it should be handled with care.
That is why we recommend every customer who needs help with installation or choosing their product to call us or send us photos by email of the zipper to be repaired.
We can guide you to the right products and we can also guide you step by step for installing a slider.
We also have many articles on the site, especially on the blog, with images and videos that can help you better understand how to install the slider.
Do not hesitate to contact us if needed: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/06/2019
I still have not received the package
If nothing arrives in two days I will never order from you again
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Response from clip-zip.com
Hello,
If you have delivery issues do not hesitate to make a complaint to customer service: [email protected]
Our letters are delivered by La Poste, sometimes they may be a bit delayed, we are sincerely sorry.
Do not hesitate to send a complaint by email so that the necessary can be done.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2019
Really too expensive.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/06/2019
not received to date
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/06/2019
Not sufficiently ergonomic on a smartphone
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2019
I have never managed to find how to return my first order
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Response from clip-zip.com
Hello,
Just contact us by email or by phone, we are always available to inform and guide you on the site.
Moreover, we noticed you had generated your return slip correctly, as requested in our exchange conditions.
So for us, the request had indeed been made.
If you need additional help, do not hesitate to contact us again.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/05/2019
Sorry. It is broken.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/05/2019
Promotional site for products whose implementation is more difficult than announced.
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Response from clip-zip.com
Hello,
Do not hesitate to call us or ask for help by email!
You can send us photos of your zipper, it facilitates the exchange.
For installation, we provide, with each purchase of sliders, an installation guide with images and our contact details as well as a size guide for the sliders.
We remain at your disposal to inform you about the products or their installation.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2019
Although horrifically expensive, the slider does not work. I had taken the time to choose the one suitable for my waterproof zipper. Avoid.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2019
Does not work on my handbag. The plastic slider opens. Too fragile.
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Response from clip-zip.com
Hello,
We do not offer any plastic sliders, they are all made of zinc alloy, which makes them very durable.
If your slider does not stay in place, it is either that the chosen reference does not match your closure, or that the product received is defective and in this case a replacement can be made for free.
Do not hesitate to contact customer service, you can send photos of the closure to be repaired for even more precision: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2019
impossible to move the slider despite several presses as indicated in the manual. red tab for opening impossible to open the slider. so I am looking for another supplier!
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Response from clip-zip.com
Hello,
Can you send us photos of your closure by email? [email protected]
We can replace the slider if the one you received is impossible to open because normally it opens very easily.
Do not hesitate to contact us, we are available to help you.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2019
Fragile slider and impossible to repair my zipper, probably needed a slider of a different size..
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Response from clip-zip.com
Hello,
You can exchange for another slider of your choice.
If you can't figure out which product would be the most suitable for your zipper, you can send us photos of it by email at: [email protected]
Don't hesitate to contact us, we are available to help you find the right product or for any other information.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/04/2019
the color does not match
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Response from clip-zip.com
Hello,
If the color of an item does not meet your expectations, you have 15 days from receipt of the order to make an exchange.
We are sorry if sometimes colors change from one computer screen to another, do not hesitate to contact customer service if needed: [email protected]
Best regards.
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