The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
following the setup leaflet the product immediately broke.
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Response from clip-zip.com
Hello,
Did you use a tool to open it?
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2019
Delivery in 24h. The system is very simple, however they forget that those who buy this are not professionals. It was for a women's vest size S, and I ordered the 3-4, while it was a 5. I obviously broke it while trying to assemble it. When it was enough to look at the back of the zipper where the number is. Too bad it's not better explained.
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Response from clip-zip.com
Hello,
We explain in our product sheets and in our user guides that a number can be found behind the slider, as it is not always there, it varies according to the manufacturers. Sometimes there may be nothing written or there may simply be a letter.
Which part of the piece broke? You can make a request to customer service to find an arrangement.
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2019
The provided cases are too small for the closure of a jacket. The teeth of the zipper are much thicker than the stop sleeve. Completely disappointed
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Response from clip-zip.com
Hello, Our sleeve cases are without frills as they are designed to fit all types of closures. They may therefore appear smaller than the original ones. There may also be a size issue. Please feel free to send us a photo of the closure and let us know if there is a number behind the back of your slider. Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2019
I am unhappy, no matter how much I discuss online with you, you refuse my opinion because "The elements of the consumption experience description are not provided.". Yet I just sent you a photo! In short, if we are not happy, do you refuse the review????
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/11/2019
Actually, I ordered a 5B and received an 8B...
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Response from clip-zip.com
Hello, Have you contacted customer service to rectify this error?
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/11/2019
well-made site, incomplete order (not rectified to this day)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2019
Although the site is easy to use and delivery is fast, the product is impossible to assemble.
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Response from clip-zip.com
Hello, if you need help we are at your disposal. Don't hesitate to contact us, you can also send us a photo of the zipper by email at [email protected] We can guide you to the right product, an exchange is still possible! Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2019
The slider doesn't work at all, I want to return it and get a refund
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Response from clip-zip.com
Hello,
It may be the wrong size or it is a defective slider.
Do not hesitate to contact customer service to find the right slider and make an exchange if needed.
NB: returns are made within 14 days after the order date. You received a small double-sided card with your order that guides you through the return procedure.
Best regards,
Clip&Zip
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/09/2019
My credit card was hacked by a foreign company after my order with Clip-zip. According to the bank's studies, it is not Clip-zip directly but a company that hacked Clip-zip's data. Please strengthen your security.
The product was good and in good condition but it was the wrong format (my fault).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2019
I returned an item and was never refunded!!
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Response from clip-zip.com
Hello,
Yes, the refund could not be made because the product was damaged upon receipt of your envelope.
The slider was unusable, its joint was completely loose. We had to throw it away.
That is why we could not proceed with the refund of the slider.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/10/2019
The choice of 3 types of zippers is insufficient. I took a motorcycle jacket because it was for a motorcycle jacket and the product is not usable.
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Response from clip-zip.com
Hello,
You can proceed with an exchange, we can help you find the right product.
Feel free to send photos of your zipper by email to [email protected]
Also check if behind the original slider you have a number written, that would indicate the right size.
The indications we give are generalities but there are always exceptions.
Don't hesitate to send us photos.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/09/2019
Unhappy with the product.
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Response from clip-zip.com
Hello, can you give us more details about what is not suitable? It is possible to make an exchange if the size does not fit. Or to make a refund. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/09/2019
not enough explanations for changing the clips
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Response from clip-zip.com
Hello, Can you tell us the explanations you did not find? We have many articles on our site, as well as videos, but also the manual that is delivered with your order. Moreover, we specify several times on our site our availability to help you if needed. We are sorry for this comment, as we always do our best to help the customer choose the right product and use it. Do not hesitate to contact us or send us a photo of the item to be repaired. Have a nice day. Camille Clip&Zip
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/09/2019
Order error on my part, I needed 5C2 and not 4C2.
I'm going on a trip, I'll see about a new order when I return.
Sorry, I can't give a rating.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2019
Bad
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Response from clip-zip.com
Hello,
You may have a reference that is not suitable for the size of your zipper?
Do not hesitate to contact us, you can exchange within 15 days.
You can also send us photos of your zipper by email, this will help us guide you to the right slider: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/07/2019
I gave one star because I couldn't give less… the clip is extremely fragile to the point that it broke as soon as it was placed on the zipper. I feel cheated and robbed, moreover I received no response from customer service after filing a complaint!!!
Strange
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Response from clip-zip.com
Hello,
As indicated in your other comment, we confirm that we have received your complaint from 07/07.
And we will respond to it very soon.
Thank you for your patience.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2019
breaks on the first manipulation
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Response from clip-zip.com
Hello,
Our sliders are made of zinc, they are very resistant to wear and different climates.
However, when using the wrong tools or forcing too much to install them (for example, if the size is too small and you force it), it can indeed damage the slider. Especially small sliders because the smaller an item is, the more fragile it will be and it should be handled with care.
That is why we recommend every customer who needs help with installation or choosing their product to call us or send us photos by email of the zipper to be repaired.
We can guide you to the right products and we can also guide you step by step for installing a slider.
We also have many articles on the site, especially on the blog, with images and videos that can help you better understand how to install the slider.
Do not hesitate to contact us if needed: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/06/2019
I still have not received the package
If nothing arrives in two days I will never order from you again
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Response from clip-zip.com
Hello,
If you have delivery issues do not hesitate to make a complaint to customer service: [email protected]
Our letters are delivered by La Poste, sometimes they may be a bit delayed, we are sincerely sorry.
Do not hesitate to send a complaint by email so that the necessary can be done.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2019
Really too expensive.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/06/2019
not received to date
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/06/2019
Not sufficiently ergonomic on a smartphone
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2019
I have never managed to find how to return my first order
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Response from clip-zip.com
Hello,
Just contact us by email or by phone, we are always available to inform and guide you on the site.
Moreover, we noticed you had generated your return slip correctly, as requested in our exchange conditions.
So for us, the request had indeed been made.
If you need additional help, do not hesitate to contact us again.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/05/2019
Sorry. It is broken.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/05/2019
Promotional site for products whose implementation is more difficult than announced.
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Response from clip-zip.com
Hello,
Do not hesitate to call us or ask for help by email!
You can send us photos of your zipper, it facilitates the exchange.
For installation, we provide, with each purchase of sliders, an installation guide with images and our contact details as well as a size guide for the sliders.
We remain at your disposal to inform you about the products or their installation.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2019
Although horrifically expensive, the slider does not work. I had taken the time to choose the one suitable for my waterproof zipper. Avoid.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2019
Does not work on my handbag. The plastic slider opens. Too fragile.
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Response from clip-zip.com
Hello,
We do not offer any plastic sliders, they are all made of zinc alloy, which makes them very durable.
If your slider does not stay in place, it is either that the chosen reference does not match your closure, or that the product received is defective and in this case a replacement can be made for free.
Do not hesitate to contact customer service, you can send photos of the closure to be repaired for even more precision: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2019
impossible to move the slider despite several presses as indicated in the manual. red tab for opening impossible to open the slider. so I am looking for another supplier!
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Response from clip-zip.com
Hello,
Can you send us photos of your closure by email? [email protected]
We can replace the slider if the one you received is impossible to open because normally it opens very easily.
Do not hesitate to contact us, we are available to help you.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2019
Fragile slider and impossible to repair my zipper, probably needed a slider of a different size..
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Response from clip-zip.com
Hello,
You can exchange for another slider of your choice.
If you can't figure out which product would be the most suitable for your zipper, you can send us photos of it by email at: [email protected]
Don't hesitate to contact us, we are available to help you find the right product or for any other information.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/04/2019
the color does not match
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Response from clip-zip.com
Hello,
If the color of an item does not meet your expectations, you have 15 days from receipt of the order to make an exchange.
We are sorry if sometimes colors change from one computer screen to another, do not hesitate to contact customer service if needed: [email protected]
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/05/2019
I ordered the recommended model but it is not right.
It is too big for a plastic closure of 7.9mm
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Response from clip-zip.com
Hello,
Do not hesitate to send a photo of your closure by email to [email protected]
We will help you find the right slider and guide you to request the exchange of the unsuitable product.
We are at your disposal if needed.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/04/2019
Broke at the moment of clipping it, despite a very precise measurement.
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Response from clip-zip.com
Hello,
You can send your complaint to this address: [email protected]
Maybe the reference is incorrect or maybe the product received had a defect.
Do not hesitate to write your complaint to customer service who will provide you with a solution quickly.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2019
This order is the second one, because the first one did not meet my needs
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Response from clip-zip.com
Hello,
Do not hesitate to contact our customer service at: [email protected], to find out how to get a refund for the first order that did not suit you.
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2019
Nothing to say
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/04/2019
Despite the measurement taken of the width of the zipper, the kit was a bit too small. I only used the sleeve that I tightened with the pliers as indicated in the small manual provided. It jumped off on the second use of the zipper. I tried to put it back and it broke. I do not recommend.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2019
Does not work I do not recommend Money lost
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Response from clip-zip.com
Hello, It may be that the slider does not match your zipper. Moreover, 45C is very rare, do not hesitate to write to us at: [email protected], we can help you find the right slider! Best regards, Clip&Zip
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2019
comment below
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/03/2019
I am looking to repair the zipper of my tent, what you sent me is way too small, best regards
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Response from clip-zip.com
Hello,
You need to contact customer service who can help you find the right slider for your zipper, here is the email address: [email protected].
Best regards,
Clip&Zip
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2019
I had ordered a plastic slider, you sent me a metal one, so unusable and 9€ thrown in the trash
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Response from clip-zip.com
Hello, We do not offer plastic sliders as they would not be strong enough. All our sliders are made of zinc die-cast. However, we offer sliders for different types of closures: metal, plastic, nylon, or for invisible ones. If you ordered a slider of reference B (for plastic) and received an A (metal) upon delivery, please do not hesitate to request a replacement at this address: [email protected] We specify that for the replacement to be possible, your product must be in perfect condition. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/03/2019
did not receive my package and it is paid
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Response from clip-zip.com
Hello,
We are sorry for this inconvenience, could you send us an email so that we can proceed with a second shipment?
Best regards,
Clip&Zip
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2019
Parts Very fragile, impossible to repair... Useless purchase, money wasted... I
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Response from clip-zip.com
Hello,
What problem did you encounter, was it during installation?
Don't hesitate to share it with customer service at: [email protected]
Best regards,
Clip&Zip
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