The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
I recommended a kit because the first one broke when I tried to put it on, so I will try again, and if it's the same, I will give up because it will have cost me more than a zipper.
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Response from clip-zip.com
Hello, if you need help with installation, do not hesitate to contact customer service either by email or by phone. The size 3-4 and 5 sleeves must be installed carefully, especially when crimping the item to attach it to the fabric. Do not hesitate to call or send an email if needed. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2019
did not receive the right product twice
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Response from clip-zip.com
Hello, Do not hesitate to contact customer service at this address: [email protected] If you have not received the right products we will replace them quickly and upon simple request. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2019
I couldn't set up the item I bought and it broke...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2019
Received relatively quickly but impossible to set up.
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Response from clip-zip.com
Hello, Maybe a cursor reference problem? You can send a photo of your zipper by email to [email protected] we will help you find the right cursor. You are still within the time frame to make an exchange. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2019
Lack of clear information regarding the opening of the clip... I must have damaged it while trying to open it and as a result, it no longer served its purpose... My jacket went to the tailor for the replacement of the zipper and I lost 10.00 €...
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Response from clip-zip.com
Hello, We are sorry for this inconvenience, when you encounter a problem do not hesitate to contact us, we are very responsive. Do not hesitate to write to us at our email address to share your experience: [email protected] Best regards,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/02/2019
the product I received broke during installation
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2019
Impossible to 'open' the slider: Surely not with the small red plastic wedge provided, nor with anything else (screwdriver ...). Spent half an hour and nothing moves ... Yet I understood how it works! My zipper is still not repaired and I threw nearly 10 euros in the trash! But why don't you deliver this 'open' slider, it would just need to be clipped. For me, the purchased item is defective, but that does not repair my garment! Customer service phone number does not answer ... Very disappointed!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2019
Negatively.
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Response from clip-zip.com
Hello, We are sorry to hear that the product did not suit you. What issue did you encounter?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2019
First experience not good, it worked for 2 days... But I will try again, the idea is ingenious
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Response from clip-zip.com
Hello, It may be a reference error, do not hesitate to ask for our help by email, we will be happy to assist you! Best regards,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2019
Disappointed with my order. 4.80 euros through the window, too bad and still at the same stage, the closure is not repaired.
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Response from clip-zip.com
Hello, What problem did you encounter? Do not hesitate to let us know by email, we will provide you with a solution! Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/02/2019
Fast delivery but the sleeve broke when I put it on ...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/01/2019
Not very clear
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Response from clip-zip.com
Hello,
Could you give us more details?
What is not clear?
Do you need help finding the right products?
Don't hesitate to contact customer service for an exchange or if needed.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2019
I couldn't fix the zipper
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Response from clip-zip.com
Hello,
Don't hesitate to contact us so we can find a solution to your problem, we are at your disposal.
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2019
Catastrophic quality, I deeply regret my purchase.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2019
impossible to repair
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Response from clip-zip.com
Hello,
Do you need help installing or finding the right sleeve box size?
Feel free to send photos of your closure by email, customer service can help you quickly: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2018
IT DOES NOT WORK
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Response from clip-zip.com
Hello,
If the slider does not work on your closure, it may not be the right reference.
Feel free to send us photos by email along with the measurements (width of the closed teeth): [email protected]
We are at your disposal if needed.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2018
The tips do not meet my needs disappointed
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Response from clip-zip.com
Hello,
Could you tell us what you needed? We will do our best to help you and find a solution!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2018
The received zip does not work
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Response from clip-zip.com
Hello,
Don't hesitate to ask for help to find the right slider, you can send photos of your closure by email to [email protected]
The 45C is a rare slider, which repairs very flat closures that are out of standard, so it is little used.
You probably need a 5C, an exchange is possible within 15 days.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/06/2018
like a scam the sliders none work
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Response from clip-zip.com
Hello,
It may be a reference or size issue. We can help you if you wish.
Do not hesitate to contact us at our email address for advice from our customer service: [email protected]
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/07/2018
Ineffective zip
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Response from clip-zip.com
Hello,
If the received slider is ineffective, it is certainly because the reference chosen to repair your closure is not the right one.
As announced on our website, reference 3B is rare: "Warning: Reference 3B is rare, please check if you need slider 5B instead."
If your slider is not the right size, you can still request an exchange or a refund; here is the procedure to follow:
https://www.boutique-zlideon.fr/content/11-retourner-un-produit
Do not hesitate to contact customer service if you need help finding the necessary slider: [email protected]
See you soon
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/06/2018
The site is good but not the product received
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Response from clip-zip.com
Hello,
Can you give us more information?
If your slider does not work, it is very likely a reference error.
You can still request an exchange or a refund:
https://www.boutique-zlideon.fr/content/11-retourner-un-produit
If you need help finding the right size, do not hesitate to send us photos of your zipper by email: [email protected]
See you soon!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/05/2018
1st order wrong slider but it's my fault, paid 3.5€ for the larger size okay... time wasted for ultimately the right size doesn't solve my issue: 3 weeks...
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Response from clip-zip.com
Hello, Maybe it's a reference problem? You can send photos to our customer service who can help you: [email protected]
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2018
the product sold is not functional
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Response from clip-zip.com
Hello,
It may be that the ordered size is not the right one.
You can request an exchange and if needed we can help you find the necessary slider size, do not hesitate to contact us: [email protected]
See you soon.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2018
I am told that the package has been sent etc... and 8 days later still nothing and I am asked to wait until Monday and still nothing response: it is not normal. but it is still normal that I paid it seems like a nice scam I lost money it is like that but I will not advertise it because they don't care....
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Response from clip-zip.com
Hello,
We have shipped your package 2 times, we have reshipped it today with tracking, you will be informed of this tracking number very soon.
We apologize for these inconveniences.
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/04/2018
Purchase of 2 closures, shipping costs = 3.50 €. Actual postage was 0.75€. Zlideon should rather increase its closure prices by 1.5 €, it would be more intellectually honest.
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Response from clip-zip.com
Hello,
Thank you for taking the time to give your opinion about our slider shop.
We do charge shipping fees of 3€50 indeed, but this does not only concern the purchase of a stamp. All our sliders are shipped protected, in a bubble envelope and in a bag that contains not only an installation manual but also a general reference card and a wedge that allows easy opening of the slider.
All of this is included in the price of 3.50€! Our goal is primarily to make it easier for the customer to install their item but also to ensure that all merchandise is in perfect condition during shipping. We hope to see you again very soon for new orders. Do not hesitate to contact us if you have any questions or comments.
See you soon!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/03/2018
I ordered 6 and only received 2.
Moreover, it does not work. Very disappointed :(
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Response from clip-zip.com
Hello,
This is not normal, do not hesitate to contact customer service to resolve the issue: [email protected]
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/03/2018
The instructions for choosing the sliders are wrong. TO BE REVIEWED. I ordered 2 sliders for 2 different closure models and both are too small. Very disappointed, even though I had previously sent an email to indicate an inconsistency.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/03/2018
I am not going to rate the site while the product disappoints me
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Response from clip-zip.com
Hello,
What problem did you encounter with our product?
Do not hesitate to inform customer service at this email address: [email protected]
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/03/2018
Delivery is very fast but the products are of poor quality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/03/2018
Does not work because it only slides very difficultly. And at the point where the zipper unhooked, it is the same with this Zlideon slider. For me, a useless purchase.
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Response from clip-zip.com
Hello Alix,
Our sliders can repair zippers that are not damaged and whose teeth are still in very good condition (good condition in general too). If your zipper was already damaged from the start, it is normal that the slider could not work.
In this case, you can request a refund for your item, here is the procedure to follow:
https://www.boutique-zlideon.fr/content/11-retourner-un-produit
See you soon!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/03/2018
the thing seemed promising... I measured well before ordering and what I received had nothing to do with it. Being quite handy myself, the explanations were of no help. Conclusion, not expensive but it's still money thrown in the trash!
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Response from clip-zip.com
Hello Nathalie
Don't hesitate to contact customer service to request an exchange [email protected]
If you need help finding the size you need, send a photo of it along with the measurements.
See you soon!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/03/2018
The slider is too small and I am asked for 6 or 7€ in fees to return the slider for an exchange, this is unacceptable
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Response from clip-zip.com
Hello, Where did you get this information regarding the exchange? You can inquire directly with customer service for an exchange: [email protected] Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/02/2018
too much waiting time to receive the order; measurements that do not match
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Response from clip-zip.com
Hello,
You can contact customer service to find the slider that corresponds.
Here is the email address: [email protected]
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2018
Order received within the indicated timeframe. Disappointed with the quality of the ordered materials.
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Response from clip-zip.com
Hello,
Was there a problem with the product? Do not hesitate to let us know by writing to us by email: [email protected]
Best regards,
Customer Service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/02/2018
The site is very well done but the measurements it explains to take to choose your slider are not precise, so mine is too big, thus 13€ wasted
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Response from clip-zip.com
Hello,
Exchanges are possible. Here is the link to request an exchange: https://www.boutique-zlideon.fr/content/11-retourner-un-produit
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/02/2018
Item is not aesthetic, wrong size does not fit, dangerous because there is a point that sticks out, breaks during assembly... I do not recommend this site
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Response from clip-zip.com
Hello Olejnik,
We are sorry to hear that the product does not fully satisfy you.
If you made a mistake in the size of the slider, you can still request an exchange for free, contact [email protected] for more information. They will help you find the exact size.
Regarding the point in the slider, it is a brake. It ensures that when the closure is closed, it does not open again since the slider will block it with this brake. If you lower the slider tab, the point will disappear and will no longer bother you.
If your item has broken, we also invite you to contact customer service by email. The sliders are made of zinc alloy, which makes them much stronger than the original sliders of the closure; if it broke during installation, that is not normal.
A solution will be provided to you quickly as soon as your request has been sent.
See you soon!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/02/2018
the product broke as soon as I tried to put it in place (sleeve size 5)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/02/2018
The received article does not match my original order at all... and we were 2 to place it, so we don't understand how this error could have occurred after submitting our order
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Response from clip-zip.com
Hello,
Don't hesitate to contact customer service at [email protected]
If the item you received is not the right one, don't worry, the correct product will be sent to you as soon as you report the error to the dedicated service.
See you soon!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/02/2018
Interesting site, fast delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2018
NO COMMENT
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Response from clip-zip.com
Hello Laurent,
Can you give us more details?
What did not satisfy you about the purchased product?
Do not hesitate to contact our customer service: [email protected]
We will provide you with all the necessary help for your needs.
See you soon!
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