The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Good site but difficult to make a good choice of product width
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Response from clip-zip.com
Hello,
If you encounter difficulties on our site, do not hesitate to contact us: [email protected]
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2018
I ordered 2 sliders and the smallest one broke
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/01/2018
Random slider choice...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2018
15 days delay is too much. Item already repaired when the order arrived.
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Response from clip-zip.com
Hello Tirouan,
We are sorry for the inconvenience caused. Our orders are prepared every morning and shipped the same day, generally the delivery time is very short.
The postal services handle the delivery of our sliders, we cannot deliver our packages ourselves. Delivery delays are beyond our control.
We always advise our customers to order with tracked mail, for more security and to have visibility of the entire shipment of the order.
See you soon!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/01/2018
I am not satisfied, this is the second order I place, and despite the size chart it does not match, moreover I am delivered each time a different color than black!!!
REALLY NOT SATISFIED despite a fast delivery
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Response from clip-zip.com
Hello Nathalie,
We are sorry that the ordered items do not meet your expectations. Our boxes/sleeves were out of stock for the black color but we have now received this color, so we can deliver it to you without difficulty.
Regarding the exact size, have you already sent a photo of the zipper by email?
This will help us determine the model you need to buy. Almost all zippers are standard size, just like our products, so we should be able to find the one you need! Don't hesitate to contact us.
See you soon!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2018
Very disappointed, it is not compatible at all
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Response from clip-zip.com
Hello Xavier,
If the ordered slider is not compatible with the closure, it is probably just a size issue. You ordered a very small slider, we recently sent you another model, hoping it will suit you.
For your future orders and for any questions regarding the size of the slider, we advise you to call us with the exact measurements of the closure and if you can, send us a photo of it by email.
This will help us determine the item you need. We exchange or refund items ordered by mistake in size.
See you soon!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2018
I ordered while paying very close attention to the measurement... result it does not match.. Anyway an unnecessary expense
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Response from clip-zip.com
Hello,
Do not hesitate to contact customer service at this email address: [email protected], who can help you find the right cursor.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2018
Cursor too large, the indicated measurements were not clear... I ordered a smaller one
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Response from clip-zip.com
Hello,
We try to provide all the necessary information on our website, we even put a reference card that can be printed and is in real size so that customers can orient themselves in their choice of cursor.
If despite everything the choice becomes complicated we always advise sending an email with a photo of the zipper to be repaired and the exact measurements of its teeth.
We hope to see you again soon for a new order!
Do not hesitate to contact us for any questions regarding the sliders or boxes/handles.
See you soon.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2017
I only received part of the paid order, I left a message and received no response
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Response from clip-zip.com
Hello,
Were you able to reach customer service? Here is the email address [email protected], feel free to call us at 03.55.87.06.67.
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2017
My order was a week late and the ordered item (size selected referring to the site's recommendations) did not match what I wanted.
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Response from clip-zip.com
Hello,
Were you able to request an exchange for the item that was not right? Don't hesitate to ask our customer service for advice, they can help you find the product you need.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2017
Out of 4 sliders purchased, only one works. I am very disappointed with your product and will never buy again, unless you manage to make your products work on my items...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2017
While I have not received my order despite various messages asking if it can be sent to another address
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2017
Not enough information about the product, not enough details on the installation of the zipper. Result not used, returned in the lost delivery pouch 18€ I had not ordered the stop at the bottom of the coat. It's my fault. Too bad
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/12/2017
Still nothing received order placed more than two weeks ago....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/01/2018
Unnecessary order
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/12/2017
The advice for measuring the slider size is incorrect, I followed the recommended steps point by point and it turns out that the slider is way too small. I am very disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2017
received the item quickly and assembled according to the recommendations, but does not work better than the original! The slider is intact and the measurements are good. I am very disappointed, especially since I did not receive a response/support from the seller.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/12/2017
order not received, not serious
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2017
Still haven't received my order
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/12/2017
not received the order to this day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2017
Ergonomics to review as it is difficult to access the product list and understand how to choose the right item (e.g. zip size)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2017
Very very difficult to attach the pull tab!!! there is a point that hurts the finger
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2017
I recommend it again hoping it will work better
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2017
Delivery expected in 3 days max.... it took 10 days. I could not use the received product
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2017
Ineffective
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/11/2017
To replace a casing or a sleeve in good conditions, the 'fabric' to which the sleeve or casing is attached must be in very good condition. However, when one wants to replace a casing or a sleeve, it is generally because it has partially torn off and therefore this part, the part of the fabric to which it was attached, is damaged. But in this case, the replacement does not really solve the problem.
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Response from clip-zip.com
In the case where the fabric is damaged, we advise you to reduce your mesh by removing one or two teeth from the bottom of your zipper in order to start from a clean base where the casing and its sleeve can be properly fixed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/11/2017
Well-designed and educational site, but the instructions are not enough to get the product that will surely fit the defective zipper.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/11/2017
model received is too small for almost 15 euros
thank you
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Response from clip-zip.com
Hello,
You have 15 days after the date of your order to request an exchange, so don't hesitate.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/11/2017
not trusting the quality of the material sold too expensive complicated to retrieve
the invoice for the return
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Response from clip-zip.com
Hello,
The invoice is attached to your order confirmation email or can be retrieved from your customer account if you created one.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/11/2017
Slider chosen according to advice (invisible zipper, hard to go wrong), and the zipper always closes poorly (it unzips by itself after closing), whether it's the old or the new slider.
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Response from clip-zip.com
Hello,
The slider may be defective, you can still request a replacement within 15 days of your order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2017
order not received
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/11/2017
Impossible to clip the slider! I had already ordered and it worked well... I am very disappointed!
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Response from clip-zip.com
Hello,
Do not hesitate to contact customer service for assistance.
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/10/2017
one of the sliders was defective, and it broke during installation. Moreover, the zipper is very hard to put up and down.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/10/2017
The ordered item does not work.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/10/2017
the solution did not work.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/10/2017
The slider is off!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/10/2017
I receive a button that does not match, despite photos and advice requests, assurance on the choice. I am referred to a refund/exchange request that is untraceable since I did not create a user account before the order (direct order). And finally, as always, a request for a rating (review) on the service even before I have resolved the problem.
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Response from clip-zip.com
Hello, According to the measurements you gave me by email, it was the corresponding slider, I am sorry for the misunderstanding. Thank you for your feedback which will help improve our services. Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/10/2017
*****
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/10/2017
Very expensive for what it is and not suitable for the closure.
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Response from clip-zip.com
Did you think to contact customer service to guide you to the right slider to choose? Don't hesitate to contact us by email: [email protected]
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2017
No response to my product return request. Customer service does not follow up
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Response from clip-zip.com
Did you contact customer service by email? This is more convenient for them to explain the steps to follow for a return request.
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