Customer reviews of clip-zip.com

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 13 109 published reviews
5 10k 77% 4 1 681 13% 3 569 4% 2 290 2% 1 538 4%

Summary of reviews

The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.

Reviews 1 and 2 stars

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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/09/2017
Order received well and quickly. Unfortunately, this slider does not fit: too big slider. I need to see about a return and get a new one that, I hope, will fit.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/09/2017
not precise enough for measurement assistance
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Response from clip-zip.com
For this, we have put a printable reference card on our store to facilitate the choice of the right slider by comparing it with your broken zipper. You can find this card at this link: https://www.boutique-zlideon.fr/content/10-carte-des-references-choisir-son-curseur-zlideon-en-toute-simplicite-
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/09/2017
The received sliders are too wide (8mm instead of the 7.2mm requested at the order) and therefore unusable.
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Response from clip-zip.com
Have you thought about contacting our customer service to find the right Zlideon slider for your zipper? Please note that you can exchange your product. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/08/2017
1st order not received, the site made a second shipment. The product is not suitable, request for exchange remains unanswered to this day.
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Response from clip-zip.com
Hello,
Have you contacted customer service? An exchange is certainly possible
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/09/2017
I wanted size xl (11 mm wide) I received the smallest. I do not remember that it asked for the width online. The one I received is useless to me.
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Response from clip-zip.com
Hello,
Yes, the references are different depending on the widths..
Have you contacted customer service to proceed with an exchange?
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/09/2017
we are still waiting for the delivery
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Response from clip-zip.com
Hello,
Have you informed customer service that you have not received your package? Sometimes there are errors with the carrier, so do not hesitate to let us know in order to send you a second shipment.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/08/2017
It was for a skirt zipper, impossible to assemble!
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Response from clip-zip.com
Have you thought about contacting our customer service to find the right Zlideon slider for your zipper? Please note that you can exchange your product. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/08/2017
not great! indeed, I ordered sliders of the wrong size because the instructions for calculating the right size are poorly done... the 'green' mail deliveries are too slow... improve this it would be nice!! best regards!
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Response from clip-zip.com
Thank you for your comment. We take these remarks into account to satisfy our customers. We have set up a help page to simplify the choice of slider on our site: https://www.boutique-zlideon.fr/content/7-comment-choisir-le-bon-curseur-pour-ma-fermeture-a-glissieres-defectueuse-
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/08/2017
Not very sturdy
Doesn't work
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Response from clip-zip.com
Have you thought about contacting our customer service to find the right slider or sleeve box for your zipper? Please note that you can exchange your product. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/07/2017
Hello. I ordered 3 sliders and the 4th was supposedly free.... but I only received 3...... Can you send me the 4th one. Thank you
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Response from clip-zip.com
Hello, to benefit from the offer, simply add 4 sliders to your cart and the cheapest slider in your cart becomes free when you place your order (see conditions). Due to your oversight, you can still benefit from the offer. Please contact customer service to make this request at this page: https://www.boutique-zlideon.fr/contactez-nous
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/07/2017
Did not manage to order the right item, difficult to measure when the zipper no longer closes
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Response from clip-zip.com
For this, we have put a printable reference card on our store to facilitate the choice of the right slider by comparing it with your broken zipper. You can find this card at this link: https://www.boutique-zlideon.fr/content/10-carte-des-references-choisir-son-curseur-zlideon-en-toute-simplicite-
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/07/2017
Complicated to set up despite the diagram that seems simple in theory. And the part broke
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/06/2017
Their zips do not work at all and (if you are going to buy something that doesn't work) you might as well get it from any supermarket, they are cheaper.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide For your information, the Zlideon slider is not available in supermarkets but only in certain haberdasheries. Be careful not to confuse it with other lower quality items than the Zlideon slider which is patented.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2017
Not being a professional seamstress, it's very difficult to choose the right size, that's what happened to me, I had to place another order.
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Response from clip-zip.com
We are well aware that it is not easy to find the right reference, which is why we have set up a printable card that will allow you to find the right slider very easily before your order. https://www.boutique-zlideon.fr/content/10-carte-des-references-choisir-son-curseur-zlideon-en-toute-simplicite-
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/06/2017
3B, it's the smallest for plastic zippers and it doesn't work.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2017
I wanted to change the zipper slider of an inflatable spa. Maybe the problem lies with the zipper itself, but the slider doesn't work, so I can't give a good rating to this product.
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Response from clip-zip.com
Have you thought about contacting our customer service to find the right Zlideon slider for your zipper? Please note that you can exchange your product. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/06/2017
Unfortunately after a 2nd order to get the right corresponding size, I couldn't repair a diving suit zipper
somewhat disappointed!!
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2017
Despite the photos sent, I was very poorly advised by customer service
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Response from clip-zip.com
We are sorry for your bad experience with customer service. We take your comment into account to improve our service and our advice to our customers.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2017
Very bad
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Response from clip-zip.com
Thank you for your order. In order to improve our online sales service, we would like to know more about your bad experience during your purchase. What negative point do you give for your rating?
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/05/2017
Fake. Doesn't work. Very disappointed.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/03/2017
I have returned the received slider because it cannot be installed. Probably a size error, specifying the model that would fit. Since then no news..... I therefore request a refund for this order, if I cannot have the correct model, ...while still preferring to have the requested item.... waiting for a quick response from you.........
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Response from clip-zip.com
We have received your slider, we are waiting for your payment for the price difference. Once this is settled, we will ship the new slider reference as soon as possible.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/05/2017
I sent 1 email to customer service to inform them of the problem I had with the received item!!!
This service didn't even have the decency to reply to me!!!!!
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Response from clip-zip.com
Your message has been received and taken into account. We are sending you a new slider today.
We apologize for this bad shopping experience, which is very rare due to the high quality of our product.
Thank you for your order.
Best regards,
Customer Service - Zlideon France
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2017
Order not yet received.
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Response from clip-zip.com
If you still haven't received your order, please contact customer service (this is likely due to a delivery error by La Poste):
https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/04/2017
Try the slider before removing the old one because on a 20-year-old zipper zlideon does not work.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2017
Disappointed with this first purchase. No time to install it, the slider simply broke in two...
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/03/2017
unfulfilled commitments: the order placed and paid on March 24 before 12pm, should have been prepared and shipped the same day... in reality it was only shipped on March 30, postmark as proof. This did not prevent the company from indicating that the shipment was made on the 28th (which is why the communicated number was unknown to the post until March 30) What is the point of choosing a priority tracked mail, if the work is not done in advance and false information is given?
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Response from clip-zip.com
We indeed had a delivery delay to this day due to a logistics problem. Please excuse us. It remains surprising that the dispatch from the post only took place on the 30th.
We will do what is necessary for you to be reimbursed for your
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/03/2017
I did not receive the right product and the right quantity
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Response from clip-zip.com
Hello,
The customer service will contact you directly and send you the correct package as soon as possible.
We apologize for this encountered error.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2017
Site that I would not recommend... because of a bad experience!
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Response from clip-zip.com
This is most certainly due to the size of the slider being larger than the closure. You could have easily proceeded with an exchange and contacted our customer service. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-aide
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2017
Received one pack instead of the two paid. Complaint made with invoice support several days ago. No response!...
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Response from clip-zip.com
Please excuse us for this error in delivery, it may be due to an oversight or a stock shortage in which case the product will be delivered to you late. We are directly contacting customer service to resolve this error as soon as possible. Thank you for your purchase.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2017
1st review "bad" justified but refused publication? without explanation. Therefore 2nd very bad review
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Response from clip-zip.com
Your first review was indeed refused by the moderation service of the company "AvisVérifiés" because it was not related to an experience of use on the site. For any questions following your order, please contact our customer service directly. Presenting our apologies for this bad experience. The IT Service - Zlideon France
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/01/2017
The site and explanations seem clear, but the sizes offered do not correspond to the reality of the existing closures.
Very disappointed after 2 orders.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-aide
Please note that it is possible to return the product.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2017
The slider broke after 2 months, and as a commercial gesture, the shipping cost of 2 euros was refunded.
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Response from clip-zip.com
Hello, we are sorry for this bad experience, very few of our customers give negative feedback on the quality of the slider. Unfortunately, since the 15-day period has passed, we can only cover the shipping costs as a gesture.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2017
On my first order, the zip worked very well on a light jacket, but this time, for a motorcycle jacket, the zip did not withstand the second use. useless and broken zip!! and since I removed the original one, the jacket is to be thrown away... I am furious
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-aide
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2017
The site, the delivery, and the exchange of the slider are all perfect, except that the slider did not repair my broken zipper!
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-aide
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2017
I returned my order and asked for the same item in a smaller size. Not only have I received no news, but I have received nothing. I find the shipping very long. still nothing received on 14/02/2017.??? Since mid-January!
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Response from clip-zip.com
Hello, thank you for your order. We are sorry for this delay which surprises us, we are looking into it with customer service and will get back to you as soon as possible.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2017
It's not made for children, they can't pull up the zipper, for us it's money wasted, forced to change the zipper, so double expense
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Response from clip-zip.com
If the Zlideon slider is difficult to handle, it may be wise to lubricate the zipper with soap or with our maintenance gel: https://www.boutique-zlideon.fr/curseurs-zlideon/16-gel-d-entretien.html
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/01/2017
The site works properly. But the product works once every two times ...
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Response from clip-zip.com
Have you thought about contacting our customer service ([email protected]) in case the problem comes from the Zlideon slider? It should be noted that if your zipper is completely damaged, it is obvious that the Zlideon slider will be of no use.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/01/2017
I measured precisely as indicated on the site the size of the closure and the clip was still too small, result I spent 9€ for nothing
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Response from clip-zip.com
No problem, you can return your product. More information on this page: https://www.boutique-zlideon.fr/content/11-retourner-un-produit
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2017
Dimension problem yet taken according to the instructions appearing on the site. So very expensive for a slider that does not correspond....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/01/2017
doesn't work
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Response from clip-zip.com
Do not hesitate to consult our help page and the video for more information:
https://www.boutique-zlideon.fr/content/6-comment-changer-mon-curseur-
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