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A
Rating: 4 out of 5
Fast delivery
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Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 166 published reviews
Summary of reviews
The store consistently delivers practical, easy-to-use zipper repair solutions that extend the life of items, with many customers noting quick, reliable delivery and clear instructions that aid installation. Positive experiences highlight accurate product descriptions, straightforward setup, and useful guidance that helps customers select the right slider and complete repairs efficiently. The service is described as fast and dependable, with responsive delivery and smooth ordering processes that support a hassle-free shopping experience. Overall, customers praise the site's usability, helpful product range, and reliable shipping that enables successful zipper repairs.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very simple item tracking, limited color choice
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A
Rating: 4 out of 5
ultra fast order and delivery
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A
Rating: 1 out of 5
After refusing to publish my first review. I say it again for the second time. The product is unsuitable for my coat and is not the requested color. The positive point is that I received the product quickly.
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Response from clip-zip.com
Hello,
Your review does not concern your experience on our site, that is why it is automatically refused as it concerns the product and not the site... there are 2 types of reviews to help us improve our service, and the quality of the site.
We had replied to you, did you contact customer service to notify your problem? we are here to help you find the right slider and send you the correct product.
Have a good day,
Camille
Your review does not concern your experience on our site, that is why it is automatically refused as it concerns the product and not the site... there are 2 types of reviews to help us improve our service, and the quality of the site.
We had replied to you, did you contact customer service to notify your problem? we are here to help you find the right slider and send you the correct product.
Have a good day,
Camille
A
Rating: 4 out of 5
fast and compliant
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A
Rating: 4 out of 5
Fast shipping, very good.
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A
Rating: 4 out of 5
No problem finding the model and very fast delivery
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A
Rating: 1 out of 5
Material not solid after installation it detaches, even with a specialized glue.
The sleeve barely pinched shows a crack appearing.
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The sleeve barely pinched shows a crack appearing.
A
Rating: 4 out of 5
the closures are practical
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A
Rating: 4 out of 5
good site
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A
Rating: 1 out of 5
The recommended size does not match. I followed the chart to find the right size for your closure sleeve. But the sleeve is too small! I am very disappointed with the service. Since the shipping costs for a return are not refunded! I do not recommend.
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Response from clip-zip.com
Hello,
After checking with you by phone and after consulting photos of your closure, I confirm that it is indeed the right size! The stops you have are double, that is why they are larger than the single stops, but the size is still correct, you can install them and it will work well.
Regarding return shipping costs, indeed we do not refund them, we are a small French company, we cannot afford to refund the shipping costs of every customer who requests a return. Best regards.
After checking with you by phone and after consulting photos of your closure, I confirm that it is indeed the right size! The stops you have are double, that is why they are larger than the single stops, but the size is still correct, you can install them and it will work well.
Regarding return shipping costs, indeed we do not refund them, we are a small French company, we cannot afford to refund the shipping costs of every customer who requests a return. Best regards.
A
Rating: 4 out of 5
Ease of navigation on the site, quick response during exchanges and serious after-sales service. Thank you.
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A
Rating: 4 out of 5
Order arrived well. Compliant with the request
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A
Rating: 4 out of 5
Fast and easy to use...
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A
Rating: 4 out of 5
good quality product
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A
Rating: 4 out of 5
just a little difficult to find the right slider
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A
Rating: 4 out of 5
Magical zipper slider product.
Delivery time very correct. And especially super after-sales service (exchange after my mistake on size)
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Delivery time very correct. And especially super after-sales service (exchange after my mistake on size)
A
Rating: 4 out of 5
Great principle!!!
Not enough explanations to set it up!!!
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Not enough explanations to set it up!!!
A
Rating: 4 out of 5
the site is very good
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A
Rating: 1 out of 5
Announced delay under 24h even with a Colissimo invoice delivery.... Order on 24/08 at 4 PM and still not delivered on 27/08!!!
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Response from clip-zip.com
Hello,
Indeed after checking the delivery tracking the package was delivered in 3 days instead of 2 days... We are sorry we depend on La Poste for the delivery of all our shipments.
They no longer guarantee the usual delivery times due to Covid19.
Since the deadlines were not respected we will refund you half of the shipping costs.
Best regards
Indeed after checking the delivery tracking the package was delivered in 3 days instead of 2 days... We are sorry we depend on La Poste for the delivery of all our shipments.
They no longer guarantee the usual delivery times due to Covid19.
Since the deadlines were not respected we will refund you half of the shipping costs.
Best regards
A
Rating: 4 out of 5
Nothing to say
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A
Rating: 1 out of 5
After buying a product of the wrong size at a supermarket, I followed the website guide to purchase another model just as ineffective for repairing the zipper of my jeans.
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Response from clip-zip.com
Hello, If you need help finding the right reference you can send us a photo of the zipper by email at [email protected] Don't hesitate to contact us if needed. Best regards
A
Rating: 1 out of 5
The clip&zip choice grid is not reliable. I had to return the parts that did not fit the backpack. The package arrived in my absence. When I tested it, the 15-day return period had passed. I still returned the lot. I am still waiting for news from them.
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Response from clip-zip.com
Hello, We indeed have a 15-day return period for products but we are flexible on exchanges, we understand that the deadline is short and sometimes deliveries are delayed. So we allow exchanges even after 15 days. However, we are surprised by your comment on 06/08 as we refunded your order on 30/06 when we received the sliders. You can therefore order the good sliders, your return request was indeed processed. If you have any questions you can write to us at [email protected] Best regards
A
Rating: 4 out of 5
Good site, but I had a bit of trouble finding the right size for the zip.
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A
Rating: 4 out of 5
Ergonomic and easy to use site. Spot on video tutorials.
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A
Rating: 4 out of 5
well received my product, within the deadlines
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A
Rating: 4 out of 5
it's not easy to find the right size of zip, but the site remains quite clear.
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A
Rating: 4 out of 5
I removed one star because of the unfinished messages I received and the spam aspect to give our opinion immediately after the order.
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A
Rating: 4 out of 5
Very easy to assemble, the clip loop could be thicker.
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A
Rating: 4 out of 5
The site is clear, you can easily find what you are looking for.
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A
Rating: 1 out of 5
Sending anything. This allows the company to collect several orders before getting the right model.
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Response from clip-zip.com
Hello,
We do not understand your comment.
We have shipped the ordered products with each order.
If the customer receives the wrong slider by mistake, we replace it at our expense.
Please provide more explanations on this rating and this comment which are not justified.
Best regards
We do not understand your comment.
We have shipped the ordered products with each order.
If the customer receives the wrong slider by mistake, we replace it at our expense.
Please provide more explanations on this rating and this comment which are not justified.
Best regards
A
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 4 out of 5
Perfect, I was able to repair my broken zipper.
However, I find it unfortunate to pay shipping costs twice for 2 clips received in the same package. It really doesn't weigh much....
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However, I find it unfortunate to pay shipping costs twice for 2 clips received in the same package. It really doesn't weigh much....
A
Rating: 4 out of 5
Always a little problem with the measurements
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A
Rating: 4 out of 5
The site is very well made, with all the info to choose your slider, without making mistakes
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A
Rating: 4 out of 5
Fast delivery but very high prices!
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A
Rating: 4 out of 5
No problem despite Covid
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A
Rating: 4 out of 5
fast delivery so appreciated
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A
Rating: 4 out of 5
Practical site and easy to use. Perfect
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A
Rating: 4 out of 5
the site is clear
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