The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
The recommended size does not match. I followed the chart to find the right size for your closure sleeve. But the sleeve is too small! I am very disappointed with the service. Since the shipping costs for a return are not refunded! I do not recommend.
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Response from clip-zip.com
Hello,
After checking with you by phone and after consulting photos of your closure, I confirm that it is indeed the right size! The stops you have are double, that is why they are larger than the single stops, but the size is still correct, you can install them and it will work well.
Regarding return shipping costs, indeed we do not refund them, we are a small French company, we cannot afford to refund the shipping costs of every customer who requests a return. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2020
Ease of navigation on the site, quick response during exchanges and serious after-sales service. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2020
Order arrived well. Compliant with the request
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2020
Fast and easy to use...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2020
good quality product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2020
just a little difficult to find the right slider
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2020
Magical zipper slider product.
Delivery time very correct. And especially super after-sales service (exchange after my mistake on size)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2020
Great principle!!!
Not enough explanations to set it up!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2020
the site is very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/08/2020
Announced delay under 24h even with a Colissimo invoice delivery.... Order on 24/08 at 4 PM and still not delivered on 27/08!!!
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Response from clip-zip.com
Hello,
Indeed after checking the delivery tracking the package was delivered in 3 days instead of 2 days... We are sorry we depend on La Poste for the delivery of all our shipments.
They no longer guarantee the usual delivery times due to Covid19.
Since the deadlines were not respected we will refund you half of the shipping costs.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2020
Nothing to say
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2020
After buying a product of the wrong size at a supermarket, I followed the website guide to purchase another model just as ineffective for repairing the zipper of my jeans.
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Response from clip-zip.com
Hello, If you need help finding the right reference you can send us a photo of the zipper by email at [email protected] Don't hesitate to contact us if needed. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2020
The clip&zip choice grid is not reliable. I had to return the parts that did not fit the backpack. The package arrived in my absence. When I tested it, the 15-day return period had passed. I still returned the lot. I am still waiting for news from them.
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Response from clip-zip.com
Hello, We indeed have a 15-day return period for products but we are flexible on exchanges, we understand that the deadline is short and sometimes deliveries are delayed. So we allow exchanges even after 15 days. However, we are surprised by your comment on 06/08 as we refunded your order on 30/06 when we received the sliders. You can therefore order the good sliders, your return request was indeed processed. If you have any questions you can write to us at [email protected] Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2020
Good site, but I had a bit of trouble finding the right size for the zip.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2020
Ergonomic and easy to use site. Spot on video tutorials.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
well received my product, within the deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2020
it's not easy to find the right size of zip, but the site remains quite clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2020
I removed one star because of the unfinished messages I received and the spam aspect to give our opinion immediately after the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
Very easy to assemble, the clip loop could be thicker.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2020
The site is clear, you can easily find what you are looking for.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/05/2020
Sending anything. This allows the company to collect several orders before getting the right model.
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Response from clip-zip.com
Hello,
We do not understand your comment.
We have shipped the ordered products with each order.
If the customer receives the wrong slider by mistake, we replace it at our expense.
Please provide more explanations on this rating and this comment which are not justified.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2020
Good, no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
Perfect, I was able to repair my broken zipper.
However, I find it unfortunate to pay shipping costs twice for 2 clips received in the same package. It really doesn't weigh much....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2020
Always a little problem with the measurements
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2020
The site is very well made, with all the info to choose your slider, without making mistakes
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2020
Fast delivery but very high prices!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2020
No problem despite Covid
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2020
fast delivery so appreciated
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
Practical site and easy to use. Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2020
the site is clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
Masks conform to the description but delivery a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2020
Well-made site, very useful products. It is just delicate to know how to choose the right zip
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2020
high shipping cost ....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2020
The site is nice and clear. Order processed quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2020
Functional site, very fast delivery but complicated to select the right zip
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2020
fast shipping. Good quality. Rough finishes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2020
The order is simple and well guided.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
good overall
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
Products conform to the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2020
Product that prevents throwing away the garment with a broken zipper. It is a pity not to offer a product sample to facilitate the sliders for testing before purchase.
Otherwise, very easy to use. The United remains expensive however.
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