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A
Rating: 1 out of 5
I requested a return due to an order error, and I can't get a response from customer service on the procedure to follow.
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Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 165 published reviews
Summary of reviews
The store consistently delivers practical, easy-to-use zipper repair solutions that extend the life of items, with many customers noting quick, reliable delivery and clear instructions that aid installation. Positive experiences highlight accurate product descriptions, straightforward setup, and useful guidance that helps customers select the right slider and complete repairs efficiently. The service is described as fast and dependable, with responsive delivery and smooth ordering processes that support a hassle-free shopping experience. Overall, customers praise the site's usability, helpful product range, and reliable shipping that enables successful zipper repairs.
Reviews 1 and 4 stars
Reset filtersC
Rating: 1 out of 5
It's expensive and it doesn't work
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B
Rating: 4 out of 5
Very good
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F
Rating: 4 out of 5
Slider is very good
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B
Rating: 1 out of 5
Unnecessary purchase. The zipper slider does not work.
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S
Rating: 1 out of 5
No possibility of exchange in case of order error, just refunds and you have to reorder again. However, they only partially refund without justification, you have to claim to finally get a full refund. Not simple and not correct.
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N
Rating: 1 out of 5
I bought two clip&zip pull tabs, the first one broke when I tried to open it to attach it to my jacket, the second one I managed to attach but after a few uses my zipper wouldn't close again, and the pull tab got stuck on the wrong side... so I had to reopen it to reattach it and since then it doesn't work at all (it doesn't close enough and ended up disassembling itself...). I also contacted customer service after the first broken piece and 3 weeks later and a follow-up, I still have no new piece or news at all.
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J
Rating: 4 out of 5
Very good
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D
Rating: 4 out of 5
Hello, very satisfied with the technology. I was able to save a jacket that I cared about. However, it is a pity that you cannot change the look of the pull tab which is very ugly. Perhaps consider as an option pull tabs that clip onto the existing one.
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F
Rating: 4 out of 5
Works very well and my ski jacket is usable again (Eider wanted 100€ to change everything). One little star less because the slider has a small spike that is not pleasant and pokes a bit.
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Y
Rating: 1 out of 5
Good evening, I still haven't received my order.
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E
Rating: 4 out of 5
Good site with clear indications regarding the choice of these closures
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S
Rating: 4 out of 5
explanatory quite effective for searching for the right item
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E
Rating: 4 out of 5
The product met my expectations but 10 bucks for plastic is still expensive paid
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M
Rating: 4 out of 5
I did not receive my order, I sent an email, I did not get a response. I am waiting
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F
Rating: 4 out of 5
Fast delivery and product as described. I only gave 4 stars because I find it too short and it hurts the finger due to its locking system.
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A
Rating: 1 out of 5
I have not received the order
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E
Rating: 4 out of 5
It has all been easy and fast. Regards
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J
Rating: 1 out of 5
Very disappointing. Because the slider being put on, it cannot close the zipper. Yet I ordered and received the right size?
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P
Rating: 1 out of 5
Despite the reference prose on my broken zip, the purchased zip does not fit and breaks when trying to install it. Refund refused. Disappointed
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P
Rating: 1 out of 5
I used it correctly only once .... now the zipper doesn't work anymore ... very very disappointed to have spent more than 12 € for this result
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N
Rating: 1 out of 5
I bought a slider 8, it didn't work on my client's garment
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M
Rating: 4 out of 5
Very satisfied with my purchase
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W
Rating: 4 out of 5
PRACTICAL
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S
Rating: 4 out of 5
The clip-zip works well, but it was difficult to remove the old one. I find you should be more precise about what kind of tweezers to use: show a larger photo on your site.
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B
Rating: 1 out of 5
this is not the right one
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D
Rating: 4 out of 5
Immediate refund and recommended item, received quickly
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M
Rating: 1 out of 5
The after-sales service is non-existent.
After a phone call and two emails, I am still waiting for a concrete response.
Yet my phone contact gave me the impression that my request had been taken into account.
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After a phone call and two emails, I am still waiting for a concrete response.
Yet my phone contact gave me the impression that my request had been taken into account.
Response from clip-zip.com
Hello, We are sorry that your experience with our after-sales service was not good. We have checked and your request has normally been taken into account, with the resending of a new product. Best regards. The clip-zip team
C
Rating: 1 out of 5
Impossible to install in a durable way
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Response from clip-zip.com
Hello, Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties with our products. Your feedback is valuable and we would like to understand more about what may have happened to help you better. Please feel free to contact us directly. Best regards. The clip-zip team
F
Rating: 1 out of 5
Hello, clip placed on a Levis jeans, and well it doesn't work!!!!!!
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N
Rating: 4 out of 5
very good idea
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M
Rating: 1 out of 5
30 seconds broken!
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Response from clip-zip.com
Hello, We are sorry to hear that your product encountered a problem so quickly. Your satisfaction is our priority and we thank you for sharing your experience. Customer service has offered you a replacement solution, please feel free to get back to us to find a solution. Best regards. The clip-zip team
N
Rating: 1 out of 5
Not the right size and difficulties in returning for a refund
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Response from clip-zip.com
Hello, We are truly sorry to hear that you encountered difficulties with the size of your item and the return process. Your feedback is valuable, and we take it into account to improve our services. Please feel free to contact our team to assist you with your return process. Best regards. The clip-zip team
J
Rating: 4 out of 5
Nothing to report
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J
Rating: 4 out of 5
Interesting
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J
Rating: 4 out of 5
Slider changed in 5
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D
Rating: 1 out of 5
Impossible to choose the right size after 2 attempts I gave up
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Response from clip-zip.com
Hello, We are sorry to hear that your experience with our sizes has not been satisfactory. Please feel free to contact us to discuss your issue and find a solution that will suit you better. Thank you for your feedback. The clip-zip team
C
Rating: 1 out of 5
The ordered sleeve was of poor quality and broke when it was crimped.
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Response from clip-zip.com
Hello, We are sincerely sorry to hear that you encountered a problem with the sleeve you ordered. Your feedback is very important to us, and we want to improve. If you would like to discuss your experience or find a solution together, please feel free to contact us. Best regards. The clip-zip team
M
Rating: 4 out of 5
My order meets my expectations
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J
Rating: 4 out of 5
Apart from a delivery problem by the post, as usual, it seems to be working well for now
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