The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Fast shipping but the product leaves something to be desired.
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Response from clip-zip.com
Hello,
We are surprised by your comment.
Our sliders are made of zinc alloy, they fit 95% of closures.
Can you tell us what did not convince you?
If the chosen slider does not fit your type of closure, do not hesitate to contact us for an exchange.
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2020
First order unsuitable (half at fault, size search scale imprecise, plan to have a caliper)
Second order, one slider out of two defective
Shipping costs refunded as agreed
Problem contacting you by phone
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2020
Order received quickly and compliant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2020
I made a first order a year ago. The product (zipper attachment) broke so I made another order specifying my problem. No one contacted me to ask for explanations. So yes, it's not a fortune but if every year I have to invest 10€, it will get expensive in the end.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2020
Despite a tracked letter, I had to wait more than ten days to receive the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2020
the videos are always flattering but the actual use is much less
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2020
Complicated to find the right model
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2020
The clip did not fit even though the size of the zipper is indeed the one I had identified. As for the slider, it crushed when I applied pressure with pliers to crimp it. I must not have the knack but in any case, that's 25 € lost.
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Response from clip-zip.com
Hello,
Regarding the size of the slider or the sleeve box we can help you if you have a photo of the zipper: [email protected]
However, the damaged slider cannot be replaced as it is strongly discouraged to use pliers to close the slider, it is closed with fingers with a little pressure and if the size is correct that is enough. Pliers deform the slider and also damage the teeth of the zipper.
If you need help finding the right reference you can send us a photo of the zipper by email.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2020
Rather effective
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2020
Order, delivery nothing to complain about except that the videos presented to show how to set up the slider are not very demonstrative.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/05/2020
Does not work
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Response from clip-zip.com
Hello,
It may be a reference error?
Please feel free to send us a photo by email of the zipper, we can guide you to the right slider: [email protected]
You can exchange it for the correct reference
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2020
Very good communication.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
the product does not work
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Response from clip-zip.com
Hello,
Do not hesitate to contact us if you need help finding the right slider: [email protected]
You can also send photos of the closure to be repaired and we will guide you to the right slider.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2020
Assembly instructions are really not satisfactory and I wonder how I will set it up
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Response from clip-zip.com
Hello,
Do not hesitate to contact us by email or phone if you need help with the installation.
We have many videos, tutorials, and tips on the site that can also help you.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/06/2020
Hello, it's not great, big problem to make it hold despite buying the same item twice, so I'm changing the closure and incurring more costs
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Response from clip-zip.com
Hello,
It is true that installing a casing and a sleeve at first can be a bit difficult.
The best is to test on a garment that you no longer use by taking several units of casing and sleeve.
The smaller and thinner the pieces are, the more they will tend to deform quickly.
The trick is to crimp little by little without forcing too hard at the beginning.
We are sorry that your repair was not successful with the replacement casing and sleeve.
We remain available if needed, do not hesitate.
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2020
it's good but I would have preferred to be offered a higher-end model the tab is really light
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/05/2020
Site and delivery correct but the product does not match what I hoped for.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2020
Fast shipping, good quality items but the slider I ordered works very poorly even though I followed the selection criteria. Unusable on my zipper, very difficult to pull up... moreover, on a small slider, the grip is difficult and hurts the finger... disappointed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/04/2020
Terrible, it doesn't work!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2020
Too big.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2020
rather good even if the product is not very easy to choose so I took several
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/03/2020
Delivery: the post is responsible, first delivery received 13 days after the order.
In the meantime, you sent me another one, which I also received, you told me to return it? Although the size is too big for a zipper and apparently it's the smallest! It can still be useful, I am willing to pay for the 2nd one at €6.25
Let me know how by credit card or a check?
Best regards Guy G.
The material looks good but not tested!
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Response from clip-zip.com
Hello,
Your review concerns a request to customer service, we invite you to contact us by email for this request: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2020
average
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/03/2020
standard
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/03/2020
The size of the zipper was not the right one despite comparing with the size guide.
I returned it and requested an exchange.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2020
Visual not practical.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2020
The description of the items seems insufficient to me
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/02/2020
Money thrown away it does not work and a broken slider
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Response from clip-zip.com
Hello,
Do not hesitate to contact us by email with more details: [email protected]
We will be able to help you.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
I ordered 2 black sliders for plastic zippers and a stop box / sleeve. Order placed very easily and shipped quickly. Everything was indeed delivered very quickly but does not meet my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2020
Correct delivery, but does not work with nylon zippers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2020
Apart from the very convoluted order writing, the quick processing of this order and the delivery of the product seemed very efficient to me.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/02/2020
Expensive products that do not work
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Response from clip-zip.com
Hello, If the received products do not suit you, you can return them and request a refund within 15 days. The return procedure is on our site www.clip-zip.com Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2020
Not good because on screen it looks bigger so couldn't use it
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Response from clip-zip.com
Hello, If the product received is not suitable, you can exchange it within 15 days. Here is the procedure: https://www.clip-zip.com/fr/page/livraison-retour-produit If you need help finding the right slider, you can send us photos of your zipper by email at [email protected] Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2020
Ordered well received. No issues
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2020
The stop I ordered does not fit, too bad that at the time of the order there are no dimensions of the stop.
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Response from clip-zip.com
Hello,
All dimensions regarding repair products for closures are listed on each product page. We are surprised that you did not find them.
If you need help or information for choosing a product, do not hesitate to contact us at 03.55.87.06.67 or by email at [email protected] before placing your order.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2020
Does not correspond to what I wanted
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2020
Yes OK
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2020
Bought three times and unfortunately the experience is effective only once out of three. Product a bit expensive for the quality and especially a customer service lagging behind what is currently done.
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Response from clip-zip.com
Hello,
Have you checked with our customer service for the choice of sliders? It may be a reference problem or defective slider. We are here to help you.
Regarding customer service, we do our best to respond to all requests as quickly as possible; when we receive your exchange request, the product is sent the same day.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2020
The principle is perfect just like the sending and receiving, but on the site, it's difficult for a novice to choose the right size and type! You order a bit blindly, I find.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/01/2020
Tool provided to open the broken zip and zip that breaks during handling to lock it after installation. So, I will not order this product again.
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Response from clip-zip.com
Hello, If the slider breaks during installation, it is defective, and we replace defective products. You can contact customer service to receive a new one.
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