Customer reviews of clip-zip.com

9,1 /10

Based on 13 109 published reviews

5 10k 77% 4 1 681 13% 3 569 4% 2 290 2% 1 538 4%

Summary of reviews

The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.

Reviews 2 and 3 stars

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Acheteur Vérifié

Published on 16/03/2018 à 13h38 following a purchase from 10/03/2018

product not effective. could not repair. I lost 13 €

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Acheteur Vérifié

Published on 11/03/2018 à 22h09 following a purchase from 26/02/2018

too much waiting time to receive the order; measurements that do not match

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Response from clip-zip.com Published on 12/03/2018

Hello,
You can contact customer service to find the slider that corresponds.
Here is the email address: [email protected]

Acheteur Vérifié

Published on 11/03/2018 à 14h48 following a purchase from 06/03/2018

Disappointed with the ordered products: one broke and the other is difficult to use....

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Acheteur Vérifié

Published on 09/03/2018 à 14h47 following a purchase from 04/03/2018

Not everything is great

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Acheteur Vérifié

Published on 06/03/2018 à 18h36 following a purchase from 28/02/2018

I can't get a refund for my two orders.
My zippers are mounted upside down. ********** thank you

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Response from clip-zip.com Published on 07/03/2018

Hello Frédéric,
We will do what is necessary for your request to be processed as soon as possible.
You will be contacted soon by Zlideon's customer service.
See you soon!

Acheteur Vérifié

Published on 04/03/2018 à 18h12 following a purchase from 26/02/2018

The site is very well done but the measurements it explains to take to choose your slider are not precise, so mine is too big, thus 13€ wasted

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Response from clip-zip.com Published on 05/03/2018

Hello,
Exchanges are possible. Here is the link to request an exchange: https://www.boutique-zlideon.fr/content/11-retourner-un-produit

Acheteur Vérifié

Published on 04/03/2018 à 09h29 following a purchase from 26/02/2018

Quite complex..

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Acheteur Vérifié

Published on 03/03/2018 à 16h14 following a purchase from 21/02/2018

the product broke as soon as I tried to put it in place (sleeve size 5)

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Acheteur Vérifié

Published on 02/03/2018 à 15h30 following a purchase from 25/02/2018

I was not able to repair the zipper and will have to entrust the work to a professional.

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Acheteur Vérifié

Published on 28/02/2018 à 10h53 following a purchase from 22/02/2018

Interesting site, fast delivery

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Acheteur Vérifié

Published on 26/02/2018 à 12h49 following a purchase from 21/02/2018

I thought I had requested the sleeve case in black, I received it in white

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Acheteur Vérifié

Published on 25/02/2018 à 17h07 following a purchase from 20/02/2018

I followed the process to choose the product but unfortunately the zip does not fit my jacket. Waiting to make a return.

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Acheteur Vérifié

Published on 21/02/2018 à 17h48 following a purchase from 30/01/2018

NO COMMENT

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Response from clip-zip.com Published on 22/02/2018

Hello Laurent,
Can you give us more details?
What did not satisfy you about the purchased product?
Do not hesitate to contact our customer service: [email protected]
We will provide you with all the necessary help for your needs.
See you soon!

Acheteur Vérifié

Published on 20/02/2018 à 13h55 following a purchase from 15/02/2018

Good site but difficult to make a good choice of product width

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Response from clip-zip.com Published on 20/02/2018

Hello,
If you encounter difficulties on our site, do not hesitate to contact us: [email protected]
Best regards,

Acheteur Vérifié

Published on 20/02/2018 à 12h29 following a purchase from 15/02/2018

THE SITE IS GOOD BUT IT'S A SHAME THAT RETURNS OF PRODUCTS ARE AT OUR EXPENSE IF IT DOESN'T SUIT.

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Response from clip-zip.com Published on 21/02/2018

Hello,
Return shipping costs are at your expense only for sending to our store. Generally, items never weigh more than 50g and you can send them as a letter.
We exchange your item and deliver it to you for free, and if there is a price difference between the previous item and the new one, we will refund you that difference!
See you soon!

Acheteur Vérifié

Published on 12/02/2018 à 16h15 following a purchase from 07/02/2018

I ordered 2 sliders and the smallest one broke

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Acheteur Vérifié

Published on 02/02/2018 à 17h55 following a purchase from 26/01/2018

Item conforms to the order, but the shipping cost of 1.90€ for a stamped envelope at 0.75€ is hard to accept.

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Acheteur Vérifié

Published on 31/01/2018 à 14h46 following a purchase from 20/01/2018

Random slider choice...

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Acheteur Vérifié

Published on 29/01/2018 à 14h44 following a purchase from 18/01/2018

It's an experience that can be okay but the product doesn't work

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Response from clip-zip.com Published on 30/01/2018

Hello, can you give us more details so we can help you? What exactly is not working? Did you choose your slider according to the type of mesh of the zipper? Don't hesitate to contact us, we will help you find the right item so you can repair your zipper in no time! If you wish, send us a photo by email of the zipper to be repaired. See you soon!

Acheteur Vérifié

Published on 27/01/2018 à 16h54 following a purchase from 07/01/2018

I had a delay problem. But I sent an email and they always replied. Thank you.

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Acheteur Vérifié

Published on 21/01/2018 à 13h07 following a purchase from 16/01/2018

Not easy to find the right size and the right model of zipper, despite the rather well-made explanations!

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Acheteur Vérifié

Published on 21/01/2018 à 12h21 following a purchase from 13/01/2018

Gadgets that do not work

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Acheteur Vérifié

Published on 16/01/2018 à 23h10 following a purchase from 10/01/2018

The choice is not very simple for the size to order.
The proposed tool is difficult to print at size 1

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Acheteur Vérifié

Published on 15/01/2018 à 17h57 following a purchase from 05/01/2018

I ordered while paying very close attention to the measurement... result it does not match.. Anyway an unnecessary expense

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Response from clip-zip.com Published on 17/01/2018

Hello,
Do not hesitate to contact customer service at this email address: [email protected], who can help you find the right cursor.

Acheteur Vérifié

Published on 14/01/2018 à 19h32 following a purchase from 09/01/2018

hello, not easy to choose the right zip. It would be good to put photos for each zipper. When I made the first order I made a mistake and it's a shame. The password recovery system is a bit tedious.
Otherwise when you find the right zip the repair is easy

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Acheteur Vérifié

Published on 13/01/2018 à 16h12 following a purchase from 05/01/2018

Cursor too large, the indicated measurements were not clear... I ordered a smaller one

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Response from clip-zip.com Published on 31/01/2018

Hello,
We try to provide all the necessary information on our website, we even put a reference card that can be printed and is in real size so that customers can orient themselves in their choice of cursor.
If despite everything the choice becomes complicated we always advise sending an email with a photo of the zipper to be repaired and the exact measurements of its teeth.
We hope to see you again soon for a new order!
Do not hesitate to contact us for any questions regarding the sliders or boxes/handles.
See you soon.

Acheteur Vérifié

Published on 12/01/2018 à 12h32 following a purchase from 06/01/2018

The principle and product are interesting. However, following the instructions to order the product, the received product is too small.
I therefore decided to go to a dealer mentioned on the site. Already their address is different (atout fil paris 12) and moreover they do not have these products

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Acheteur Vérifié

Published on 10/01/2018 à 19h41 following a purchase from 21/12/2017

I only received part of the paid order, I left a message and received no response

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Response from clip-zip.com Published on 15/01/2018

Hello,
Were you able to reach customer service? Here is the email address [email protected], feel free to call us at 03.55.87.06.67.
Best regards,

Acheteur Vérifié

Published on 09/01/2018 à 18h28 following a purchase from 19/12/2017

My order was a week late and the ordered item (size selected referring to the site's recommendations) did not match what I wanted.

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Response from clip-zip.com Published on 15/01/2018

Hello,
Were you able to request an exchange for the item that was not right? Don't hesitate to ask our customer service for advice, they can help you find the product you need.

Acheteur Vérifié

Published on 09/01/2018 à 09h41 following a purchase from 19/12/2017

While I have not received my order despite various messages asking if it can be sent to another address

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Acheteur Vérifié

Published on 08/01/2018 à 13h56 following a purchase from 28/12/2017

Not enough information about the product, not enough details on the installation of the zipper. Result not used, returned in the lost delivery pouch 18€ I had not ordered the stop at the bottom of the coat. It's my fault. Too bad

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Acheteur Vérifié

Published on 07/01/2018 à 13h47 following a purchase from 22/12/2017

Still nothing received order placed more than two weeks ago....

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Acheteur Vérifié

Published on 06/01/2018 à 18h31 following a purchase from 09/12/2017

the product received does not fit, it is certainly too small, the slider is too difficult to slide on the zipper

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Acheteur Vérifié

Published on 06/01/2018 à 13h58 following a purchase from 25/12/2017

The advice for measuring the slider size is incorrect, I followed the recommended steps point by point and it turns out that the slider is way too small. I am very disappointed

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Acheteur Vérifié

Published on 06/01/2018 à 13h22 following a purchase from 23/12/2017

disappointed by the delivery that took way too long order on 23/12/17 received on 6/01/18 I call and they tell me holidays not for payment

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Acheteur Vérifié

Published on 02/01/2018 à 23h02 following a purchase from 16/12/2017

A bit disappointed, the price paid is high for the products received

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Acheteur Vérifié

Published on 24/12/2017 à 13h07 following a purchase from 19/12/2017

Very hard to order the right size I didn't take the right one I don't know if I can return it

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Acheteur Vérifié

Published on 23/12/2017 à 16h01 following a purchase from 18/12/2017

not received the order to this day.

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Acheteur Vérifié

Published on 23/12/2017 à 09h46 following a purchase from 10/12/2017

Fast delivery and correct response to the customer service request.

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Acheteur Vérifié

Published on 22/12/2017 à 23h29 following a purchase from 09/12/2017

....

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