The store consistently delivers practical, easy-to-use zipper repair solutions that extend the life of items, with many customers noting quick, reliable delivery and clear instructions that aid installation. Positive experiences highlight accurate product descriptions, straightforward setup, and useful guidance that helps customers select the right slider and complete repairs efficiently. The service is described as fast and dependable, with responsive delivery and smooth ordering processes that support a hassle-free shopping experience. Overall, customers praise the site's usability, helpful product range, and reliable shipping that enables successful zipper repairs.
I would like to send you this note which is not a criticism but just an observation, despite your advice and the precautions taken I am troubled by the idea that the slider is not compatible with my jacket even though it is the same reference, everything is in place well aligned but it does not slide to close between the two rails it seems that the guide at the front is too big, I don't know what to do. I await your response. Best regards.
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Robert N.
Rating: 3 out of 5
following a purchase from 19/01/2025
Long delay between order and receipt.
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Wanda T.
Rating: 2 out of 5
following a purchase from 03/02/2025
Delivery times not controlled, items shipped on 04/02 received on 19/02, explanations provided social movements duration indefinite in Belgium? then distribution error.
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Frederic C.
Rating: 2 out of 5
following a purchase from 22/01/2025
Hello, I received my order but despite a promo code, I am asked to pay an additional €5 while it was just an exchange, so yes, I am disappointed.
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Response from clip-zip.com
Hello, The price varies depending on the slider model: there is indeed a difference of €4.8 between the smallest model and the largest model. If the price difference cannot be explained this way, please feel free to contact us by email to determine the reason and check if it is justified or not. Best regards, The Clip&Zip team.
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Annie M.
Rating: 2 out of 5
following a purchase from 25/01/2025
Although I respected the indicated dimensions, it does not correspond at all.
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Response from clip-zip.com
Hello, do not hesitate to contact us by email, with customer service, to find a solution to your problem, we would be happy to help you repair your product. Best regards, The Cli&Zip team.
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Pierre P.
Rating: 2 out of 5
following a purchase from 30/01/2025
missed this time, unusable down jacket
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Jean Pierre P.
Rating: 3 out of 5
following a purchase from 04/01/2025
my order wish was not satisfied
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Daniel S.
Rating: 3 out of 5
following a purchase from 20/01/2025
Information too long to inform about a stock shortage (I had to follow up) and delivery time from the post is also too long. Otherwise, the product is correct and meets my needs.
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Valérie D.
Rating: 2 out of 5
following a purchase from 28/01/2025
Good responsiveness in providing me with information on the model to choose, however I could not install the part in front of the cart and while tightening it with a clamp it broke. So, here I am back to square one. So, purchase for nothing in the end and relatively expensive too.
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Claudia B.
Rating: 3 out of 5
following a purchase from 25/01/2025
Good service and instruction to measure, fast delivery but the zipper doesn't work. So an expensive trial.....
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Jean Luc M.
Rating: 2 out of 5
following a purchase from 27/01/2025
On parka impossible to raise
The zipper
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Response from clip-zip.com
Hello, It may be that the chosen model does not fit your zipper. Please feel free to contact us by email, we will be happy to advise you on the most suitable model. Best regards, The Clip&Zip team
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Annelies B.
Rating: 2 out of 5
following a purchase from 07/01/2025
Customer service has not responded for a week. I complained about the product because it did not fit. After two follow-ups, the same product was sent back to me, with a return label. For that, the second star. I wrote to customer service again and asked for a solution. No response. I have now accepted that the purchase was a waste of time and money. Even this survey, why am I being contacted in French, I do not speak French. I had to translate the questions with Google Translate. The picture below shows that I was indeed sent the wrong product twice.
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Guy D.
Rating: 2 out of 5
following a purchase from 22/01/2025
My item did not arrive quickly. I returned it for an exchange. I called 3 days ago. I was told it had arrived and would be processed as a priority. Since then, no news. I had requested an exchange, and I was told it was not possible because I had put the references of my new item inside. I would first get a credit note and I would have to reorder the item. To get it in 48 hours, they ask for 11 euros in shipping fees. That's huge.
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Laurent P.
Rating: 2 out of 5
following a purchase from 20/01/2025
Although the reception was quick, the quality of the product is mediocre, impossible to install. So I do not recommend
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Nicolas M.
Rating: 3 out of 5
following a purchase from 05/01/2025
The idea of replacing the slider is good, but for a waterproof zipper (plasticized with return flaps) it does not work because it is too thick; in this case, you need to call a sewing workshop. Thank you anyway, the refund was accepted.
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Andre B.
Rating: 2 out of 5
following a purchase from 25/12/2024
Clips well but does not close at all...
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Rafel V.
Rating: 3 out of 5
following a purchase from 08/01/2025
The zipper I ordered did not work and they did not provide any solution.
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Yvon G.
Rating: 3 out of 5
following a purchase from 12/01/2025
Difficult to know which size of zipper to choose, I chose the wrong size even though you can return it for exchange, with shipping costs and the price of the item not advantageous
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Laurent T.
Rating: 3 out of 5
following a purchase from 08/01/2025
The measurement is not correct, I think the measuring process may not be clear enough.
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Michael R.
Rating: 3 out of 5
following a purchase from 30/12/2024
slider not compatible with the jacket to be repaired, (brand gornaya).
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Pascal R.
Rating: 3 out of 5
following a purchase from 26/12/2024
Difficult to open the slider before installation. The small tool provided did not hold up, too soft.
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Patrick C.
Rating: 3 out of 5
following a purchase from 15/12/2024
I am a bit frustrated because I couldn't install the zipper, previously on a different item I had succeeded very well and that's why I came back to clip-zip! I will contact customer service because one of the two zippers broke during installation.
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Michel D.
Rating: 3 out of 5
following a purchase from 14/12/2024
Not functional, and unable to fulfill my order, I would not recommend
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Mario T.
Rating: 2 out of 5
following a purchase from 11/12/2024
Products sold order confirmed
And two days later
Products not available no delivery date
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R B.
Rating: 3 out of 5
following a purchase from 23/11/2024
Good at first, but for a week the zipper has been a bit difficult, you have to hold firmly at the bottom to close the zipper
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R B.
Rating: 3 out of 5
following a purchase from 23/11/2024
Good at first, but for a week the zipper has been a bit difficult, you have to hold firmly at the bottom to close the zipper
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R S.
Rating: 2 out of 5
following a purchase from 22/11/2024
Delivery quite long
Quality not great, the slider broke after 4 days of use
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R S.
Rating: 2 out of 5
following a purchase from 22/11/2024
Delivery quite long
Quality not great, the slider broke after 4 days of use
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Patrick L.
Rating: 2 out of 5
following a purchase from 30/11/2024
Product meets expectations
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Jean Claude A.
Rating: 3 out of 5
following a purchase from 03/12/2024
I notice that the photos accompanying the items are sometimes misleading.
A bag is shown with 2 units, but in fact, the price corresponds to one unit.
A bit expensive in my opinion.
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Rainer P.
Rating: 3 out of 5
following a purchase from 02/12/2024
A simple question by email... a simple answer.
No response at all from you. The explanation you thought you had answered my question shows that there is still some potential in the organization.
Customer loyalty is built through relationships - and for that, you need to respond to emails.
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G M.
Rating: 3 out of 5
following a purchase from 26/11/2024
Hello, it is difficult to find the right model, I am not sure that the larger size will fit, the manufacturing is so different I hesitate to order another series. Good evening
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G M.
Rating: 3 out of 5
following a purchase from 26/11/2024
Hello, it is difficult to find the right model, I am not sure that the larger size will fit, the manufacturing is so different I hesitate to order another series. Good evening
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P P.
Rating: 3 out of 5
following a purchase from 25/11/2024
the received zippers are not the right ones, no dimension precision before the order so the zipper is too small
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P P.
Rating: 3 out of 5
following a purchase from 25/11/2024
the zips received are not the right ones, no dimension precision before the order so the zip is too small
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C C.
Rating: 3 out of 5
following a purchase from 07/11/2024
lack of details on the types of zip hooks
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C C.
Rating: 3 out of 5
following a purchase from 07/11/2024
lack of details on the types of zip hooks
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J T.
Rating: 3 out of 5
following a purchase from 03/11/2024
This is my third order with Clip-zip but this time the clip does not stay closed. I didn't take the time to return it.
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J T.
Rating: 3 out of 5
following a purchase from 03/11/2024
This is my third order with Clip-zip but this time the clip does not stay closed. I didn't take the time to return it.
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A L.
Rating: 3 out of 5
following a purchase from 21/11/2024
The zipper is a bit tight...
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