The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
It is more than unpleasant to order products on the site and barely after payment is completed (order validation, order, etc....) receive an email indicating out of stock without specifying which product thus delaying delivery. I immediately called customer service to possibly cancel my order (another site offered the same products): My contact person informed me that the main part of my order was in stock and would ship the next day. The next day, an email from customer service telling me there was a misunderstanding during our phone communication. When there is a stock shortage, they wait to receive the product to send everything. But (good point for them) he offered to send me the zips exceptionally or to accept to wait. I requested the shipment which I received the next day so 4 days after the order which is very good as a delay.
What is abnormal is to leave online products that they no longer have and not to inform the customer at the time of the order. Too bad.
Maybe one day I will receive the gel?
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Response from clip-zip.com
Hello,
We are sorry for the inconvenience caused.
Indeed normally an incomplete order cannot leave the store.
We made an exception for your order because it contained many sliders that we could ship immediately. During your call to the store, you asked us if the 5B were available and indeed they were, but you did not mention the gel that is why there was a misunderstanding.
We decided to make a commercial gesture for this product, you received an email giving you more information.
We remain at your disposal if needed.
The Zlideon customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2018
The delivery was fast. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2018
fast and careful shipping
but I ordered two sliders for a spiral closure of a bag and neither of them work. the slider moves but the closure does not close.
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Response from clip-zip.com
Hello,
We invite you to request an exchange from customer service: [email protected]
You can attach photos of the closures you wish to repair to receive help in choosing the right slider.
It may also be a manufacturing error of the product, if that is the case a replacement will be made free of charge.
Do not hesitate to contact us if needed.
The Zlideon Group.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2018
Concise and effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2018
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2018
effective and practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
The site itself is perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
I haven't tried the product yet, but the delivery is really very fast and the explanations on the site are very clear..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2018
Perfect, conforms to my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2018
good site and no problem getting informed advice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2018
Serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2018
Slider ordered and received within three days. Not knowing which slider to choose, I asked for advice by email by sending a photo and the response was very quick. The installation of the slider is very simple and fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2018
the size evaluation is not the easiest
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2018
site full of ideas, to consult
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2018
Well-designed site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2018
easy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2018
.....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2018
Clearly serious. Fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2018
Serious... Although it seemed to start off half well at first since just as I received the payment confirmation, another email arrived to inform me of a stock shortage, but the wait was not as long as that... (Fortunately I had another jacket to help me out)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2018
a bit of a delay between sending the order and receiving it (1 week)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2018
Good advice for choosing the elements, received on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2018
Order received quickly. And I find the ZIPs very practical. But I regret that there is not more information on the site to start the ZIPs that suit us. The dimensions given did not speak to me. It would be good to suggest on the site which closure the ZIP is for. (size, jacket, or vest, or pouch....)
Thank you
Very good site
Very good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2018
Very simple site easy to place an order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2018
Fast and efficient, to recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2018
Good explanation for choosing the necessary parts for repairing a zipper
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2018
No problem with the store but the material is too fragile
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2018
I am very happy with the contact and follow-up from my interlocutor, she did her best to help me find the slider that could correspond but unfortunately it does not work
I remain at your disposal to see if I can find a solution
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2018
The site is well done. I think it just needs a bit more examples for repairs. Not detailed enough for beginners...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2018
Impossible to print the template to determine which slider to choose for a replacement
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2018
Very clear explanations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2018
Site without problems
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2018
deadlines respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2018
fast and efficient service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2018
It works very well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2018
Fast and serious.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2018
Speed of delivery
When will the opening of the Champenoux store?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2018
Correct delivery, product very well described.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2018
Good but the delivery is a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2018
I easily found what I wanted and also very fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2018
No problem with the order and its tracking.
However, it would be wise to be able to print the ruler that comes with the slider for better measurement.
I made a first order and the slider was too small. Thanks to the ruler received with it, I was able to check and indeed I needed the larger size.
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Response from clip-zip.com
Hello Sophie,
Thank you for your message.
It is indeed possible to print the reference card you receive upon delivery of the product remotely. Here is the link:
https://www.boutique-zlideon.fr/content/10-carte-des-references-choisir-son-curseur-zlideon-en-toute-simplicite-
See you soon!
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