Customer reviews of Columbus Café

Trust Attestation
8,9 /10
Overall rating: 8,9 out of 10
Based on 197 published reviews
5 145 74% 4 20 10% 3 15 8% 2 7 4% 1 10 5%

Summary of reviews

Columbus Café consistently delivers fast and reliable service, with order dispatch and shipping described as quick, efficient, and well-packaged, and delivery often arriving in excellent condition. Customers highlight responsive and friendly customer service, with staff solutions and proactive help improving issues and providing added value like small gifts. The site experience is praised for clarity, ease of use, and smooth navigation, with a catalog that supports direct, convenient ordering and a reliable fulfillment process that many customers repeatedly rely on for restocking their favorites.

Reviews 1 and 2 stars

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Youna D.
Rating: 1 out of 5
following a purchase from 10/10/2025
Received box damaged, chocolate powder everywhere in the box
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Response from Columbus Café
Hello, We are sincerely sorry to learn that your order arrived in an unsatisfactory condition. This does not meet our quality standards, and we understand your disappointment. We invite you to contact us directly to resolve this issue as quickly as possible. [email protected] Best regards. The Columbus café team
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Ahlame C.
Rating: 1 out of 5
following a purchase from 12/06/2025
never received my drink
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Response from Columbus Café
Hello, We are sincerely sorry to hear that you did not receive your drink. Your experience is important to us and we would like to understand what happened in order to resolve this issue. Please feel free to contact us directly so we can assist you. Best regards. The Columbus Café team
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Gwladys S.
Rating: 1 out of 5
following a purchase from 12/06/2025
the delivery does not respect the product transmission chain
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Response from Columbus Café
Hello, We are sincerely sorry to hear that your delivery experience did not meet your expectations. Your feedback is valuable, and we take your comments very seriously to improve our services. Please feel free to contact us to discuss your experience further. Best regards. The Columbus Café team
C
Charlotte A.
Rating: 1 out of 5
following a purchase from 12/06/2025
Very disappointed, I only received part of my order, several items were missing or non-compliant and impossible to reach customer service!
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Response from Columbus Café
Hello, We are sorry to hear that your experience with our service did not meet your expectations. Your feedback is valuable, and we encourage you to contact us directly so that we can resolve this issue together. [email protected] Thank you for your understanding. The Columbus Café team
L
Laurent V.
Rating: 1 out of 5
following a purchase from 12/06/2025
I never received my order
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Response from Columbus Café
Hello, We are sorry to hear that you have not received your order. We understand how frustrating this can be and we want to help you resolve this issue. Could you please contact us directly via our customer service so that we can check the situation together? [email protected] Thank you for your understanding. The Columbus Café team columbuscafe.com
M
Marion R.
Rating: 2 out of 5
following a purchase from 12/05/2025
2 orders placed and complicated each time!
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Response from Columbus Café
Hello, We are sorry to hear that your experiences with our orders did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly to discuss your concerns in detail. [email protected] Best regards. The Columbus Café team
E
El Mehdi L.
Rating: 1 out of 5
following a purchase from 12/06/2025
TERRIBLE
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Response from Columbus Café
Hello, We are sincerely sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we would like to know more about the issues you encountered in order to improve our services. Please feel free to contact us directly to discuss. [email protected] Best regards. The Columbus Café team
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Abdelhadi B.
Rating: 1 out of 5
following a purchase from 12/06/2025
Bad experience
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Response from Columbus Café
Hello, We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us and allows us to improve our services. We hope to have the opportunity to offer you a better experience in the future. [email protected] Best regards. The Columbus Café team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/11/2022
Bad customer journey.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/11/2021
It is impossible to easily modify the delivery details on the site. No response when I send an email and no one answers the phone, on hold.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/10/2021
No contact with customer service, invoice malt done
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/09/2021
Even though my company's name was well noted at the delivery address, the company's name was not included on the Colissimo. Instead, they put my own name twice. The package arrived with difficulty. This is not serious.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/08/2021
I placed an order on August 3, I only received 2 items out of 4! I have been trying to contact customer service for 3 days and I have no response from them! Very very disappointed, I no longer intend to order from them!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/03/2021
Disappointed with the capsules, the intensity of the flavors is too weak. I find that the indicated blend does not necessarily reflect the taste, I will not repurchase
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2020
I was missing a box of 10 capsules upon delivery: it was a coffee I wanted to try... I am thus certain not to recommend it again, having not been able to test it even though I paid for it!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/09/2020
The order arrived quickly, however the flavored coffees are not great, they are very light, typical of the expression 'sock juice'. I do not recommend.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/06/2020
I had it delivered to my company's address to make it easier. But my company's name was not included on the package for delivery. I barely retrieved the package. So this is my first and last order. Too risky.
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