Columbus Café consistently delivers fast and reliable service, with order dispatch and shipping described as quick, efficient, and well-packaged, and delivery often arriving in excellent condition. Customers highlight responsive and friendly customer service, with staff solutions and proactive help improving issues and providing added value like small gifts. The site experience is praised for clarity, ease of use, and smooth navigation, with a catalog that supports direct, convenient ordering and a reliable fulfillment process that many customers repeatedly rely on for restocking their favorites.
Cup too small.. I wanted mugs but unfortunately couldn't find them on your site..
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Response from Columbus Café
Hello, Thank you for your feedback regarding the cups. We understand that their size did not meet your satisfaction, but it is indeed an espresso cup, and we are sorry that you did not find the mugs you were looking for. Please feel free to contact us for any questions or suggestions, we would be happy to assist you further. Best regards. The Columbus café team
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Sabine P.
Rating: 3 out of 5
following a purchase from 12/06/2025
Received chocolate chips all stuck together, it was visible that it was hot, maybe put them in bubble bags
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Response from Columbus Café
Hello, Thank you for taking the time to share your experience. We are sorry to hear that the chocolate chips were stuck together. Your suggestion to pack them in bubble bags is very relevant and will be taken into account. Please feel free to reach out to us for any other comments or questions. [email protected] Best regards. The Columbus Café team
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Marjorie B.
Rating: 3 out of 5
following a purchase from 12/06/2025
The chocolate bars arrived all melted in the package and customer service did not want to know anything. The bottle is nice and keeps things cool, however a few weeks after use it already leaks. I haven't used the rest yet so I can't give an opinion.
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Response from Columbus Café
Hello, We thank you for your comment and are sorry that your experience with the products did not meet your expectations. Your feedback is valuable, both regarding the delivery of the chocolate and the bottle, and we take it into account to improve your customer experience next time. We wish you a pleasant day, The Columbus Café & Co team
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Marion R.
Rating: 2 out of 5
following a purchase from 12/05/2025
2 orders placed and complicated each time!
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Response from Columbus Café
Hello, We are sorry to hear that your experiences with our orders did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly to discuss your concerns in detail. [email protected] Best regards. The Columbus Café team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2023
I'm tired of having to choose a favorite store every time I order remotely. Moreover, it's blocking. It's absurd.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2023
I had trouble placing the order, I had to take a subscription
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/11/2022
Bad customer journey.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2022
The website is good, no issues with navigation but the order tracking is not, for me, up to par: Having had a problem with my order that did not arrive on time, I first contacted customer service by email, without a response. I had to call customer service directly, who kindly resolved the issue with care.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2022
The automatic ordering system is deplorable. The coffee is good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2022
your site is complicated and again I find myself with an order that I did not see coming. It is probably not suitable for me.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/11/2021
It is impossible to easily modify the delivery details on the site. No response when I send an email and no one answers the phone, on hold.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2021
The capsules are not necessarily very easy to find the first time you go to the site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/10/2021
No contact with customer service, invoice malt done
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2021
No communication. Sending emails always without response. Otherwise the site is good and delivery is fine. You shouldn't need information.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/09/2021
Even though my company's name was well noted at the delivery address, the company's name was not included on the Colissimo. Instead, they put my own name twice. The package arrived with difficulty. This is not serious.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/03/2021
Disappointed with the capsules, the intensity of the flavors is too weak. I find that the indicated blend does not necessarily reflect the taste, I will not repurchase
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
Order placed on January 22 (evening), shipped on February 2 and received on February 3, a delivery time of 12 days, while it is requested during the order to choose your nearby store, it seems a bit long... more than 10 days to ship an order of products in stock...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
Difficult to get my last order. A lot of delays without explanation or warning. No excuse: disappointing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2021
I don't find it normal that we have to register our bank details to be able to order. Fortunately, the coffees are good otherwise I would have canceled my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2021
The site is correct. I don't understand the obligation to choose a reference location, it seems totally unnecessary to me. I'm not very happy with the carrier who indicates every time that I'm not there when there are 4 of us at home due to teleworking. I would like to have the option to choose a parcel relay instead of having to go relatively far from my home every time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2020
I got the link to the shop directly via a sponsored ad but when I go back to the zero site, I can't find the shop
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/09/2020
The order arrived quickly, however the flavored coffees are not great, they are very light, typical of the expression 'sock juice'. I do not recommend.
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