Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
No tracking of the delivery, we had to call back for the merchandise to be delivered with a 3-week delay
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Response from Comptoir du Cérame
Hello Sir,
We thank you for your order and take note of your dissatisfaction.
However, we would like to remind you that our delivery times are 15 working days from the confirmation/payment of the order.
The carrier tried several times to contact you as indicated in the history of your order without success. Hence the slight delay.
The tracking link was also available to you on your customer account.
At your disposal,
The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2021
Hello unfortunately the color of the tiling is darker than on your site the background is not ecru but dark beige it does not go with the furniture we will not be able to use it to our great regret ........
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Response from Comptoir du Cérame
Hello Madam,
We are sorry to learn that you will not be able to use the tiling you chose.
We do everything possible to show our products in the most realistic way possible. However, our photos are not contractual and we do not control the differences in color shades between different screens. That is why we offer our customers to order a sample that will be refunded upon ordering.
Best regards, the COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/03/2021
Hello. 1st delivery unsuccessful: I was absent and missed the delivery person. Neither voicemail nor letter was left by them, I had to contact the distributor who fortunately located my order. Second attempt successful but 1 of the 3 boxes is completely destroyed: tiles all broken in two. A shame therefore.
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Response from Comptoir du Cérame
Hello, We are sorry to see that your delivery went poorly. On our side, please know that we are very concerned about the delivery service we provide to our customers. We are contacting the carrier and remain at your disposal. The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/03/2021
I was delivered the wrong color. I wanted mustard yellow credenza as shown in the presentation photo, but instead I received an ochre red (nothing to do with it) since then I have been desperately trying to reach them by phone, but from the first ring my call is redirected to an automatic voicemail that tells me 'we are not available at the moment, please call us back later' okay but when? You are not available on Thursday at 3 PM, nor even on Friday? I am quite surprised. I also sent a message to 'contact us' I hope to get a quick response, and that a solution will be found. Not very reassuring..
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Response from Comptoir du Cérame
Hello, Thank you for your message. We were exceptionally closed this Friday 19/03 as indicated on Google. As we explained to you this morning, we are doing everything possible to resolve this error. Please know that we will get back to you as soon as possible. Best regards, The Comptoir du Cérame Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/02/2021
Received unlabelled sample order (handy!). Many products unavailable. Customer service is moderately effective as an intermediary between suppliers in Spain but nevertheless makes every effort to satisfy the customer. Final order very good, the tiles are of good quality.
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Response from Comptoir du Cérame
Hello,
Thank you for your message. We are sorry. Please know that this is the first time this incident has occurred and we will do everything to analyze this error and avoid this kind of situation from happening again.
Sincerely,
The COMPTOIR DU CÉRAME Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/01/2021
Quick delivery but patterns of poor quality
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Response from Comptoir du Cérame
Hello,
We just read your comment. We are sorry.
The products you chose are classics that have been in our catalog for several seasons and are very popular.
We have not received any negative feedback on these products.
Please feel free to contact us again if you would like new samples.
Best regards,
The sales team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2020
The order went well with competent and flexible sellers. However, the delivery service is outrageous and misleading: they pretended not to have been able to reach me (only one call without leaving a message according to them) to justify that I was not delivered on the scheduled day. After rescheduling the delivery, the delivery person left a pallet with 280k of tiles in front of my building without help or explanation. In conclusion: I STRONGLY DISCOURAGE
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Response from Comptoir du Cérame
Hello, Thank you for your message, we strive daily to meet the expectations of our customers. We would like to clarify as indicated on the site and in the general sales conditions: 'orders [are delivered] in front of the garden entrance or at the door of the building'. We are very committed to the quality of the delivery service we offer, but unfortunately, we do not have control over the personnel of our service providers. We have also reported this failure to the carrier for a thorough investigation to be conducted. Best regards, The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/10/2020
The tiles are beautiful, the staff is available and responsive, and the deadlines were respected. However, there was an error in my order, I had requested square tiles and I was delivered hexagonal tiles which might not fit well where I intended to put them... Too bad for this mistake because otherwise a very good experience.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/10/2020
lamentable and scandalous delivery. Just dropped in front of my gate and it was up to me to bring it into the house.
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Response from Comptoir du Cérame
Hello Sir, We understand your dissatisfaction. Nevertheless, we explicitly state on the site that material deliveries are made "in front of the garden entrance or at the building door." Unfortunately, we do not offer the possibility to deliver the tiles to your home. Best regards, The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/10/2020
No response following the email sent
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Response from Comptoir du Cérame
Hello, Customer satisfaction is our priority and we assure you that our team does its best to go in this direction. We responded as quickly as possible upon receiving your message. Do not hesitate to get back to us if needed, we are at your disposal. Best regards, The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/08/2020
I requested a delivery as soon as possible on September 24. I stated this several times. But the carrier must not have received the message. The carrier did not contact me as promised, the delivery person arrived with the pallet on September 8 to my great surprise and dismay. The street is small and the pallet remained for several days before my tiler had the time and kindness to bring the boxes to his place. A car or a large truck could have damaged the pallet, or it could have been stolen. On the same day, or the next, from your website, I sent a complaint that went unanswered.
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Response from Comptoir du Cérame
Hello,
We truly regret your feelings. The communication of the desired date was indeed indicated to the carrier twice who, in your case, unfortunately did not take this information into account.
The carrier is the last link in the ordering process and we strive to ensure a service of constant quality until the correct delivery of the tiles. We have indeed made a complaint to the transport company.
As for the complaint that went unanswered, we are in the middle of changing the site and your email did not reach us. Thanks to you, we have detected the flaw. Thank you very much.
Best regards,
The Comptoir du Cerame team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2020
There are no visuals of the tiles laid together, to visualize the complete pattern.
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Response from Comptoir du Cérame
Hello,
Thank you very much for your message.
We have been working for some time on a new version of the site and soon, the tiles with a decor will be presented in this way.
Best regards,
The Comptoir du Cerame team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2020
For the site, very good; no issues
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Response from Comptoir du Cérame
Hello,
Customer satisfaction being our priority, we invite you to get back to us. The feedback you can provide us will undoubtedly help us improve our services.
Best regards,
The sales service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/05/2020
My tiles were shipped three times and arrived broken three times. Knowing how to choose a carrier is also part of the job.
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Response from Comptoir du Cérame
Hello,
Customer satisfaction is our priority.
We are truly sorry for the situation you are reporting to us.
This does not happen every day and it is indeed very rare.
The transport took place during the lockdown which is not a normal state and made working difficult.
Of course, we have processed a full refund of the order.
Our team is at your disposal.
Comptoir du cérame
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2020
GOOD SITE, BUT BIG PROBLEM WITH DELIVERY 2 MONTH WAITING TO TELL ME THAT THE PACKAGES ARE LOST
OTHERWISE SUPER PRODUCT
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Response from Comptoir du Cérame
Hello,
We are sorry for this situation. During the entire confinement phase, we tried to be as reactive as possible despite this exceptional situation. We did our best.
We are truly sorry for your feelings.
Best regards,
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/05/2020
The color of the tile on the site is not at all the same as in reality.
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Response from Comptoir du Cérame
Hello,
Thank you very much for your feedback. It is indeed an intermediate color between blue, green, and gray.
If you would like other samples, we have different products similar to this one. We would be happy to send them to you for free. Please do not hesitate to get back to us if needed.
Best regards,
The Comptoir du Cérame team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2020
3 weeks to receive a sample announced in stock then in package preparation to finally inform you 3 days later that they are out of stock... Finally, 15 euros shipping for a sample of 2 tiles is pure theft. Ultimately received a mediocre quality tile in a color not matching the photo.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/03/2020
Order received quickly but error on the quantity of tiles! Customer service unreachable for days. Situation may be due to issues related to the Coronavirus, but no communication on this subject. I am waiting for a sign from them.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2019
Order placed on 29/10, product received on 27/11. Very long delay for expensive delivery costs of €90. No commercial gesture...
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Response from Comptoir du Cérame
Hello Sir, We are sorry for your feelings. Normally, the products offered are in stock. Unfortunately, from time to time, there may be a shortage; which happened in your case. In such situations, we inform customers as quickly as possible (48 hours for you). We hope you liked your product and remain at your disposal at 09 72 50 67 81.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/10/2019
Disappointed with the order.
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Response from Comptoir du Cérame
Hello Madam,
Sorry to hear that you did not receive what you were expecting.
Please contact us to see together what happened with the preparation of your package. Please note that the shipping costs for the sample order are always refunded at the time of the firm order if it exceeds €120 of product purchase.
We remain at your disposal.
Best regards,
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/09/2019
One of the three tiles arrived broken (product 0809026)
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Response from Comptoir du Cérame
Hello Madam,
Thank you for your message.
We regret to learn that you received a broken tile during your sample order. This rarely happens.
Please contact us at 09 72 50 67 81, or send us a message to look together at what happened.
Best regards,
The sales service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2019
The tile samples were not all correct and one tile arrived broken.
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Response from Comptoir du Cérame
Hello Madam,
We regret this error, it does not normally happen, please contact us to look together at your case, here are our contact details:
Tel. 0972506781 [email protected]
Looking forward to hearing from you,
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2019
Customer service unreachable. Sample order overpriced: €15 shipping for €1 of tiles, which in the end was not great. We found exactly the same tile model much nicer elsewhere!
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Response from Comptoir du Cérame
Hello,
We regret the feeling you have shared with us, however, we only received one call from you on 26/06 to which we responded by email.
Your sample arrived at your place on 28/06, three days after the order.
The shipping costs for samples are refunded in case of a firm order, as indicated on the site.
We remain at your disposal.
Commercial Department
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2019
Unreachable by phone, no follow-up on delivery dates, very poor customer service. I do not recommend
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/05/2019
I made a mistake in the reference for the order of a wall tile because the color looked almost identical in appearance on the site, upon receipt however, the color is much too light. All I was told over the phone is that I should reorder the correct color and then they would send me the amount of the return shipping for the other. Without knowing if there would be any commercial gesture or not. I am disappointed. Total order of more than 1500 euros.
Delivery person not equipped with electric material, the pallet was dropped in the middle of the road because it was a bit sloped, he could not maneuver it.
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Response from Comptoir du Cérame
Hello,
We regret not having made ourselves understood.
Indeed, return shipping costs are normally the responsibility of the customer unless it is a shipping error on our part. Which is logical.
Nevertheless, you were asked to kindly send us an email regarding your request for a commercial gesture, with an explanation of the reason, which you have clearly indicated here in your comments, and that your request would be forwarded to our manager.
Indeed, we care deeply about our customers' satisfaction and are sorry that you have this negative feeling.
As for the transport, we thank you for your comments which we will forward to our carrier so that this does not happen again and that measures are taken.
Indeed, the returns you can make to us allow for a constant improvement of service.
Our team is at your disposal.
Customer Service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2019
The quality is very nice, but the order does not correspond to what we expect based on the presentation of the website.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/05/2019
The order does not match the tiles ordered....
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Response from Comptoir du Cérame
Following the factory's shipping error, we asked them to deliver the correct product directly to you.
The box with the Good Vibes was sent on 20/05.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/10/2018
I am shocked to have to pay 20 euros for samples
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/10/2018
Delivery time varied. Client not notified unless they ask
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Response from Comptoir du Cérame
Hello,
We regret this situation.
Normally as soon as we are aware of a stock shortage we notify our clients within 24/48 hours by email.
In your case, the tiles from the Good Vibes Series that you ordered are in high demand, and the production date has been postponed several times. This is why it has been very difficult for us to follow the usual process.
To avoid this kind of oversight we have built up a larger stock of this hexagonal tile.
Best regards,
The entire team at Comptoir du Cérame
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/07/2018
A lot of requests by internet to know when I was delivered... and few responses!!! Deadlines far too long to receive this package and deadlines not in accordance with your indications on the site (more than 15 days of waiting)
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Response from Comptoir du Cérame
Hello Mr. Laparre, We truly regret your comments, however, allow us to remind you that you ordered your samples indeed on 20/07, but with instructions to deliver only from 04/08. You received your samples on 06/08, two days later. Moreover, after reading the history of your emails sent to us, you received a response each time. You must also take into account that the indicated delivery dates are based on the fact that the products must be available at that time. If they are not, they need to be obtained to send them to you as quickly as possible. You received one sample and you ordered one sample. So nothing is missing. When it comes to a patchwork, we only send one random piece and not the entire patchwork which here consists of 9 pieces. Best regards,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/07/2018
Merchandise completely broken
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Response from Comptoir du Cérame
Hello Mr. Janneau,
Please believe that we regret this. However, the order was sent on a pallet and we do not know when this pallet was removed. There was incorrect handling independent of our will. We will send you a new box as soon as possible.
Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2018
The site itself seems serious but the merchandise in the package was defective
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Response from Comptoir du Cérame
Hello Joëlle,
We regret what happened and which is independent of our will. As indicated in our email exchanges, we have processed the refund for the breakage immediately.
Our sincerest apologies.
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2018
I still haven't received my order despite a phone call
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Response from Comptoir du Cérame
Hello Sir,
Thank you for your information over the phone. We have resent your sample order.
Best wishes.
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/05/2018
don't go there
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2018
The orange tile is not fluorescent at all, contrary to the photo, but a pale and dull orange... Given the costs incurred, I resigned myself to keeping it but it changed everything... So I am rather unhappy!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/10/2017
The product is correct
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/11/2017
The product is correct But paying €70 for delivery for 3 torn cartons placed on a pallet without packaging... I hesitate to recommend with you...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2017
Unfortunately, I did not receive the correct color requested! Delay with the tiler. Amendment by registered mail with the builder to postpone the delivery date
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2017
Incorrect information. Very long delivery time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/11/2017
I am not satisfied. I ordered a sample and received a scrap, a broken tile in sum. I cannot assess the size of the tile and I spent almost 20 euros for nothing.
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