Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Hello,
Customer satisfaction being our priority, we invite you to get back to us. The feedback you can provide us will undoubtedly help us improve our services.
Best regards,
The sales service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/05/2020
My tiles were shipped three times and arrived broken three times. Knowing how to choose a carrier is also part of the job.
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Response from Comptoir du Cérame
Hello,
Customer satisfaction is our priority.
We are truly sorry for the situation you are reporting to us.
This does not happen every day and it is indeed very rare.
The transport took place during the lockdown which is not a normal state and made working difficult.
Of course, we have processed a full refund of the order.
Our team is at your disposal.
Comptoir du cérame
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2020
Good quality tiles. Conforms to the photos. Delivery leaves much to be desired. Tiles received on a semi-palette too small and light for the weight of the package. The palette gave way during delivery, with the tiles (thankfully no breakage); The delivery person had to put it on another palette for delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2020
3 weeks to receive a sample announced in stock then in package preparation to finally inform you 3 days later that they are out of stock... Finally, 15 euros shipping for a sample of 2 tiles is pure theft. Ultimately received a mediocre quality tile in a color not matching the photo.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2020
Order in preparation for 3 weeks then product in restocking.
Good service if you're not in a hurry
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2020
The site is not always very easy to handle and we regret the absence of projection of the tiles on a larger surface to give an idea of what it looks like side by side and on a larger surface, as many other sites offer. So it's difficult to get an idea of what the tiles look like 'together'.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2020
it's a shame that the tiles ordered in 2020 are different from those of 2019 for the same reference (thickness: 5mm less - dimensions of 1 or 2 mm) otherwise of quality and delivered without problem within the deadlines.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2019
the site did not take into account the entered delivery address
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2020
Disappointed to have only received a broken piece of tile as a sample... One doesn't really get a sense of the result.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
Perfect tiles. Very beautiful result. Nothing to say on that side. Only major downside, almost 1 month to receive the order! 3 appointments with the delivery people, 2 of which they did not come (and 1 other where they had not recorded the appointment...). At €36 for delivery, this is unacceptable. No follow-up. At that price, delivery should be made within 48 hours. Next time I will go myself, it will take less time (to say the least) and it will cost me less.
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Response from Comptoir du Cérame
Hello, Thank you very much for your message. As we are a company that sells 100% online, it is important for us to see what we can improve even though we try to do our best with each order. We take our customers' satisfaction very seriously and remain at your complete disposal. Best regards, The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2019
No delivery tracking. Package delivered while the order was 'in preparation' so it was not possible to organize for reception. While the delivery cost is still significant. A few tiles were chipped during unpacking.
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Response from Comptoir du Cérame
Hello Sir, Thank you very much for your message. We regret the situation. We are currently making changes in logistics and the tracking program had a problem. Please contact us at 09 72 50 67 81, or send us a message so we can look together for the chipped tiles. Best regards, The sales service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/10/2019
Disappointed with the order.
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Response from Comptoir du Cérame
Hello Madam,
Sorry to hear that you did not receive what you were expecting.
Please contact us to see together what happened with the preparation of your package. Please note that the shipping costs for the sample order are always refunded at the time of the firm order if it exceeds €120 of product purchase.
We remain at your disposal.
Best regards,
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2019
Navigation on the site is not obvious: one does not immediately see the richness of the products. Would benefit from having more photos to get an idea.
I appreciated being able to order a sample and to have the shipping costs refunded if I decide on this model.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2019
Customer service unreachable. Sample order overpriced: €15 shipping for €1 of tiles, which in the end was not great. We found exactly the same tile model much nicer elsewhere!
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Response from Comptoir du Cérame
Hello,
We regret the feeling you have shared with us, however, we only received one call from you on 26/06 to which we responded by email.
Your sample arrived at your place on 28/06, three days after the order.
The shipping costs for samples are refunded in case of a firm order, as indicated on the site.
We remain at your disposal.
Commercial Department
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2019
Currently not satisfied with the delivery of the samples
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2019
good quality of the tiles
too bad that for the price of transport (more expensive than the order itself) the packaging is not up to par with many chipped pieces upon arrival
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2019
good quality of tiles upon receipt (I haven't laid it yet...)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2019
Nice site. Unfortunately, 14 tiles were broken upon arrival and 5 tiles were chipped.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2019
Shipping costs are almost as expensive as the tiles. 90€. Wow
Packaging of the tiles not suitable. Not very sturdy.
Otherwise, beautiful product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2019
Easy communication and quick handling of the order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/05/2019
The order does not match the tiles ordered....
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Response from Comptoir du Cérame
Following the factory's shipping error, we asked them to deliver the correct product directly to you.
The box with the Good Vibes was sent on 20/05.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2019
Pleasant website
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2018
see comment on delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/10/2018
I am shocked to have to pay 20 euros for samples
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2018
Aspect of the Tundra tiles not at all compliant with the description on the site. It is shiny or very shiny satin and for me it has nothing to do with the concrete effect as announced.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2018
easy to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2018
Original tiles
Too bad the delivery costs are so high. And that it is limited to simple transport
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Response from Comptoir du Cérame
Thank you for your feedback.
The carrier who delivered to you was selected for the services offered and for its low breakage percentage. We indeed wish to provide a quality service to our clientele.
Your order being over 30 kg (about 60 kg), it could not be sent by messenger like our sampling service.
We are also actively looking for a way to offer delivery to the upper floors but we have not yet found a national company capable of providing this option.
Best regards,
Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/07/2018
Merchandise completely broken
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Response from Comptoir du Cérame
Hello Mr. Janneau,
Please believe that we regret this. However, the order was sent on a pallet and we do not know when this pallet was removed. There was incorrect handling independent of our will. We will send you a new box as soon as possible.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2018
Delivery too long just to get a sample. So I went to the store
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2018
Good tiling and not too expensive but the delivery arrived in Toulouse on Monday and I didn't receive it at home until Wednesday the following week.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2018
I still haven't received my order despite a phone call
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Response from Comptoir du Cérame
Hello Sir,
Thank you for your information over the phone. We have resent your sample order.
Best wishes.
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2018
A bit messy to find what we were looking for even though already ordered
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/03/2018
Long delivery time, a few broken tiles. However, those in good condition are very beautiful and meet our expectations
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/10/2017
The product is correct
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2017
Unfortunately, I did not receive the correct color requested! Delay with the tiler. Amendment by registered mail with the builder to postpone the delivery date
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2017
Incorrect information. Very long delivery time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/09/2017
Site where you can find original products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/08/2017
The site seemed complicated to me. The service needs improvement. Need to return to the homepage every time I searched for a similar product. I recommend 'married' with white tiles to make friezes.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2017
Big disappointment, a third of the tiles were broken on one box, luckily it was a small order!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2017
Clear and professional site
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