Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
THE order took 3 weeks to arrive, the package got lost, NO way to know where it ended up. A delivery person calling on the landline -> they are sure to find no one!
AND the result: THE color was not the right one!
Service AND company are terrible!!!
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Response from Comptoir du Cérame
Hello Mrs. Rachet,
Sorry for this mishap. Normally the courier services we use (UPS in your case, or TNT) contact us to ask for additional information if they cannot reach the recipient.
For the tile, I invite you to contact us by email or phone to see what happened so we can send you the tile you wanted or refund your sample order if necessary.
Best regards,
The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2017
No tracking of the package. No information regarding the delivery date. The samples received do not correspond to the requested samples. Moreover, one reference was missing. The samples were dirty and unmarked.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2017
The delivery person was particularly accommodating as he came by 3 times and to two different locations. Thanks to him and his team. A tile (sample) was chipped, which is not a big deal for a sample but could be for a real order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2016
Products not in stock and a very long delay
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2017
The site is very attractive, with trendy products and low prices, but the products turn out to be of very poor quality once delivered.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2016
The person who answers questions does not know the products they are selling. I had to ask the same question several times to get an answer. Asking for consumer feedback is good but not 8 months later, it makes no sense.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/05/2016
Delivery made with most tiles broken, especially on the corners, surely caused by the lack of diligence on the part of the delivery person, a provider of the ceramic counter who is not directly at fault. We managed to make do with what was left because we were pressed for time for the installation!! We didn't even try to return the order as it would have taken too long, very disappointed since our first order went very well!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2016
Shipping costs as high as the tiling but good!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2016
3 shipments of 1 m2 broken upon delivery. I abandoned my complaints and managed with the few unbroken tiles in the packages. Not serious at all. Too bad because the site looked good and had a lot of choices. I won't take the risk again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2016
The samples are not always of good quality, which is annoying to get a correct idea of the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/08/2016
Nothing special to report except for delivery issues
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2016
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2017
It's good but it lacks some important information regarding the quality in relation to the use of the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2016
The site is easy to use. However, the craftsman who placed the order for me was very worried about not being able to reach you by phone. However, no delivery problems for either the sample or the final order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2016
Good navigation
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2016
Hello, 4 tiles received out of 10 broken and no complaint service or anything.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2017
The delivery of the samples took a long time. However, it was very expensive given the dimensions and weight of the package. If we place an order with you for our 20m2 of tiles, we hope that the delivery will be faster and that a commercial discount on the delivery fees will be offered to us.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2016
Outrageous
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/11/2016
The color of the tiles received did not match the color displayed on the site at all. The tiles appeared sky blue on the site while I received a sort of lagoon blue-green.. return is paid and not cheap. Had to follow up to get a refund for my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2016
Very beautiful and good product but communication for delivery very poor
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2017
LAMENTABLE: 4 deliveries to manage to obtain 25 tiles. No commercial gesture following these problems, apart from having returned 25 tiles each time, which means I have 41 tiles of which 16 are useless to me. ..... Comptoir du Cérame needs to find a transport company worthy of the name!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2016
a lot of choices, good quality but no after-sales service and no communication between the transporter and the customer
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