Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Very good responsiveness from customer service, efficient delivery, and superb tiles!
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Response from Comptoir du Cérame
Thank you for your comment. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2023
1 tile as a sample is just enough, why not 2? (15 euros is not cheap either). Otherwise, impeccable and fast delivery
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Response from Comptoir du Cérame
Hello, Thank you for the positive remark on the delivery. We send one tile as a sample to see the color, appreciate the material and quality of the tile. It is not necessary for us to provide multiple tiles of the same model, and this approach is appreciated by our customers. You mention sending 2 tiles, which would double the weight and increase shipping costs since the weight and volume of the package are considered during merchandise transport. Finally, you mention 15€ shipping costs that "are not cheap," but I remind you that these costs are refunded for a minimum order of 120€ including VAT. Excerpt from our website: "Order samples, shipping costs are refundable* *These shipping costs are refundable as personalized discount vouchers for a subsequent order of materials worth at least 120€ including VAT." We wish you a great day. The Comptoir Du Cérame team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/05/2023
There was a delay in delivery, between the confirmation of the date with you and the transporter who was not aware. Then the delivered pattern is not continuous, which was difficult to see on the site and unlike other patterns. Therefore, it cannot be assembled.
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Response from Comptoir du Cérame
Hello, We do not understand what you are indicating regarding the delivery. You ordered on Saturday, May 27, and we do not work on weekends. Your order was processed on Monday, May 29 by our logistics service, on May 31 by the transporter, and you were delivered on June 14, which makes 10 business days for delivery, as stated on our site for delivery times between 10 to 15 business days when the material is in stock. Regarding the Good Vibes collection, which is one of our bestsellers, as shown in the ambiance photos, the purpose of the collection is to mix several patterns, and as indicated in the description of the chosen model "Note: The design does not allow each decor of the same pattern to be connected." We remain available if you wish for further information. Have a good day. The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2023
A bit complicated site for favorites
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2023
Very well packaged. Beautiful products. Shipping service communicating very well. Satisfied!
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Response from Comptoir du Cérame
Thank you very much for your message. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2023
Very beautiful tiles. Delivery time a bit long but everything went well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2023
Packaging OK on a small pallet. Nothing to report
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Response from Comptoir du Cérame
Thank you. The team at Comptoir Du Cérame
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2023
Good
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Response from Comptoir du Cérame
Thank you. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2023
Complete site, with choice and good explanations.
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Response from Comptoir du Cérame
Thank you very much for your message!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2023
Very helpful team and attentive to customers :)
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Response from Comptoir du Cérame
Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2023
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2023
Fast shipping and reception even if the shipping cost is prohibitive compared to the sample. Some finishing defects.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2023
Everything is perfect in terms of service, delivery, and after-sales service. A downside regarding the products whose colors do not match the photos on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2023
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2022
Everything went well for the delivery of the sample.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2022
no problem!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2022
Super fast delivery times and impeccable packaging, nothing to say. However, we ordered mustard-colored hexagonal tiles, they are absolutely not mustard but orange... I understand that there can be color differences depending on computer screens, but this is clearly not the same color... Too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2022
very well presented and clear site. Thank you for offering samples
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2022
Everything went very well. Perfect and friendly contact. Only regret: high shipping costs (€90 for a 2 kg package).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2022
Very Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2022
Rather positive, discount for professionals.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2022
Very good responsive site, attentive to the customer and reassuring. The technical information of the product for installation: joint, type of glue, rectification.... Some tiles have impacts on the edges, which are fragile, be careful when cleaning between the tiles before making the joints.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2022
The Comptoir du Cérame is definitely a reference in the field, as an architect I often rely on this company. However, my first personal order was chaotic regarding the delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2022
Everything is very good. To make it perfect, it would be nice to have photos of realizations in wide angle.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2022
Good quality product. Quick delivery. However, the service could be improved.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/06/2022
The order was great. For the delivery, I had to go twice, the first time the carrier had not loaded my order. The tiling is of poor quality and does not match the photo. I followed up 3 times to be able to return it, I am still waiting...
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Response from Comptoir du Cérame
Hello Sir, We have taken note of your comment and have informed our logistics service so that they receive a response from our transport provider. Regarding your tiling, we work with reputable factories and workshops for their seriousness and the quality of their tiles. We are surprised by your qualification of this "poor quality". To process your file as quickly as possible, we need a photo illustrating the defect on your tile. We will not fail to inform the factory and we will get back to you as soon as possible. If you wish to return the product because you do not like it, please follow the following instructions: https://www.comptoirducerame.com/fr/content/32-je-ne-suis-pas-satisfait-je-souhaite-renvoyer-ma-commande Our sales service is waiting for your photos to process your file as quickly as possible. Best regards, The Comptoir du Cérame team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2022
Correct contact, but the correspondent should have alerted us about the appearance of the tiles, moreover the blues are not really blue.
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Response from Comptoir du Cérame
Hello, We take care to photograph each product in our catalog, in order to provide our customers with maximum precision, quality, and realism. On the product sheet of the reference in question, you will note that the aged appearance is clearly visible, giving all the charm and specificity to this tile. We are sorry for your feelings and wish you a good day. The COMPTPOIR DU CÉRAME team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2022
Everything is perfect, practical website to use, quick order dispatch, quality tiles. Too bad my phone numbers (mobile and landline) were not communicated to the delivery person, he could not reach us to arrange an appointment. We had to go pick up our tiles because it was becoming urgent :-(
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2022
A bit too expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2022
Reference error in the delivery, but very high responsiveness from the site which resent the correct product in 3 days. Bravo for the customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/03/2022
I have nothing to blame your establishment for but your carrier DPD who still has not delivered the package.
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Response from Comptoir du Cérame
Hello, Thank you for contacting us as soon as possible to resolve your problem. Best regards, the COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2022
I give a rating of 4 stars out of 5 because I had to call customer service to help me order samples. However, the customer service is great because I received a quick response from them, with clear explanations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2022
In terms of follow-up and information: very good
The transport and friendliness of the driver: very good
The packaging of 990 kg on a single pallet makes it impossible to roll the pallet jack with the load on a dirt sidewalk to bring the load into the dirt courtyard even with two people despite the very good will of the driver
No problem, I transferred each package onto 3 pallets that I had because I anticipated this possible difficulty
So, be sure to ask at the tile counter for the exact packaging to avoid this issue
Otherwise, the tiles are perfectly in line with the sample I received
Very serious supplier
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2022
Not like in the photos on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2022
Tiles received quickly, color similar to that of the photo, very well packaged order: no breakage! I went to pick up the order because it was much simpler for me (on my way) than arranging an appointment that blocks half a day and doesn't deliver after 4:30 PM (a bit complicated when you work!)
I am eagerly awaiting the installed result!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/01/2022
I received my order with the boxes completely damaged and exploded
At least 4 tiles chipped
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Response from Comptoir du Cérame
Hello, We have taken note of your comment. Please know that we are sorry. Our transport providers are partners we choose for their responsiveness and seriousness. We will not fail to communicate your experience to them. On our side, we have done what is necessary by replacing the broken tiles. We hope you are satisfied. Best regards, The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2021
Clear and complete site.
Lacks sorting criteria
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2021
the order was easy to place the site is well constructed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2021
good fast and compliant delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2021
The tiling is very pretty and I am delighted with my order but I regret a poor quality packaging.
The packages arrived open. At €120 for delivery, I expected better.
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