Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 2 and 4 stars

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Acheteur Vérifié

Published on 25/08/2021 à 09h19 following a purchase from 27/07/2021

Very beautiful tiling and timely delivery. Just the delivery is really too expensive

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Acheteur Vérifié

Published on 11/08/2021 à 09h33 following a purchase from 06/07/2021

Hello.
The delivery went well but the box was damaged at one corner, (hence the reservation). The tiles are scratched from rubbing during transport, it would be good to provide spacers between the tiles to avoid this problem, I know this represents additional work.
But all the handling between carriers over the distance.
Have a good day.
I can send you photos of the remaining tiles.

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Acheteur Vérifié

Published on 29/07/2021 à 06h53 following a purchase from 15/07/2021

The tiling is as we hoped

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Acheteur Vérifié

Published on 23/07/2021 à 20h00 following a purchase from 10/07/2021

Very good order tracking.

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Acheteur Vérifié

Published on 13/07/2021 à 20h11 following a purchase from 11/06/2021

No tracking of the delivery, we had to call back for the merchandise to be delivered with a 3-week delay

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Response from Comptoir du Cérame Published on 19/07/2021

Hello Sir,
We thank you for your order and take note of your dissatisfaction.
However, we would like to remind you that our delivery times are 15 working days from the confirmation/payment of the order.
The carrier tried several times to contact you as indicated in the history of your order without success. Hence the slight delay.
The tracking link was also available to you on your customer account.
At your disposal,
The COMPTOIR DU CERAME Team.

Acheteur Vérifié

Published on 09/07/2021 à 09h28 following a purchase from 16/06/2021

efficient hotline that was able to resolve the delivery issue

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Acheteur Vérifié

Published on 07/07/2021 à 10h56 following a purchase from 22/06/2021

Easy to navigate site, but delivery person needs to be reviewed!

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Acheteur Vérifié

Published on 14/06/2021 à 10h49 following a purchase from 31/05/2021

Very clear and functional website. Telephone assistance: good customer reception and effective responses. Information on delivery tracking: good real-time tracking. Delivery: local carrier Normatrans punctual but very rushed - leaves the pallet outside the house without helping the customer - the driver does not have time to wait for us to check the goods.

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Acheteur Vérifié

Published on 22/05/2021 à 15h32 following a purchase from 17/05/2021

fast delivery and in good condition

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Acheteur Vérifié

Published on 19/05/2021 à 21h41 following a purchase from 06/05/2021

Rather well done, attractive in any case. Only downside, the samples do not match what you receive and order. Moreover, some samples are not sent because there is no stock but this is not visible on the website...

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Response from Comptoir du Cérame Published on 24/05/2021

Hello, Thank you for your feedback, glad to see that you liked the site. We are sorry for your mishap. Our products are in stock but it may happen that we have an occasional out of stock on certain items. After internal investigation, we kindly ask you to excuse us. Due to a technical problem, you did not receive the email informing you of the temporary out of stock on this sample. Best regards, The COMPTOIR DU CERAME Team.

Acheteur Vérifié

Published on 17/05/2021 à 19h23 following a purchase from 09/05/2021

Clean and fast shipping Difficult search on the site, especially sorting by price or color Interesting products

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Acheteur Vérifié

Published on 07/05/2021 à 19h30 following a purchase from 24/04/2021

Pleasant site. 2 small downsides. Not enough photos of decorations / situational setups with the tiles. And not practical to find a spotted model.

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Acheteur Vérifié

Published on 23/04/2021 à 14h50 following a purchase from 05/04/2021

Delivery well received, well informed of the day and time slot, perfect.

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Acheteur Vérifié

Published on 23/04/2021 à 12h48 following a purchase from 06/04/2021

Hello unfortunately the color of the tiling is darker than on your site the background is not ecru but dark beige it does not go with the furniture we will not be able to use it to our great regret ........
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Response from Comptoir du Cérame Published on 26/04/2021

Hello Madam,
We are sorry to learn that you will not be able to use the tiling you chose.
We do everything possible to show our products in the most realistic way possible. However, our photos are not contractual and we do not control the differences in color shades between different screens. That is why we offer our customers to order a sample that will be refunded upon ordering.
Best regards, the COMPTOIR DU CERAME Team.

Acheteur Vérifié

Published on 20/04/2021 à 07h13 following a purchase from 01/04/2021

reactive in the order and delivery.

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Acheteur Vérifié

Published on 09/04/2021 à 21h47 following a purchase from 22/03/2021

Hello. 1st delivery unsuccessful: I was absent and missed the delivery person. Neither voicemail nor letter was left by them, I had to contact the distributor who fortunately located my order. Second attempt successful but 1 of the 3 boxes is completely destroyed: tiles all broken in two. A shame therefore.

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Response from Comptoir du Cérame Published on 12/04/2021

Hello, We are sorry to see that your delivery went poorly. On our side, please know that we are very concerned about the delivery service we provide to our customers. We are contacting the carrier and remain at your disposal. The COMPTOIR DU CERAME Team.

Acheteur Vérifié

Published on 21/03/2021 à 12h37 following a purchase from 10/03/2021

I was delivered the wrong color. I wanted mustard yellow credenza as shown in the presentation photo, but instead I received an ochre red (nothing to do with it) since then I have been desperately trying to reach them by phone, but from the first ring my call is redirected to an automatic voicemail that tells me 'we are not available at the moment, please call us back later' okay but when? You are not available on Thursday at 3 PM, nor even on Friday? I am quite surprised. I also sent a message to 'contact us' I hope to get a quick response, and that a solution will be found. Not very reassuring..

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Response from Comptoir du Cérame Published on 22/03/2021

Hello, Thank you for your message. We were exceptionally closed this Friday 19/03 as indicated on Google. As we explained to you this morning, we are doing everything possible to resolve this error. Please know that we will get back to you as soon as possible. Best regards, The Comptoir du Cérame Team.

Acheteur Vérifié

Published on 15/03/2021 à 08h38 following a purchase from 07/03/2021

Sample order, very fast delivery. Very beautiful products, now all that’s left is to decide...

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Acheteur Vérifié

Published on 13/03/2021 à 07h33 following a purchase from 01/03/2021

Good, good description of the products, very quick sample request and refund upon order. Staff accessible by phone.

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Acheteur Vérifié

Published on 11/03/2021 à 08h52 following a purchase from 24/02/2021

Received unlabelled sample order (handy!). Many products unavailable. Customer service is moderately effective as an intermediary between suppliers in Spain but nevertheless makes every effort to satisfy the customer. Final order very good, the tiles are of good quality.

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Response from Comptoir du Cérame Published on 15/03/2021

Hello,
Thank you for your message. We are sorry. Please know that this is the first time this incident has occurred and we will do everything to analyze this error and avoid this kind of situation from happening again.
Sincerely,
The COMPTOIR DU CÉRAME Team

Acheteur Vérifié

Published on 14/02/2021 à 18h03 following a purchase from 31/01/2021

Reliable sites, great product choices, quick action.

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Response from Comptoir du Cérame Published on 15/02/2021

Hello Sir, thank you very much for your message. It is always important for us to see that our customers are satisfied with our services on our unique site https://www.comptoirducerame.com

Acheteur Vérifié

Published on 12/02/2021 à 23h58 following a purchase from 05/02/2021

Satisfied with my sample order, quick delivery

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Acheteur Vérifié

Published on 12/02/2021 à 10h23 following a purchase from 04/02/2021

The site is well made

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Acheteur Vérifié

Published on 03/02/2021 à 21h23 following a purchase from 24/01/2021

Nice range of products well highlighted.

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Acheteur Vérifié

Published on 02/02/2021 à 21h35 following a purchase from 18/01/2021

Very good overall but 3 tiles were broken on the side. Too bad.

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Acheteur Vérifié

Published on 02/02/2021 à 21h25 following a purchase from 22/01/2021

Quick delivery but patterns of poor quality

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Response from Comptoir du Cérame Published on 09/02/2021

Hello,
We just read your comment. We are sorry.
The products you chose are classics that have been in our catalog for several seasons and are very popular.
We have not received any negative feedback on these products.
Please feel free to contact us again if you would like new samples.
Best regards,
The sales team.

Acheteur Vérifié

Published on 31/01/2021 à 12h09 following a purchase from 18/01/2021

Great quality product not yet installed

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Acheteur Vérifié

Published on 16/12/2020 à 16h43 following a purchase from 02/12/2020

A real pleasure to work with this site

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Acheteur Vérifié

Published on 25/11/2020 à 20h57 following a purchase from 21/10/2020

The tiles are beautiful, the staff is available and responsive, and the deadlines were respected. However, there was an error in my order, I had requested square tiles and I was delivered hexagonal tiles which might not fit well where I intended to put them... Too bad for this mistake because otherwise a very good experience.

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Acheteur Vérifié

Published on 24/11/2020 à 14h47 following a purchase from 08/11/2020

Fast delivery.
Small downside for the delivery fees which are very high!

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Acheteur Vérifié

Published on 20/11/2020 à 09h23 following a purchase from 06/11/2020

Beautiful choice of quality tiles, customer service attentive to my order which was poorly delivered (address error). However, there was no protection for the tiles inside the box, my package was damaged as well as the mini pallet... fortunately no breakage. Upon receipt, it is important to check with the delivery person if damaged, refuse the goods

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Acheteur Vérifié

Published on 04/11/2020 à 22h18 following a purchase from 19/10/2020

lamentable and scandalous delivery. Just dropped in front of my gate and it was up to me to bring it into the house.

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Response from Comptoir du Cérame Published on 06/11/2020

Hello Sir, We understand your dissatisfaction. Nevertheless, we explicitly state on the site that material deliveries are made "in front of the garden entrance or at the building door." Unfortunately, we do not offer the possibility to deliver the tiles to your home. Best regards, The Comptoir du Cérame team

Acheteur Vérifié

Published on 30/10/2020 à 08h13 following a purchase from 15/10/2020

No response following the email sent

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Response from Comptoir du Cérame Published on 06/11/2020

Hello, Customer satisfaction is our priority and we assure you that our team does its best to go in this direction. We responded as quickly as possible upon receiving your message. Do not hesitate to get back to us if needed, we are at your disposal. Best regards, The Comptoir du Cérame team

Acheteur Vérifié

Published on 06/10/2020 à 12h05 following a purchase from 23/09/2020

the product description is not quite accurate! This is ceramic product on terracotta and not a cement product

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Acheteur Vérifié

Published on 06/10/2020 à 11h45 following a purchase from 24/09/2020

Samples received quickly. Assistance in ordering these samples very appreciated

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Acheteur Vérifié

Published on 02/10/2020 à 17h52 following a purchase from 28/09/2020

Good choice..attractive.

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Acheteur Vérifié

Published on 14/09/2020 à 17h23 following a purchase from 19/08/2020

There are no visuals of the tiles laid together, to visualize the complete pattern.

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Response from Comptoir du Cérame Published on 17/09/2020

Hello,
Thank you very much for your message.
We have been working for some time on a new version of the site and soon, the tiles with a decor will be presented in this way.
Best regards,
The Comptoir du Cerame team

Acheteur Vérifié

Published on 09/09/2020 à 08h52 following a purchase from 22/07/2020

Some difficulties encountered with the carrier (lost packages) but effective management by the sales service who had a new order shipped.

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Acheteur Vérifié

Published on 04/09/2020 à 08h11 following a purchase from 28/08/2020

Easy navigation on the site

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Acheteur Vérifié

Published on 05/08/2020 à 09h15 following a purchase from 20/07/2020

Nothing to report, the site was quick with the order.

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