Customer reviews of Comptoir du Cérame

I appreciated the choice but regretted a limited number of colors. The quality-price ratio is interesting.

Ultra-fast delivery
Very helpful customer service

Fast and simple site. But more photos of tile renderings would be appreciated as well as installation advice.

Satisfied clear site

A good choice of tiles, ceramics, mosaics. We ordered tiles for the bathroom. The order tracking is quite easy.
The carrier (Schencker in this case) was efficient and careful with the merchandise - thanks to the very friendly driver-. Reception on half-pallet, effective packaging and protection as there was no breakage to report.
To see for the installation and the real quality of the merchandise.

Very reactive following a carrier problem,

Samples conform to the description, delivered quickly and 15 euros refunded in case of order.

Great choice and service for samples.
But the ergonomics of the site could be improved to find references more easily.

Without any problem

Good

GOOD SITE, BUT BIG PROBLEM WITH DELIVERY 2 MONTH WAITING TO TELL ME THAT THE PACKAGES ARE LOST
OTHERWISE SUPER PRODUCT

The color of the tile on the site is not at all the same as in reality.

For the quality of the product

Hello,
Following the receipt of a sample of white hexagonal tiles, I ordered 9 boxes of these tiles.
I was unpleasantly surprised by the quality of the tiles compared to the sample. Some had more or less significant stains in the glaze, others had roughness on the surface or even chips...
I then requested to receive additional tiles to compensate for these unusable tiles.
It took more than 2 months, repeated sending of photos showing the defects of the tiles, and several follow-ups for one day the delivery of the additional tiles to arrive at my place.
It is regrettable that communication was one-way with customer service at the end of processing my request. I received no response to my emails or messages on your voicemail at the end.
Thank you for the tiles I eventually received but bad point for customer relations.

While it took a bit long to get the reference to order, it was particularly fast (less than 2 weeks) afterwards, especially in the current context.

Everything is very good, except for the delivery.

We initially received a wrong tile. We refused the package and the new batch was quickly sent. The tile was neither broken nor cracked. Very good delivery.
However, the colors are sometimes not pronounced enough. On some tiles, pigments turned white instead of green and red. It's a shame the quality of the colors is not fulfilled but great choice of tiles and patterns, that's top!

Order received quickly but error on the quantity of tiles! Customer service unreachable for days. Situation may be due to issues related to the Coronavirus, but no communication on this subject. I am waiting for a sign from them.

missing photos with the tiles on a large surface

Efficient and fast; a lot of choices;

Good responsiveness, meets expectations. I thought the tiles were French, they are Spanish... High transport cost, but well it's heavy and arrived quite quickly and intact.

Good service and responsive team

I need to check that the color of the tile matches what I am looking for

very good

Website presenting a wide choice, possibility to order samples at an interesting price, but expensive delivery for these samples. Not easy to navigate to make mixes with all the different dimensions.

Order placed on 29/10, product received on 27/11. Very long delay for expensive delivery costs of €90. No commercial gesture...

Reactive!

I wanted to say excellent but one point needs to be expressed. The delivery is really too excessive for 2 small sample tiles!!! But they are beautiful.

Large choice of products

Terracotta tiles of very good quality. Small downside for the lack of communication with customer service who did not retain my request for a delayed delivery compared to the payment.

Sample delivered quickly, very well packaged

Packaging far too light to properly protect the tiles, several packages opened. Other than that, very fast delivery and great quality of customer service. Very happy.

Very good customer service! Delivery problem but independent of Comptoir du Cérame! Impeccable tiling

Fast delivery and very beautiful tiling, I will place my order

Great customer relations service, the lady I spoke to on the phone was able to answer all my questions, respect for deadlines and they took my urgency into account, products well packaged, a few tiles were broken but that's the transport, I had taken the precaution of ordering more to avoid having to make a complaint.
A small downside is the delivery price which I find very high, almost the same price as my order.
The delivery price needs to be reviewed especially when we know that your carrier delivers us with broken tiles

One of the three tiles arrived broken (product 0809026)

Quality material
Correct delivery time

The tile samples were not all correct and one tile arrived broken.

Product meets our expectations and is of very good quality.

Easy order
Good quality product