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A
Rating: 4 out of 5
The site is well made and attractive for its choice of tiles.
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Order and delivery very very good
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A
Rating: 2 out of 5
Unreachable by phone, no follow-up on delivery dates, very poor customer service. I do not recommend
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
A bug during my first order but otherwise delivery was faster than expected!!
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A
Rating: 4 out of 5
A lot of choices among ranges that do not exist elsewhere.
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Very beautiful products, fast delivery. Possibility of express delivery which is very useful given the delivery times of tiles in stores. Payment by bank transfer can create delays for delivery which is a shame. If you need the product quickly, pay by credit card.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Superb tiling!
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A
Rating: 4 out of 5
Product conforms to my expectations, of very good quality and the color of the tiles is true to the photo on the website. Customer service is attentive.
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A
Rating: 4 out of 5
Good especially since the second delivery went smoothly this time
Thank you
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Thank you
A
Rating: 4 out of 5
customer service sometimes difficult to reach
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Response from Comptoir du Cérame
Hello,
We are very concerned about the satisfaction of our customers.
Our line is often busy as we receive many calls.
However, we always return to calls that could not get through.
Likewise, all messages receive a response.
Please believe that we regret your feelings and do not hesitate to come back to us if needed, we are at your disposal.
Customer Service Comptoir du Cérame.
We are very concerned about the satisfaction of our customers.
Our line is often busy as we receive many calls.
However, we always return to calls that could not get through.
Likewise, all messages receive a response.
Please believe that we regret your feelings and do not hesitate to come back to us if needed, we are at your disposal.
Customer Service Comptoir du Cérame.
A
Rating: 2 out of 5
I made a mistake in the reference for the order of a wall tile because the color looked almost identical in appearance on the site, upon receipt however, the color is much too light. All I was told over the phone is that I should reorder the correct color and then they would send me the amount of the return shipping for the other. Without knowing if there would be any commercial gesture or not. I am disappointed. Total order of more than 1500 euros.
Delivery person not equipped with electric material, the pallet was dropped in the middle of the road because it was a bit sloped, he could not maneuver it.
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Delivery person not equipped with electric material, the pallet was dropped in the middle of the road because it was a bit sloped, he could not maneuver it.
Response from Comptoir du Cérame
Hello,
We regret not having made ourselves understood.
Indeed, return shipping costs are normally the responsibility of the customer unless it is a shipping error on our part. Which is logical.
Nevertheless, you were asked to kindly send us an email regarding your request for a commercial gesture, with an explanation of the reason, which you have clearly indicated here in your comments, and that your request would be forwarded to our manager.
Indeed, we care deeply about our customers' satisfaction and are sorry that you have this negative feeling.
As for the transport, we thank you for your comments which we will forward to our carrier so that this does not happen again and that measures are taken.
Indeed, the returns you can make to us allow for a constant improvement of service.
Our team is at your disposal.
Customer Service
We regret not having made ourselves understood.
Indeed, return shipping costs are normally the responsibility of the customer unless it is a shipping error on our part. Which is logical.
Nevertheless, you were asked to kindly send us an email regarding your request for a commercial gesture, with an explanation of the reason, which you have clearly indicated here in your comments, and that your request would be forwarded to our manager.
Indeed, we care deeply about our customers' satisfaction and are sorry that you have this negative feeling.
As for the transport, we thank you for your comments which we will forward to our carrier so that this does not happen again and that measures are taken.
Indeed, the returns you can make to us allow for a constant improvement of service.
Our team is at your disposal.
Customer Service
A
Rating: 4 out of 5
Very good customer service
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Very good responsiveness from the staff.
Problem with broken tiles in the package, perhaps a flaw in the packaging of the package not secured enough. Nevertheless, these are samples, so not as serious as if I had ordered a large quantity.
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Problem with broken tiles in the package, perhaps a flaw in the packaging of the package not secured enough. Nevertheless, these are samples, so not as serious as if I had ordered a large quantity.
A
Rating: 2 out of 5
The quality is very nice, but the order does not correspond to what we expect based on the presentation of the website.
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A
Rating: 4 out of 5
Fortunately, I made 2 orders (ultimately combined) of 2 and 1 tiles each to my preference: I can thus,
if my project comes to fruition, know my favorite.
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if my project comes to fruition, know my favorite.
A
Rating: 4 out of 5
WELL DONE
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A
Rating: 4 out of 5
Very good site, efficient and serious
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A
Rating: 4 out of 5
Fast delivery but the boxes were broken, torn,
Fortunately no breakage but given the price of the goods, the packaging could have been sturdier
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Fortunately no breakage but given the price of the goods, the packaging could have been sturdier
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Delivery times a bit long
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A
Rating: 4 out of 5
A bit of a long wait, about 3 weeks, shipping costs very high I find (over 100€, it's a bit exaggerated) but otherwise really not disappointed with my purchase. It will be installed in a few days but the color really meets my expectations and especially the idea I had of it on the site.
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A
Rating: 4 out of 5
The site is very good, the colors are not very visible, something needs to be done so that we can better identify the colors.
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A
Rating: 4 out of 5
a lot of choices and beautiful products that are not found everywhere
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A
Rating: 4 out of 5
lacking photos of rooms using the tiles.
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A
Rating: 4 out of 5
Fast delivery and well-protected tiles.
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A
Rating: 4 out of 5
see delivery comment
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A
Rating: 4 out of 5
Good, no problem
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A
Rating: 4 out of 5
quality tiles, original and not found everywhere!
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A
Rating: 2 out of 5
Delivery time varied. Client not notified unless they ask
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Response from Comptoir du Cérame
Hello,
We regret this situation.
Normally as soon as we are aware of a stock shortage we notify our clients within 24/48 hours by email.
In your case, the tiles from the Good Vibes Series that you ordered are in high demand, and the production date has been postponed several times. This is why it has been very difficult for us to follow the usual process.
To avoid this kind of oversight we have built up a larger stock of this hexagonal tile.
Best regards,
The entire team at Comptoir du Cérame
We regret this situation.
Normally as soon as we are aware of a stock shortage we notify our clients within 24/48 hours by email.
In your case, the tiles from the Good Vibes Series that you ordered are in high demand, and the production date has been postponed several times. This is why it has been very difficult for us to follow the usual process.
To avoid this kind of oversight we have built up a larger stock of this hexagonal tile.
Best regards,
The entire team at Comptoir du Cérame
A
Rating: 4 out of 5
-
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
I received the samples very quickly
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A
Rating: 4 out of 5
Best tile site encountered to date. A wide choice with character tiles, only downside, the price.
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A
Rating: 4 out of 5
Very responsive, good communication but unfriendly delivery person
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A
Rating: 4 out of 5
The tiles arrived in perfect condition. The order is in accordance with what we wanted. The deadlines are respected. The team is always present to provide information. The colors of the good vibes tiles are superb.
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A
Rating: 4 out of 5
Tablet navigation needs to be smoother, and the simulator is still too limited.
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