Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
and regarding my own experience, it is always the carrier that is at fault (broken goods and/or chaotic delivery).
I am therefore in deep reflection about ordering from Comptoir du Cerame (need to choose the delivery date, to be able to be called by the carrier, etc.)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2022
Tiles arrived in pieces due to poor packaging by the sender. But good reaction from customer service who resent the goods with better protection. Nevertheless, unfortunate consequence on the deadlines delaying the installation by the professional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2022
Impeccable! Sales service always attentive and responsive. Product conforms to the description.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2022
Wide choice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2022
Nice site but completely terrible delivery: 3 deliveries to get our tiles, no commercial gesture
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2022
After a sample request, the order was placed, beautiful tiles completely met my expectations, careful delivery and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2022
Perfect packaging and labeling, fast delivery, as usual!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2022
The choice and quality of the tiles are incredible! I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2022
The delivery time was respected. The delivery went very well..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2022
Reception of ordered samples - very well packaged and perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2022
Very clear site, fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2022
Responsive and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2022
I received the tiles in good condition. We agreed on the delivery date and everything went well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2022
Hello, it's great and as a bonus, fast delivery, well protected and in good condition. I would recommend to others, thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2022
very nice choice. Remind if we can't reach them. Responsive, delivery without breakage, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2022
We ordered samples and are satisfied. The person on the phone gave me good advice. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2022
Samples received very well packaged and within the indicated deadlines.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2022
Fast and careful shipping. Beautiful products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2022
Perfect order and top delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2022
Quality product, compliant with the visual and the sample. Fast service, easy contact. Products carefully packaged and arrived without problems.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2022
Super customer service. Charming and helpful staff.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2022
Very fast delivery, good delivery tracking and top tile protections! Very nice selection of tiles
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2022
I am delighted with the quality of the received tile samples and will not hesitate to recommend you to my clients.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
Serious company, fast delivery, well-packaged product, carrier attentive to the customer (appointment scheduling, respect for schedules, smiling and pleasant driver..) I recommend Comptoir du Cérame!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2022
You can order with your eyes closed. Very reliable site and fast and attentive customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2022
Product compliant, fast delivery, very responsive customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2022
I have ordered from Comptoir du Cérame several times and I am always delighted.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2022
Order of a sample, tile very well packaged and received in 5 days. And I have already received the discount code corresponding to the shipping costs of the sample to be deducted from the following order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2022
Very responsive in sending samples, maybe too much! I wanted to add a sample but the package was already being prepared, too bad. Samples conform to the products presented on the site. Very well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2022
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2022
The site is very accessible, ordering is very easy. The customer service is responsive and very attentive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2022
Samples delivered quickly, we ordered the tiles which were delivered in less than a week! (the product was in stock). We are very happy with our choice, the tiles are very beautiful and of good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2022
very clear on this site, very well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2022
Very good, a lot of choice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2022
The sample order was sent quickly and very well packaged. All that remains is to choose... and to order! The tiles are very pretty. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2022
Hello, it's great. The price was 2 times cheaper with delivery directly from the factory than buying directly from Hemistyle the same tiles. Fast delivery on the pallet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2022
Product compliant with the sample received earlier. Well-packaged products, and the delivery person from the Dachser company was very friendly. All that remains is to install!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2022
This tile site offers samples. This allows you to assess the quality of the chosen tile. The shipment is fast and very well protected. Subsequently, I called customer service to know the availability of the product. Not having an immediate answer, the person committed to call me back the next day, which was done. I then placed my order and received the goods on a mini pallet perfectly packaged. No breakage to report. Serious site and top customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
I recommend this site for the choice, the ease of ordering, and the delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2022
Delivery time a bit long, but very well packaged products
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