Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2021
Excellent customer service, fast delivery, and tiles true to the photo. In a word, perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2021
The samples are very well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2021
Very satisfied
The shipping was very fast and the delivery was problem-free.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2021
I ordered and received samples quickly. They match exactly what is presented and seem to be of good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/10/2021
Excellent customer service, high-quality items. Fast sample sending. All positive and highly recommended!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2021
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2021
A wide choice of quality tiles at interesting prices and top-notch customer service, thank you very much I am delighted with my purchases!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2021
Very good! I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2021
Pretty tiles that I couldn't find elsewhere and were delivered very quickly. I am delighted!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/10/2021
Fast delivery of samples!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2021
Everything in order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2021
Perfectly smooth exchange!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2021
Clear site, efficient service. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2021
Very fast delivery and careful packaging, the tile samples correspond well to the photos on the site. I still have to choose between two models... Difficult!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2021
Pleasant site
Neat presentation and available if you call
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2021
The ordered samples arrived quickly and match the colors on the site. While not similar to cement tiles, the rendering of the stoneware is quite successful and the appearance is qualitative!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2021
very satisfied with the quality of the tiles and the delivery :-)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2021
Very responsive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2021
Very good responsiveness from customer service. Reliable information, deadlines respected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2021
I received responses in a timely manner to the emails sent for more information.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2021
Products conform to the photos, of good quality. deadlines respected, qualitative delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2021
Clear navigation easy to find products and the photos are identical to the received products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2021
Service in line with expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2021
Very well-made site. Too bad it is not possible to order certain samples (the link does not exist), responsive and accommodating customer service, fast delivery but a bit expensive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2021
Navigation on the site is easy and straightforward. The delivery was fast!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2021
The navigation for product search should, in our view, be simplified compared to the current criteria based on series names among which we search blindly.
Render views would be useful
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2021
Very good! Magnificent tiling of very good quality, sent quickly and packages in perfect condition. Extremely kind delivery person! I recommend this site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2021
Great, fast delivery, extraordinary product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2021
Very beautiful tiles, delivery arrived in very good condition and within the delivery times specified by the site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2021
Very responsive customer service and attentive. Delivery received on time. Thank you. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2021
Super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2021
Good communication and efficiency
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2021
I had an issue with my tiles. I spoke on the phone with a person who followed my case with efficiency and responsiveness. I recommend Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2021
Very responsive. You can have someone responsive on the phone if you have an issue.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2021
A magnificent tiling and sent well within the deadlines (they were even early :)!)
The customer service is lovely, I was worried because I couldn't reach them directly and they called me back the same day without me even leaving a message!
Really top-notch!
I highly recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2021
Pro and efficiency
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2021
Perfect, fast and careful shipping. Now all that's left is to lay it. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2021
Excellent experience from start to finish. Customer service is attentive and responsive. Delivery on time and top tiles!
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