Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
GOOD SITE, BUT BIG PROBLEM WITH DELIVERY 2 MONTH WAITING TO TELL ME THAT THE PACKAGES ARE LOST
OTHERWISE SUPER PRODUCT
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Response from Comptoir du Cérame
Hello,
We are sorry for this situation. During the entire confinement phase, we tried to be as reactive as possible despite this exceptional situation. We did our best.
We are truly sorry for your feelings.
Best regards,
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
Delivery of samples very fast, and perfect packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2020
very satisfied. very reactive and efficient customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/05/2020
The color of the tile on the site is not at all the same as in reality.
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Response from Comptoir du Cérame
Hello,
Thank you very much for your feedback. It is indeed an intermediate color between blue, green, and gray.
If you would like other samples, we have different products similar to this one. We would be happy to send them to you for free. Please do not hesitate to get back to us if needed.
Best regards,
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Great responsiveness and friendliness of the interlocutors. Fast and hassle-free delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2020
packaging of the samples of very high quality, it gives confidence for the rest of the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
We ordered a box of tiles, they arrived broken but the Comptoir du Cérame was very reactive and immediately sent us a box for free! We are very satisfied with the customer service and the quality of the tiles!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2020
Tiles perfectly meeting our expectations and delivery in 15 days
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2020
Great service from Comptoir Du Cérame, to whom I asked for a delivery in a fairly short time as my work starts in 10 days, and they played along: it's really nice and very commercial. Small downside for the TNT delivery person who fumbled, and consequently I had to go pick up the order at their warehouse (we're talking about a 130kg palette of tiles) knowing that the delivery was paid - But given the context, we must remain lenient. Also, the packaging of everything was done carefully and all the tiles were in perfect condition. Thank you to the team!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
Super product
Super delay
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Very well presented. Simple, fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2020
Sample order received very quickly, well packaged and good quality tiles
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2020
Very good advice and excellent service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
Beautiful mosaic corresponds exactly to what I expected. Announced deadline perfectly respected. Great service, top-notch Bravo
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2020
always very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2020
Nothing to report.
Rather quick during this confinement period.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
Order of 5 tile samples. Delivery a bit expensive (15€ even if you only take one sample) but the service is very fast and the products well packaged).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2020
Order well received in perfect condition with the delivery person who contacted me well before arriving so very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2020
Order delivered quickly. Perfect products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
nothing to report.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
I received the ordered samples very quickly, which were very well packaged. I will place an order!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2020
Sample delivery very fast despite the confinement, top! Well, unfortunately the color doesn't match but it's just a matter of time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2020
Very good navigation on the site. Beautiful choice. Sample sent in 2 days. 'Contactless' delivery. Everything is perfect.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/03/2020
Order received quickly but error on the quantity of tiles! Customer service unreachable for days. Situation may be due to issues related to the Coronavirus, but no communication on this subject. I am waiting for a sign from them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2020
Fast delivery, despite the confinement.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2020
I am completely satisfied with the delivery of my tiles which are simply magnificent. Very serious seller.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2020
very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/02/2020
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2020
Good product, received on time. Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2020
Fast tracked delivery, delivered within the announced deadlines, well-protected package. Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2020
quality of the purchased product, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2020
Perfect for the quality/price ratio and the speed of shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Impeccable delivery! I was even contacted because my phone number was incomplete.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2020
I recommend the company for the quality of the management of my order and the materials delivered.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2020
super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2020
Excellent service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2020
Great! Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2020
The shipment was careful and the delay reasonable. The tiles are of very beautiful quality, even more beautiful than on the site..
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