Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2020
Product of very good quality and fast delivery. Satisfied customer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2020
Fast delivery and delighted with the product even more beautiful in real life! Can't wait to see it installed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Serious and attentive to your needs
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2020
Perfect nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Customer service is perfect! They respond very quickly. Delivery is very fast and careful. The tiles are stunning!!! I highly recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Very fast sample shipment, very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Very fast sample shipment
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2020
Very good. The samples allowed us to be sure of our choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
A very clear site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2019
Sample order: beautiful products, perfectly packaged samples, received on time without any problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
Charming and efficient welcome. Timely delivery. Very beautiful timeless tiles, seen nowhere else. Little fish will grow big!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2019
Fast. Samples in perfect condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2019
As per the photo and fast delivery. Great site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
Everything always goes very well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2019
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2019
Beautiful catalog, very courteous service, reasonable prices, fast deliveries: I am very happy. One small detail: the delivery person did not inform me of his arrival, so I was absent when he came and had to have him drop off the tiles in the café of the neighboring village... ....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2019
Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2019
Beautiful materials, fast delivery. Only downside, the delivery costs which are, in my opinion, too high!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2019
The sample order was very simple on the site and they were received quickly, without hassle.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2019
Order placed on 29/10, product received on 27/11. Very long delay for expensive delivery costs of €90. No commercial gesture...
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Response from Comptoir du Cérame
Hello Sir, We are sorry for your feelings. Normally, the products offered are in stock. Unfortunately, from time to time, there may be a shortage; which happened in your case. In such situations, we inform customers as quickly as possible (48 hours for you). We hope you liked your product and remain at your disposal at 09 72 50 67 81.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2019
Efficient and pleasant site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2019
I ordered a sample
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2019
Serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2019
TOP
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2019
Super service before and after sale, very responsive and with a real sense of customer, deadlines respected, good coordination with the transport company. Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2019
Very good 5 stars
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/10/2019
Very good telephone reception. Fast delivery. Very beautiful tiles.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2019
It's perfect, beautiful tiles
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
100% satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2019
Very responsive and kind customer service, very good quality tiles.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2019
The website is very practical and easy to use. The telephone service was very cordial and attentive. The delivery was made on time, which is very appreciated for the construction site. Professional service! Beautiful quality tiles, very nice design, good quality/price ratio! I will work again with Comptoir du cérame products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2019
Very easy and smooth exchanges (email and phone), available and responsive contacts. Delivery time well respected. Tiles conform to the photos, I absolutely do not regret my purchase. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
Very satisfied with Comptoir du Céram for the quality of the products, respect for delivery times, very responsive customer service/billing by email. The delivery costs of the samples were well refunded following the final order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2019
Very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2019
Just Perfect! The order was very well packaged (despite 2 broken tiles, everything else was very well arranged) and was delivered quickly. The quality of the tiles seems really good, and the final result is very pretty! Mini downside on the color of the site and in real life, I checked this by looking at different results on social networks which helped me choose because sometimes the color on the site is lighter than in reality ;) Happy with my purchase anyway!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2019
Excellent quality of tiles
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2019
Fast, efficient. Products arrived in perfect condition.
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