Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 2 and 5 stars

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Acheteur Vérifié

Published on 11/07/2019 à 17h57 following a purchase from 19/06/2019

Delivery on time; quality tiles. We recommend.

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Acheteur Vérifié

Published on 10/07/2019 à 16h29 following a purchase from 24/06/2019

Impeccable service
Advice, delivery, quality of products
I recommend without reservation

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Acheteur Vérifié

Published on 10/07/2019 à 14h33 following a purchase from 25/06/2019

Very beautiful products, good quality and attractive prices.

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Acheteur Vérifié

Published on 01/07/2019 à 20h57 following a purchase from 17/06/2019

Excellent!

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Acheteur Vérifié

Published on 25/06/2019 à 19h44 following a purchase from 14/06/2019

Very good

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Acheteur Vérifié

Published on 16/06/2019 à 23h30 following a purchase from 03/06/2019

Very professional

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Acheteur Vérifié

Published on 13/06/2019 à 22h44 following a purchase from 28/05/2019

I made a mistake in the reference for the order of a wall tile because the color looked almost identical in appearance on the site, upon receipt however, the color is much too light. All I was told over the phone is that I should reorder the correct color and then they would send me the amount of the return shipping for the other. Without knowing if there would be any commercial gesture or not. I am disappointed. Total order of more than 1500 euros.
Delivery person not equipped with electric material, the pallet was dropped in the middle of the road because it was a bit sloped, he could not maneuver it.

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Response from Comptoir du Cérame Published on 19/06/2019

Hello,
We regret not having made ourselves understood.
Indeed, return shipping costs are normally the responsibility of the customer unless it is a shipping error on our part. Which is logical.
Nevertheless, you were asked to kindly send us an email regarding your request for a commercial gesture, with an explanation of the reason, which you have clearly indicated here in your comments, and that your request would be forwarded to our manager.
Indeed, we care deeply about our customers' satisfaction and are sorry that you have this negative feeling.
As for the transport, we thank you for your comments which we will forward to our carrier so that this does not happen again and that measures are taken.
Indeed, the returns you can make to us allow for a constant improvement of service.
Our team is at your disposal.
Customer Service

Acheteur Vérifié

Published on 13/06/2019 à 17h33 following a purchase from 13/05/2019

Great products, well-designed site. Very short delivery times. Responsive sales service. Nothing to complain about.

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Acheteur Vérifié

Published on 07/06/2019 à 18h38 following a purchase from 27/05/2019

Very good, clear, fast, always well informed about the progress of the order.

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Acheteur Vérifié

Published on 05/06/2019 à 19h57 following a purchase from 23/05/2019

Very nice tiles even though prices have increased ;-)

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Acheteur Vérifié

Published on 02/06/2019 à 15h10 following a purchase from 20/05/2019

Magnificent tiles, of quality. I am delighted.

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Acheteur Vérifié

Published on 31/05/2019 à 21h34 following a purchase from 15/05/2019

Order delivered on time, 10 days. The tiles are magnificent. I really like the aged look. Highly recommend.

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Acheteur Vérifié

Published on 28/05/2019 à 15h51 following a purchase from 11/05/2019

Very efficient service. Nothing to complain about. Delivered on time

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Acheteur Vérifié

Published on 28/05/2019 à 15h42 following a purchase from 22/05/2019

The quality is very nice, but the order does not correspond to what we expect based on the presentation of the website.

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Acheteur Vérifié

Published on 28/05/2019 à 08h58 following a purchase from 13/05/2019

Perfect

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Acheteur Vérifié

Published on 25/05/2019 à 20h52 following a purchase from 09/05/2019

Superb, timely delivery, the site is great.

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Acheteur Vérifié

Published on 25/05/2019 à 08h46 following a purchase from 11/05/2019

Product conforms to the photo on the site.

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Acheteur Vérifié

Published on 24/05/2019 à 09h50 following a purchase from 12/05/2019

Very friendly, agile, and serious sales service. Despite my changes, everything was very well followed. Thank you!

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Acheteur Vérifié

Published on 23/05/2019 à 22h15 following a purchase from 19/05/2019

Super.

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Acheteur Vérifié

Published on 23/05/2019 à 22h08 following a purchase from 09/05/2019

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Acheteur Vérifié

Published on 23/05/2019 à 21h59 following a purchase from 04/05/2019

Deadline respected

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Acheteur Vérifié

Published on 22/05/2019 à 09h15 following a purchase from 08/04/2019

To advise

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Acheteur Vérifié

Published on 22/05/2019 à 07h15 following a purchase from 17/04/2019

Effective. Delivery compliant and fast.

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Acheteur Vérifié

Published on 08/05/2019 à 11h27 following a purchase from 29/04/2019

Matches the preview on the site.

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Acheteur Vérifié

Published on 07/05/2019 à 16h32 following a purchase from 05/04/2019

Great choice, fast and top-notch customer service!

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Acheteur Vérifié

Published on 01/05/2019 à 10h43 following a purchase from 24/04/2019

Color is okay

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Acheteur Vérifié

Published on 25/04/2019 à 17h32 following a purchase from 05/03/2019

I really like their products

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Acheteur Vérifié

Published on 18/04/2019 à 23h46 following a purchase from 05/04/2019

Perfect, excellent contact

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Acheteur Vérifié

Published on 17/04/2019 à 19h55 following a purchase from 02/04/2019

Tiles match the photos, delivery on time, everything is okay!

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Acheteur Vérifié

Published on 15/04/2019 à 19h14 following a purchase from 09/04/2019

compliant and fast

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Acheteur Vérifié

Published on 11/04/2019 à 21h02 following a purchase from 14/03/2019

Very nice selection of tiles, order processing on time

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Acheteur Vérifié

Published on 04/04/2019 à 19h54 following a purchase from 30/03/2019

Always perfect, already ordered, great quality

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Acheteur Vérifié

Published on 02/04/2019 à 14h18 following a purchase from 24/03/2019

Fast service
Quality packaging
Top

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Acheteur Vérifié

Published on 23/03/2019 à 01h21 following a purchase from 27/02/2019

fast
reactive
very nice on the phone

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Acheteur Vérifié

Published on 19/03/2019 à 11h35 following a purchase from 09/03/2019

Great quality products!
delivery on time and package intact despite the long distance traveled!

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Acheteur Vérifié

Published on 17/03/2019 à 00h21 following a purchase from 19/02/2019

Very reactive, great customer service, and very good quality for a very reasonable price
I recommend!

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Acheteur Vérifié

Published on 13/03/2019 à 15h06 following a purchase from 15/02/2019

Chic

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Acheteur Vérifié

Published on 21/02/2019 à 15h39 following a purchase from 06/02/2019

Well presented site.

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Acheteur Vérifié

Published on 17/02/2019 à 18h10 following a purchase from 22/01/2019

very good. fast delivery. product conforms to the site description

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Acheteur Vérifié

Published on 13/02/2019 à 21h27 following a purchase from 27/01/2019

The tiles arrived super well packaged. Impeccable condition. Conforms to the description. I recommend this site. Perfect

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