Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 2 and 5 stars

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Acheteur Vérifié

Published on 09/09/2017 à 09h37 following a purchase from 26/07/2017

Simple presentation with a wide variety of original tiles.

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Acheteur Vérifié

Published on 06/09/2017 à 11h58 following a purchase from 28/06/2017

We were delighted with the service provided during delivery.

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Acheteur Vérifié

Published on 05/09/2017 à 11h06 following a purchase from 23/06/2017

very good, good follow-up.

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Acheteur Vérifié

Published on 04/09/2017 à 09h11 following a purchase from 14/07/2017

Simplicity and speed.
Bravo

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Acheteur Vérifié

Published on 02/09/2017 à 16h22 following a purchase from 06/07/2017

very fast delivery and product matching the order.

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Acheteur Vérifié

Published on 02/09/2017 à 08h42 following a purchase from 13/07/2017

Order received on time and of good quality.

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Acheteur Vérifié

Published on 02/09/2017 à 07h42 following a purchase from 17/07/2017

I found that they offered a lot of choices. I was able to reach them by phone (with a bit of difficulty at first as there was no response to the phone or my emails). They sent me samples that helped me finalize my choice.

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Acheteur Vérifié

Published on 01/09/2017 à 22h33 following a purchase from 09/07/2017

The tiles are very beautiful BUT the site gives incorrect dimensions: some tiles advertised as 20x20 are actually 20.5x20.5; the others were supposed to be 1 cm thick but are actually 8mm. We had planned to mix all these tiles so it's impossible. We will do it differently, but it's a shame. Website needs to be reviewed, but very beautiful tiles!

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Response from Comptoir du Cérame Published on 08/09/2017

Thank you very much for all this information over the phone.
Good continuation.

Acheteur Vérifié

Published on 01/09/2017 à 16h19 following a purchase from 15/07/2017

Very beautiful quality and very beautiful colors
We were super happy with our order
No delivery issues

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Acheteur Vérifié

Published on 11/08/2017 à 16h51 following a purchase from 13/06/2017

In addition to undeniable quality, the quality of service allowed me to receive my various deliveries while respecting my time constraints.

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Acheteur Vérifié

Published on 11/08/2017 à 14h59 following a purchase from 14/06/2017

Delivery delay.
No message regarding the delivery delay.

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Response from Comptoir du Cérame Published on 11/08/2017

Hello,
Thank you very much for all this information over the phone. Please confirm by email the good receipt of the goods.
The team at Comptoir du Cérame

Acheteur Vérifié

Published on 28/07/2017 à 15h20 following a purchase from 14/06/2017

Very professional. A very serious telephone reception and follow-up of questions by email.

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Acheteur Vérifié

Published on 27/07/2017 à 11h10 following a purchase from 14/06/2017

Despite a small issue with the order during delivery, customer service was very responsive in record time. The person in customer service is very friendly, very helpful, and the follow-up on the files is impeccable. The products received are of very good quality.

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Acheteur Vérifié

Published on 17/07/2017 à 09h42 following a purchase from 01/06/2017

Very good

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Acheteur Vérifié

Published on 16/07/2017 à 09h05 following a purchase from 25/05/2017

Good site!

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Acheteur Vérifié

Published on 10/07/2017 à 15h59 following a purchase from 30/04/2017

Site rich in choices and quality products

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Acheteur Vérifié

Published on 09/07/2017 à 13h37 following a purchase from 19/05/2017

Everything went very well, they always answered my questions about the different tiles.... and the one I received is consistent with the photos: all ok

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Acheteur Vérifié

Published on 08/07/2017 à 23h20 following a purchase from 14/05/2017

The service is perfect, the relationship is very good when we ask questions

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Acheteur Vérifié

Published on 29/06/2017 à 14h42 following a purchase from 15/05/2017

Fast

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Acheteur Vérifié

Published on 27/06/2017 à 17h38 following a purchase from 26/04/2017

Wide range of varied products that you can't find in stores. Delivery time was shorter than announced. A few damaged tiles were immediately replaced, nothing to complain about. Only the shipping costs would prevent me from ordering more regularly, I find them far too high, especially since they are charged per square meter.

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Acheteur Vérifié

Published on 26/06/2017 à 14h37 following a purchase from 11/04/2017

Professional and fast

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Acheteur Vérifié

Published on 15/06/2017 à 16h12 following a purchase from 05/05/2017

Serious, within the deadlines, it's perfect!

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Acheteur Vérifié

Published on 12/06/2017 à 21h45 following a purchase from 10/04/2017

Very attractive.

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Acheteur Vérifié

Published on 12/06/2017 à 15h01 following a purchase from 20/04/2017

Great

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Acheteur Vérifié

Published on 20/05/2017 à 19h49 following a purchase from 03/04/2017

Reliable site, deadlines respected.

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Acheteur Vérifié

Published on 19/05/2017 à 16h21 following a purchase from 09/04/2017

Very serious

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Acheteur Vérifié

Published on 12/04/2017 à 08h49 following a purchase from 12/09/2016

The tiles received did not correspond to those sent as samples but your prompt response to questions was reassuring and the final result is perfect. The site is easy to use and the responses received are quick.

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Acheteur Vérifié

Published on 07/04/2017 à 08h33 following a purchase from 10/08/2016

I love all this choice on the site.

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Acheteur Vérifié

Published on 06/04/2017 à 13h29 following a purchase from 28/11/2016

Perfect as I wanted.

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Acheteur Vérifié

Published on 06/04/2017 à 10h53 following a purchase from 22/02/2017

We received the samples without any issues. However, we requested a quote for which we received a quick response. That's when things got complicated: no response despite 3 emails sent to get additional information about availability and how to order.

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Acheteur Vérifié

Published on 04/04/2017 à 18h32 following a purchase from 05/10/2016

Deadline not respected - the order took nearly an additional 3 weeks to arrive

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Acheteur Vérifié

Published on 31/03/2017 à 10h19 following a purchase from 10/12/2016

Very nice product, fast delivery but a bit expensive for a small area

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Acheteur Vérifié

Published on 29/03/2017 à 21h02 following a purchase from 08/10/2016

Photos are completely faithful, extremely competent and available telephone service. The quality-price ratio is perfect.

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Acheteur Vérifié

Published on 29/03/2017 à 19h46 following a purchase from 19/06/2016

Delivery as expected. Fast. Very happy with my purchase.

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Acheteur Vérifié

Published on 29/03/2017 à 18h19 following a purchase from 18/05/2016

Perfectly in line with the received samples, a large choice of tiles, I recommend these products (small mix-up at delivery just)

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Acheteur Vérifié

Published on 29/03/2017 à 08h18 following a purchase from 20/10/2016

Good choice, good prices and friendly people.

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Acheteur Vérifié

Published on 28/03/2017 à 22h43 following a purchase from 21/12/2016

nice choice of tiles and real availability on the phone for delivery questions, concern for well-done service, hats off

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Acheteur Vérifié

Published on 28/03/2017 à 21h38 following a purchase from 18/07/2016

in accordance with the order; very beautiful metro tiles; deadlines respected; very well packed, no unpleasant surprises, I highly recommend!!!!

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Acheteur Vérifié

Published on 28/03/2017 à 18h46 following a purchase from 30/06/2016

Perfect

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Acheteur Vérifié

Published on 28/03/2017 à 17h15 following a purchase from 12/11/2016

tiles conform to what I expected. Fast delivery. When I had to cancel part of my order, the refund was very quick. I am very satisfied!

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