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A
Rating: 4 out of 5
Good site, fast service
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Functional site, easy to use
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A
Rating: 4 out of 5
I ordered 2 boxes of tiles. On the first shipment, one box was completely broken. The after-sales service was very efficient and sent me another one with my photos as proof. But there is a big problem with packaging and transport since there was still breakage in the second shipment.
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A
Rating: 3 out of 5
The person who answers questions does not know the products they are selling. I had to ask the same question several times to get an answer. Asking for consumer feedback is good but not 8 months later, it makes no sense.
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A
Rating: 4 out of 5
Very pleasant site, elegant, smooth navigation, aesthetic, good photos, clear explanations, nothing to say. However, there is a gap between this presentation and the Order Tracking, which is non-existent. Its status remaining unchanged, I had to call several times (voicemail every time or ringing into the void...) for someone to call me back and inform me of the delivery date.
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A
Rating: 4 out of 5
Very good organization for the order: samples and order arrived on time.
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A
Rating: 4 out of 5
Good, a lot of choices. Order shipped quickly. However, they do not respond to emails for more information about a specific product.
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A
Rating: 4 out of 5
some tiles were broken but I did not return the order because I would then have to return everything, tiles conform to the description
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A
Rating: 4 out of 5
More than perfect service
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A
Rating: 4 out of 5
The site is very nice and quite well done. However, it still lacks some situational photos to help visualize. Good customer service as well.
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A
Rating: 3 out of 5
Shipping costs as high as the tiling but good!
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A
Rating: 3 out of 5
The samples are not always of good quality, which is annoying to get a correct idea of the product.
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A
Rating: 3 out of 5
Nothing special to report except for delivery issues
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A
Rating: 3 out of 5
Very good
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A
Rating: 3 out of 5
It's good but it lacks some important information regarding the quality in relation to the use of the product.
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A
Rating: 4 out of 5
Not bad choice. Correct delivery time.
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A
Rating: 4 out of 5
Very readable site, beautiful products, great variety of styles
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A
Rating: 4 out of 5
Very nice tiles but fragile.
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A
Rating: 3 out of 5
The site is easy to use. However, the craftsman who placed the order for me was very worried about not being able to reach you by phone. However, no delivery problems for either the sample or the final order.
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A
Rating: 4 out of 5
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A
Rating: 3 out of 5
Good navigation
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A
Rating: 3 out of 5
Hello, 4 tiles received out of 10 broken and no complaint service or anything.
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A
Rating: 4 out of 5
A lot of choices
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A
Rating: 4 out of 5
Very good responsiveness by email for all my questions (samples, deadlines, delivery...). I recommend this serious site.
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A
Rating: 4 out of 5
The delivery fee policy is not very clear and I had to follow up with the company to find out where my order was, but in the end, delivery was on time, without breakage. The product meets my expectations. Wide choice of colors on the site and not very expensive. I will come back to this site for a future order.
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A
Rating: 4 out of 5
Reliable. Quality products. Good value for money.
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A
Rating: 3 out of 5
The delivery of the samples took a long time. However, it was very expensive given the dimensions and weight of the package. If we place an order with you for our 20m2 of tiles, we hope that the delivery will be faster and that a commercial discount on the delivery fees will be offered to us.
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
Delivery on time, in good condition. However, following an exchange with an advisor, I was told that the price of the sample would be deducted from my order and that was not the case, I received no discount on the order so just disappointed with this misleading "advertising."
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A
Rating: 4 out of 5
Good site but sometimes a bit hard to find the products
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A
Rating: 3 out of 5
Very beautiful and good product but communication for delivery very poor
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A
Rating: 4 out of 5
easy to access
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A
Rating: 4 out of 5
A few small issues during the delivery of samples but afterwards, good service and especially, excellent quality of tiles :)
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A
Rating: 4 out of 5
very satisfied with the site, speed of responses, speed of shipping ... top! Unfortunately spoiled by a deplorable delivery, damaged boxes, half-open, unloading by a pallet truck that jumped 30 cm high from the truck to the ground .. Result 30% of my tiles broken ;(
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Rating: 3 out of 5
a lot of choices, good quality but no after-sales service and no communication between the transporter and the customer
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Rating: 4 out of 5
A small issue with the order regarding the availability of tiles. Fortunately, it was resolved. The people I was able to reach online were very good and efficient!
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A
Rating: 4 out of 5
LACK OF PRESENTATION PHOTOS EXCELLENT VALUE FOR MONEY
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