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A
Rating: 5 out of 5
Delivery on time and to home.
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 3 and 5 stars
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Rating: 5 out of 5
Very nice and professional contact, fast delivery. Product conforms and of good quality. Nothing to say
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A
Rating: 5 out of 5
Very professional and responsive sales representative. Very good after-sales service as well! I recommend. Our client is very satisfied with the ordered tiles.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Everything was fine thank you
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Response from Comptoir du Cérame
Thank you. See you soon. The team at Comptoir Du Cérame
A
Rating: 5 out of 5
Products of remarkable quality. The after-sales service is super responsive and efficient. Following a problem with the manufacturer, the after-sales service resolved the issue in 48 hours. I recommend ++
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Response from Comptoir du Cérame
Thank you very much for your comment. The team at Comptoir du Cérame
A
Rating: 5 out of 5
Excellent service, received my items very quickly. Plus the quality is top!
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Response from Comptoir du Cérame
We thank you for your message. The team at Comptoir du Cérame.
A
Rating: 5 out of 5
the site is very well done and allows you to make your choice with multiple proposals, The colors and the result on the image are representative of reality.
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Response from Comptoir du Cérame
The team at Comptoir du Cérame thanks you for your message.
A
Rating: 5 out of 5
I am a bit disappointed with the rendering of the ordered sample but that is the whole point of ordering a sample! I find the yellow a bit dull compared to the photo on the site, too bad. However, nothing to say about the speed of delivery and careful packaging. I recommend.
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Response from Comptoir du Cérame
Thank you for your message. You have well summarized the principle of the sample. However, we are sorry to learn that the color disappoints you in the final rendering.
A
Rating: 5 out of 5
Very satisfied with my order, tiles matching my expectations. I am delighted and will send you the result once installed.
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Response from Comptoir du Cérame
Hello Amélie. The team at "Comptoir du Cérame" thanks you for your message. We look forward to receiving the photos of your installed tiles.
A
Rating: 5 out of 5
We appreciated the choice, the quality of the tiles, the quick sending of the samples and our order. Some tiles were broken upon receipt but everything was resolved kindly and with a lot of professionalism by the representatives who followed up on this matter.
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A
Rating: 5 out of 5
Very pleasant site. Complete, detailed information. The situational displays of the tiles give a good idea of the final rendering.
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A
Rating: 5 out of 5
Very easy to order, clear, detailed site. Speed of delivery. Very reasonable prices. Satisfied with my purchase.
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A
Rating: 5 out of 5
Very fast delivery with great tracking!
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A
Rating: 5 out of 5
Top-notch professional customer service and responsive! Impeccable delivery!
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
The samples meet my expectations and the description.
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A
Rating: 5 out of 5
Fast and careful shipping
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A
Rating: 5 out of 5
Fast service and compliant with my request
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A
Rating: 5 out of 5
Serious site. Sample arrived according to deadlines and quality seems to be on point.
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A
Rating: 5 out of 5
excellent
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A
Rating: 5 out of 5
Very good, fast, responds by email quickly, better than by phone.
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A
Rating: 5 out of 5
perfect phone contact and delivery
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A
Rating: 5 out of 5
It's a shame that it's not possible to order multiple tile patterns yourself, but that this has to be complicated through customer service. The delivery also took a long time. However, the employee was very nice and helpful.
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A
Rating: 5 out of 5
Tiles in stock, delivered quickly and quality seems to be on point!
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A
Rating: 3 out of 5
Broken tiles upon opening the package. A shame given the cost of delivery.
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Response from Comptoir du Cérame
Hello, we only have one sample order concerning you?? Regarding the breakage, as indicated in the order confirmation email, just indicate it on the delivery note, and we will replace the breakage right away. Moreover, the delivery costs incurred when ordering samples are completely deducted from your final tile order. I wish you a pleasant day.
A
Rating: 5 out of 5
Great choice of retro tiles. I am delighted with my order. Quick delivery and the carrier was very good, he delivered the pallet where I wanted it on my property. Thank you.
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A
Rating: 5 out of 5
Very good, very responsive
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A
Rating: 5 out of 5
Delivery on time
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A
Rating: 5 out of 5
Delivery on time.
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A
Rating: 5 out of 5
Quick and careful sending of samples
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A
Rating: 5 out of 5
super
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A
Rating: 5 out of 5
A clear site offering choice and quality.
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A
Rating: 5 out of 5
Great choice of tiles, ideal sample service. Very good!
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Rating: 3 out of 5
I am delighted to have received the requested samples. However, the initial format is 44x44 and the delivered squares are 22x22. I think it is not necessarily good form to deliver smaller tiles as they are not sufficiently representative. I must admit that I am a bit disappointed especially since we pay for these samples and their transport.
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Response from Comptoir du Cérame
Hello Madam. As indicated on our website when you placed your order, for packaging reasons for fast shipping (so that the samples arrive within 3-5 days), large pieces are cut. Have a nice day.
A
Rating: 5 out of 5
100% OK
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A
Rating: 5 out of 5
Samples received very quickly, very well packaged. Excellent service.
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A
Rating: 5 out of 5
After a first experience that was quite poorly received (wrong merchandise upon delivery), Comptoir du Cérame really did everything to 'make up' for it, putting in a lot of effort. Special thanks to Gaëlle, who put in a lot of energy to ensure that the intended tiles were sent to me. Everything ends well, and I am very happy with the final result.
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A
Rating: 5 out of 5
Perfect as always!
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A
Rating: 5 out of 5
Samples received conforming and in perfect condition. It's great!
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