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A
Rating: 5 out of 5
Very fast sample delivery. Beautiful tiles
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Clear site, product delivered as described, very well packaged on a small pallet
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A
Rating: 3 out of 5
Fast delivery but half of the samples arrived in small pieces
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very easy to order and fast delivery
Beautiful products
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Beautiful products
A
Rating: 5 out of 5
No worries, I recommend
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Fast shipping
Information on delivery tracking perfect
Thank you
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Information on delivery tracking perfect
Thank you
A
Rating: 3 out of 5
As with all other sales sites, it is the delivery that is the problem, not the coronavirus. The carriers, the packers at the factory do not do their job properly.
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Response from Comptoir du Cérame
Hello Sir, Following our phone conversation, we are truly sorry. Despite all the care given to the providers we work with, sometimes an incident occurs. But we are working to resolve it. As indicated by phone, I have done what is necessary. I remain at your disposal, Isabelle from the COMPTOIR DU CERAME Team
A
Rating: 5 out of 5
Perfect magnificent
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A
Rating: 3 out of 5
The samples are of very good quality, however, the delivery methods are complex and go through a carrier, which makes it difficult to retrieve the products when we are not at home to receive them.
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Response from Comptoir du Cérame
Hello Madam, Indeed we are a 100% online sales site. Concerned about best meeting our customers' expectations, we seek to offer the most restricted possible time slots for receipt. We are at your complete disposal from 8:30 AM to 7:00 PM at 04 85 80 01 19. Best regards, The COMPTOIR DU CERAME Team.
A
Rating: 5 out of 5
In line with my expectations
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A
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
Order received quickly, very well packaged. Very good customer service, available and responsive.
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A
Rating: 3 out of 5
Easy to use, very clear
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A
Rating: 5 out of 5
Very nice. Easy to install. Well organized delivery.
Everything is top-notch.
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Everything is top-notch.
A
Rating: 5 out of 5
Good quality, nice patterns. 5 tiles were broken during transport but customer service was responsive, understanding, and quickly sent us replacements.
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A
Rating: 5 out of 5
Very good showcase on the site. Very good product.
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A
Rating: 5 out of 5
Order and tracking were impeccable
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A
Rating: 5 out of 5
Excellent customer service, fast delivery, and tiles true to the photo. In a word, perfect!
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A
Rating: 5 out of 5
The samples are very well packaged
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very satisfied
The shipping was very fast and the delivery was problem-free.
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The shipping was very fast and the delivery was problem-free.
A
Rating: 5 out of 5
I ordered and received samples quickly. They match exactly what is presented and seem to be of good quality.
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A
Rating: 5 out of 5
Excellent customer service, high-quality items. Fast sample sending. All positive and highly recommended!!!
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A
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
A wide choice of quality tiles at interesting prices and top-notch customer service, thank you very much I am delighted with my purchases!
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A
Rating: 5 out of 5
Very good! I recommend
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A
Rating: 5 out of 5
Pretty tiles that I couldn't find elsewhere and were delivered very quickly. I am delighted!
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A
Rating: 5 out of 5
Fast delivery of samples!
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A
Rating: 5 out of 5
Everything in order
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A
Rating: 5 out of 5
Perfectly smooth exchange!
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A
Rating: 5 out of 5
Clear site, efficient service. I recommend.
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A
Rating: 5 out of 5
Very fast delivery and careful packaging, the tile samples correspond well to the photos on the site. I still have to choose between two models... Difficult!
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A
Rating: 5 out of 5
Pleasant site
Neat presentation and available if you call
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Neat presentation and available if you call
A
Rating: 5 out of 5
The ordered samples arrived quickly and match the colors on the site. While not similar to cement tiles, the rendering of the stoneware is quite successful and the appearance is qualitative!
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A
Rating: 5 out of 5
very satisfied with the quality of the tiles and the delivery :-)
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A
Rating: 3 out of 5
The tiling is very beautiful but I received the wrong color 3 times.
To this day I still do not have the desired tiling.
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To this day I still do not have the desired tiling.
Response from Comptoir du Cérame
Hello Madam,
We have taken note of your comment. As indicated during our exchanges by email and phone, we are in contact with our workshop to resolve this issue.
Please know that we are truly sorry for this setback and are doing our best to provide you with a solution.
Sincerely
The COMPTOIR DU CERAME Team
We have taken note of your comment. As indicated during our exchanges by email and phone, we are in contact with our workshop to resolve this issue.
Please know that we are truly sorry for this setback and are doing our best to provide you with a solution.
Sincerely
The COMPTOIR DU CERAME Team
A
Rating: 3 out of 5
The site lacks readability. The classification by family is not necessarily very explicit. To find one of the models that may appeal, it is not obvious to know in which category it is classified.
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Response from Comptoir du Cérame
Hello Madam,
Do not hesitate to contact our customer service. We will be happy to assist you in navigating our site.
Have a good day
The COMPTOIR DU CERAME Team
Do not hesitate to contact our customer service. We will be happy to assist you in navigating our site.
Have a good day
The COMPTOIR DU CERAME Team
A
Rating: 5 out of 5
Very responsive
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